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Hi. This not a scam. We had shipping delays and have offered all customers refunds who did not get their order complete.

Please provide your email for a refund.

thanks

surf_kite said:
Illusory is a SCAM! DON'T ORDER. Ordered proxies 3 weeks ago. Still no proxies. I've contacted support multiple times and they failed to refund. To make things worse my dashboard isn't being created so I can't cancel subscription. I'm opening 3 disputes through Stripe, enjoy the $45 chargeback fee.
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Hi! You’ve been refunded. Sorry for the confusion.

Kindly

surf_kite said:
Illusory is a SCAM! DON'T ORDER. Ordered proxies 3 weeks ago. Still no proxies. I've contacted support multiple times and they failed to refund. To make things worse my dashboard isn't being created so I can't cancel subscription. I'm opening 3 disputes through Stripe, enjoy the $45 chargeback fee.
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Apologies! We’re doing the best we can during these troubling times! Kindly

surf_kite said:
Thank you, it's a shame I had to reach out and complain here as your email support failed to do so.
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Hi, please dm me, I´d like to request a refund and cancel my subscription.
 
So what's the deal here? Would love to order a monthly package but out of stock... Any updates or ETA's?
 
you have been out of stock since so many days, when are you filling it up again?
 
Hi, i am trying to get ahold of your support since 19.4 but after i paid my invoice i haven't heard back from you. Also, the proxy has been down since today. Can you please respond to my inquiries on Live Chat?
 
Good morning, my proxy number 1013 and 1008 are presenting failures, it is possible that this problem will be removed in the fastest and most effective way, thank you very much, it should be noted that your service in recent days has worked well, but for a little more time 7h is not working, HELP HELP HELP.
 
Hi! Thanks for your patience!

This was addressed as Los Angeles had power outages and our center was affected! So sorry about that!

Let us know it you have any other issues!

t45jorge said:
Good morning, my proxy number 1013 and 1008 are presenting failures, it is possible that this problem will be removed in the fastest and most effective way, thank you very much, it should be noted that your service in recent days has worked well, but for a little more time 7h is not working, HELP HELP HELP.
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Hi,

I still haven't heard from you since 19.4 - Can you please answer my questions?
(Proxy error has been fixed, but the other questions are still unanswered :( )

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Heiko said:
Okay, what about the invoice? Is it possible to get a feature like this?
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do you need an invoice from past payments? That’s not a problem!
 
illusory said:
do you need an invoice from past payments? That’s not a problem!
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Yes please. All Payments for each month i have paid for the subscription.
 
Hello we are looking for 60 threads/ports working at the same time. Proxies from USA (mobile and wifi). They must rotate every 3-5 minutes (its better to get a custom option to specify the intervals by ourself). No limits with GBs as we will be using them for watch videos and so, so we need no limit on this.
 
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