Hello all, despite all the decent/good reviews on SMM Heaven, I have had the worst experience with them. The first time I used it, I had ordered 3 services, the same service for 3 different YT video links at one go. You can see from the screenshot below: Only 1 was successful, the views came within 3 days. I was pleased with the speed and retention rate. I thought that the other 2 orders would only be processed after the first order was completed, however, the views did not come despite it being on 'pending'. Thus, I asked for an explanation from support. Without asking me, they cancelled the orders from their side, and suggested that I try another service due to an update. So I tried another service that was suggested by the support team. However, I received NO views at all from the point of ordering, till 21 hours later. (The service stated that the start time was 'instant'.) I asked them to resolve this, but instead they CANCELLED my orders due to a problem with their server, and wanted me to re-submit them again. Even though they had stated that they cancelled the order, the panel showed that it was still 'pending', and that my money had not been refunded. Only after I told them to cancel and refund, did they do it, stating there was an issue with the status. They also assured me that my new order would be completed in a few hours. The next night, the order was not completed at all, in fact, it never started! So, I asked again, for an update to that order. I was given the same answer, that they have sent my order to the provider to figure out the problem and to complete the order in the shortest time possible. I explained my situation again, made an order (explain what my expectations were), and asked for an explanation for why the orders are either 1) slow or 2) not initiated at all. The reply from support was unhelpful, only trying to upsell one of their services. They also told me that the problem with YT has been resolved, and was ready to provide me with views. Unfortunately, the views did not come in. And upon seeing their reply of 'Ok sir' only frustrated me further as there was no explanation nor, movement on the order at all. Thus, I asked for a clear and thorough explanation from them. This was their reply: Is this what is to be expected of all SMM services? It seems that SMM Heaven is not the supplier at all. They keep referring to a provider. I would like to get a refund for my balance, and if my current pending order does not go through, I am expecting SMM Heaven to refund that as well. This is very unprofessional for such a company to not have transparency nor any form of adequate customer service. I believe I'm being scammed. Clearly, this company can't be trusted. This is their sales thread link: https://www.blackhatworld.com/seo/smm-heaven-high-quality-standarts-flexible-prices-all-social-media-available-250-service.990511/ And seller: https://www.blackhatworld.com/members/smm-heaven.1088087/ I've got updates on this service: I asked them if they were scammers, and they assured me that they are not. They also assured me that there are thousands of reasons why the orders are not being processed. Thus, I asked them what the reasons are. Look at their reply in the image. They also assured me that the order will be processed. Despite the status saying that the order is in progress, from the point of their last message, till now, the next day, more than 24 hours later, there has been no movement that I can see from my YT analytics on that video.