AlexHost | Offshore DMCA Ignored Hosting Moldova | VPS & Dedicated Servers

bouddh4 said:

Hello, everyone!

I'm giving you my feedback on AlexHost.
I took a dedicated server for more than 200€ for two reasons.

The first is that I was advised to do so and that I was able to test a configuration by myself, it works perfectly (my configuration was the same for each of my tests).
The second reason is that I thought they were very responsive to the responses here. (This is not the case)

At the moment, I've been busy for 8 days trying to get the dedicated server to work properly and I can't get it to work. It's far from being the first one I've taken and I'm totally blocked. I've reached the end of my knowledge and I've called two pros who came to the same conclusion as I. (They have the same problems as I do and as a bonus I've spent money for nothing thinking that it was my knowledge that wasn't good enough)

No way to configure the server...

Regarding the support, let's be honest, it is not available 7/24 and the answers are contradictory.
If I hadn't insisted on multiple times, I would have had to be satisfied with banal answers.

The first time I explain, I am told "everything is working properly" ...
When I insist and show them with screenshots, the answer changes. I was then told "We will look at it".
Then I wait and they tell me "We have changed it, please try again".
I continue to be persistent and I find additional problems that I did not have before their "manipulation". For example, it is impossible to install an OS. (While just before I managed to do it. Again I call the support and they tell me "No, everything is fine" I continue to show them screens and again, the support intervenes. Always with a long delay between each action. (Absolutely not 24/7)

I explain to them that there is a bandwidth problem, they give me a speed test which shows that it is not the case and as a bonus they tell me "Dedicated servers have dedicated ports" <=== Seriously?
When I run a speedtest myself, I get totally different results that are much more logical and consistent with the problems I have. If I had been the only one to attempt an installation I wouldn't have complained and I would have assumed it but this is not the case. I just lost 1 full week of relentlessness on a server that clearly has a problem on the provider side and not the client side.
On top of that, the refund policy really leaves something to be desired. I really gave them money for nothing...
I'm not giving up, I'll go to another host if I don't find a solution within two days.
Maybe your service is stable and efficient when everything is configured correctly on the "host" side but this is not the case.
This is not my first server and this is not my first installation.
I had to temporarily take another host to put my website and strangely no problem. Usual installation in a few hours. So I don't know what it is for other people who would have used their service, but I really have the impression to have been put on a defective machine and that the support is not at all able to manage customers and pushes more the side "profit" by making purposely to delay things.
I hope that no one will have the same problem as me because it's enough to make you pull your hair out.

If anyone has a contact who has already done installations on this host, I would love to have the contact to try one last time with someone who is used to this host.
I'm still open to the fact that maybe the problem comes from my side but I'm at the end of my rope especially with the answers from the support where I have to wait tens of hours between each answer. And especially when I still take the time to explain to them I really have the impression that they do not read what I explain to them and immediately put the blame on me, that is the customer.

Kind regards.
Have a nice evening or day.


ps: sorry if I make mistakes but English is not my first language.

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alexhost1 said:

Hello, Dear bouddh4

We already identified the problem, please consult the ticket system in the client area and check your message box in the forum

Thank you,
Alexhost

Click to expand...

bouddh4 said:

Hello, everyone!

I'm giving you my feedback on AlexHost.
I took a dedicated server for more than 200€ for two reasons.

The first is that I was advised to do so and that I was able to test a configuration by myself, it works perfectly (my configuration was the same for each of my tests).
The second reason is that I thought they were very responsive to the responses here. (This is not the case)

At the moment, I've been busy for 8 days trying to get the dedicated server to work properly and I can't get it to work. It's far from being the first one I've taken and I'm totally blocked. I've reached the end of my knowledge and I've called two pros who came to the same conclusion as I. (They have the same problems as I do and as a bonus I've spent money for nothing thinking that it was my knowledge that wasn't good enough)

No way to configure the server...

Regarding the support, let's be honest, it is not available 7/24 and the answers are contradictory.
If I hadn't insisted on multiple times, I would have had to be satisfied with banal answers.

The first time I explain, I am told "everything is working properly" ...
When I insist and show them with screenshots, the answer changes. I was then told "We will look at it".
Then I wait and they tell me "We have changed it, please try again".
I continue to be persistent and I find additional problems that I did not have before their "manipulation". For example, it is impossible to install an OS. (While just before I managed to do it. Again I call the support and they tell me "No, everything is fine" I continue to show them screens and again, the support intervenes. Always with a long delay between each action. (Absolutely not 24/7)

I explain to them that there is a bandwidth problem, they give me a speed test which shows that it is not the case and as a bonus they tell me "Dedicated servers have dedicated ports" <=== Seriously?
When I run a speedtest myself, I get totally different results that are much more logical and consistent with the problems I have. If I had been the only one to attempt an installation I wouldn't have complained and I would have assumed it but this is not the case. I just lost 1 full week of relentlessness on a server that clearly has a problem on the provider side and not the client side.
On top of that, the refund policy really leaves something to be desired. I really gave them money for nothing...
I'm not giving up, I'll go to another host if I don't find a solution within two days.
Maybe your service is stable and efficient when everything is configured correctly on the "host" side but this is not the case.
This is not my first server and this is not my first installation.
I had to temporarily take another host to put my website and strangely no problem. Usual installation in a few hours. So I don't know what it is for other people who would have used their service, but I really have the impression to have been put on a defective machine and that the support is not at all able to manage customers and pushes more the side "profit" by making purposely to delay things.
I hope that no one will have the same problem as me because it's enough to make you pull your hair out.

If anyone has a contact who has already done installations on this host, I would love to have the contact to try one last time with someone who is used to this host.
I'm still open to the fact that maybe the problem comes from my side but I'm at the end of my rope especially with the answers from the support where I have to wait tens of hours between each answer. And especially when I still take the time to explain to them I really have the impression that they do not read what I explain to them and immediately put the blame on me, that is the customer.

Kind regards.
Have a nice evening or day.


ps: sorry if I make mistakes but English is not my first language.

Click to expand...

bouddh4 said:

Update: The problem has been solved, we have received a telegram contact that greatly facilitates communication and unlike other hosts, in compensation for the time lost we got an extension of 10 days on our subscription. I'm very satisfied with this because I've had other hosts where this was not the case.

Thank you to the supports.
Unlike other hosting companies, we had a happy ending.

Click to expand...

Hostingsource said:

What are the server upgrade protocols? For example, are you able to update and upgrade the servers without downtime?

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tizzboy said:

I have a website hosted with you thats been going online and offline randomly for the last 2 days. I have opened tickets and they get mark with answered before the issue is fixed I reply and its gets no response. Im in the prosses of moving to a new host just wanted to try here as a last resort

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Diogovski said:

i am unable to connect to my vps, every time i try to connect it either says he can't find it or another connection is open ( using remove desktop app and tried with rdp client from windows, both failed)

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Hostingsource said:

Thanks for the reply...

And how long have you been providing hosting services?

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• Ethereum
• Elrond
• EGold
• Utrust
• Token
• Bitcoin
• DashCoin
• USD coin
• Tether

inovaffi said:

I was looking for a new hosting as my older one suspended my server because of Netcraft report my website phishing. I wrote to Alexhost and asked if they would accept my websites and never take them down coz of this reason. I also them the netcraft link. Alexhost told me to buy dedicated server and would never take down my host. As soon as my website was up and reported again by Netcraft, alexhost suspended my server!

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alexhost1 said:

Hello, Alexhost is pleased to announce we have more Crypto currencies payment which will allow you to pay with more options of bitcoins. That is great for your privacy and security. And also you will be able to pay with more options. Now you can pay with

• Ethereum
• Elrond
• EGold
• Utrust
• Token
• Bitcoin
• DashCoin
• USD coin
• Tether

Click to expand...

bouddh4 said:

Update: The problem has been solved, we have received a telegram contact that greatly facilitates communication and unlike other hosts, in compensation for the time lost we got an extension of 10 days on our subscription. I'm very satisfied with this because I've had other hosts where this was not the case.

Thank you to the supports.
Unlike other hosting companies, we had a happy ending.

Click to expand...

• Ethereum
• Elrond
• EGold
• Utrust
• Token
• Bitcoin
• DashCoin
• USD coin
• Tether

18young said:

Hello,

Where is the XMR option? I have already tried a few times but your chat says it will available in a few days since last month.

Thank you,

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McHenzy said:

Why is your hosting always have 502 Bad Gateway issue? Am getting tired of this

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Sudhagaran said:

Hi, I'm planning to get a multi IP dedicated server which means I would be spending around $300 to $500/mo with you guys, you think I can get this telegram contact as well? Cheers.

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alexhost1 said:

Hello, Dear 18young

We are sorry for that. Unfortunately we can't have Monero available right now, due to our payment gateway need to update, we need to wait. We already contacted them but not sucess.
Unfortunately this is something that we want to solve, trust me. In addition of that, we have been added more crypto payments.

If Monero isn't available you will be compensate for some days.

Thank you,
Alexhost

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18young said:

Can you let me know when it's available through a pm ?

Thank you,

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RedFoxTR said:

I talking your support team with 2 days. I asked IPKVM.
1. I can not connect (firewall) wait 4-5 hours solved.
2. I try connect to IPKVM, I got credentials error, wait few hours after solved.
3. I can connect IPKVM but I can not make anything. I got error. (Probably ipkvm account not have permission) I contact again. They say few hours later "we provide working KVM". No you are not.

Now your support team offering "We can do a reinstall of the OS, then everything will work."
Why?

I will lost my all files all configurations.
You need to develop your support team. I lose money every second...

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