Is there anyone unsatisfied with their support? Cause I am.
They never provide Instant message communication, no matter what the situation is.
They check your ticket only ONCE every day, you got one sentence every day, no matter how urgent it is.
I submit a ticket weeks ago, and nothing is solved by now. basically the communication is like this:
1st day: Send me the log.
2nd day: No, not this LOG. Please go to ... and ....
3rd day: Send me teamviewer details.
4th day: Please keep the teamviewer running...
5th day: Are you using VPS?
6th day: Please send me your VPS IP and password...
................
WTF ???!!!?!
Are you kidding me???
I understand that there is jetlag, I also understand there are many issues waiting for you to solve.
But when it is my turn, would you please communicate with IM and solve it and then move on?
I am also using the Dominator series software, they also keep me waiting a lot,
but every time when my turn is up, they will try to fix the problem at THAT time!
Another problem with their support:
the ticket page is very difficult to open. This morning I have tried dozens of times and from different IPs and laptop and VPS.
I am really unsatisfied with FL support, I will never buy any other of their products again!!!!