The "major update" was just a change of nameservers, since CloudFlare flagged them as phishing and banned them. The "new" service is just the same as the previous, on a different nameserver and domain.
With the little difference that it still doesn't work, as the RDPs are now connecting (yay! progress!) but unable to find the proxies (they're probably still pointing at the old domains to obtain the connection).
See you soon on the next episode of the absolute fucking trainwreck this service is.
Prepare to pay in the 5 digits annually for people who take away your live ad accounts and take 72h to change a DNS configuration. 72h and counting, refusing refunds and refusing any explanation on which work exactly is being done.
Imagine your livelihood depending on these people. Imagine paying freshly hired employees to stare at the screen. And thank the heavens I'm an affiliate... imagine if I had clients or associates I had to answer to. I'd be burying my head in sand in shame.
Also, note that, and it just dawned on me, they could easily fix this by providing us with the cookies of the accounts rather than with a refund. Sure, then they wouldn't know who would renew the service if fixed, but it just goes to show they don't give a flying fuck about you or your business.
They're just keeping the money (that they could refund), keeping the accounts (that they could give), telling you lies about an "update" (that doesn't exist), and provide zero details on the work that its being done (if anything at all is being done).
Regardless of the outcome of this shit-show, this behavior should be considered by anybody looking to start or maintain a business relationship with these people.
