Permanently Closed Marketplace Sales Thread

[Brikati]

I have been with Serpbook since the very start and they have an amazing uptime. If you expect a Month free for this downtime then I feel sorry for you.

Serpbook offers a great service, it's not there fault Hostgator has a shitty network.

Who are you? Rhetorical question, I don't care nor remember asking for your experience. That having been said, kick rocks and mind your business.

My point is I expected more from a service of this caliber. It not difficult to have backup severs in place. Nevertheless, I'm sure they will learn from this situation and never get caught with their pants down again.

 

[MultiJ]

Hi, May I get the lifetime coupon also?

That would be Awesome Thanks !

 

[lanbo]

just because you might not check daily doesn't mean the rest of the world does the same.. When you pay for a premium service you expect uptime, it's really that simple.

With all due respect, if you go down and your service is mission critical, then have layers of backup for your service. Hostgator goes down, then have rackspace kick on or vice versa. But to leave customers stranded like this, it's not fair.

Lanbo has been accommodating us for and replying to us in a very timely way, so that is very much appreciated. But it's going to probably going to take time to build confidence again in their service for the long haul. After the recovery, we will have to run through another due diligence process of finding a new or backup service for rank checking.

Wish this wasn't happening today, I guess there is no good time for this. Just very frustrated as we trusted the service.

lanbo, is there a way to turn on the service on a different host right away and not have to wait on hostgator? I have a feeling the data is lost or corrupt at hostgator / hostgator has no clue on how to bring it back up / host gator is playing lanbo.

Hi there, we understand your frustration regarding this situation and we do not like to see any of our customers unhappy. With that said, we cannot just "turn the service back on" since all of our dedicated servers are currently tied up. According to HostGator, they state that "It appears that there is a networking issue at this time. " so your data should be fine.

We have already found a new host and everything will be moved by tomorrow night.

lol at you guys bitching over the down time when it's not even remotely Serpbook's fault

I have been with Serpbook since the very start and they have an amazing uptime. If you expect a Month free for this downtime then I feel sorry for you.

Serpbook offers a great service, it's not there fault Hostgator has a shitty network.

We appreciate your support and understanding - we are moving to a different host so this issue does not happen again.

Hostgator is down, not SerpBook. HG never really goes down - it's not like SerpBook is skimping on crappy $2/mo hosting.

I wasn't even aware that there was a lifetime coupon, but I'd also love one.

If you are offering any kind of compensation for this downtime count me in. Ive been a customer of serpbook for almost a year now, just upgraded my plan few days ago and yesterday was my SEO analysis day and I cant take any desicion because of this downtime. Will be waiting for your PM.

^^ Agree 100%. This is ridiculous, I even have backup severs for my major sites... How do we redeem the free month?

Sent everyone above a PM.

Any ETA from HG when you will be live again?

Unfortunately at this time we have no further information other than what is posted in their thread here: http://forums.hostgator.com/network-outage-provo-t316804.html

If anyone has any other questions feel free to shoot us a PM!

 

[King Midas]

Hope it's back on soon...thanks for updating us in this thread though. Was wondering what was up all day today.

 

[Statix]

Hi,
I'm interested in the lifetime coupon as well.

 

[reallife]

According to HostGator, they state that "It appears that there is a networking issue at this time."

That in-depth diagnosis, after nearly 24 hours of investigation, definitely sounds like the crackerjack support people at HostGator. :crazy:

 

[umerjutt00]

It is still down for me. I hope it gets back soon

http://www.downforeveryoneorjustme.com/serpbook.com

 

[willtx]

I find this image relevant.. This is likely what host gator is doing right now..

 

[lanbo]

Hi,
I'm interested in the lifetime coupon as well.

Sent you a PM!

Thanks

 

[gambites]

I been with serpbook for sometime. I was given a coupon long time ago but dunno where to enter the coupon in the system. Can anyone help? Thanks!

 

[pishty]

Hello,
Is the side down? I could not access it in the past 12 hours.

 

[SportsGeek]

Hello,
Is the side down? I could not access it in the past 12 hours.

Site is down, who broke it?

 

[umerjutt00]

Site is down, who broke it?

Hostgator........

 

[lanbo]

I been with serpbook for sometime. I was given a coupon long time ago but dunno where to enter the coupon in the system. Can anyone help? Thanks!

Sent you another PM!

Hello,
Is the side down? I could not access it in the past 12 hours.

Site is down, who broke it?

Unfortunately our host, HostGator is down at the moment - you can read more here:

http://forums.hostgator.com/network-outage-provo-t316804.html

We will be switching to a different host by tomorrow so this does not happen again.

 

[King Midas]

edit: Woops, didn't see there was two responses to the above posters. My bad.

 

[MicrosoftPoints]

Downtime for around 24 hours without any email. Is this the norm in customer service?

 

[therayo]

I'm currently a subscriber. Can I get a lifetime coupon?

 

[johnny12]

I'm a client of yours & this is affecting not only me but my clients hope it is up soon. Is it possible for me to get a lifetime coupon?

 

[lanbo]

Downtime for around 24 hours without any email. Is this the norm in customer service?

Hi there, Unfortunately our host, HostGator is down at the moment - you can read more here:

http://forums.hostgator.com/network-outage-provo-t316804.html


We will be switching to a different host by tomorrow so this does not happen again.

I'm currently a subscriber. Can I get a lifetime coupon?

I'm a client of yours & this is affecting not only me but my clients hope it is up soon. Is it possible for me to get a lifetime coupon?

Sent you both a PM!

 

[maildigger]

When will the service be up again? I need to update my clients...

Can you send me a coupon?