- Jul 15, 2017
- 827
- 259
Hi,
are you satisfied with how it was resolved finally?
SMM Heaven - Scammed, Unhelpful Customer Service, Lack Transparency
- Thread starter R_Fatale
- Start date
-
- Tags
- scam smm smm heaven views youtube views
- Status
are you satisfied with how it was resolved finally?
- Jul 15, 2017
- 827
- 259
@BassTrackerBoats - please check if settled, and re-open the thread if possible, i have Stickies option paid & running.
need to understand how to behave further,
no rush, but please take 5 minutes of your time to check
thanks
need to understand how to behave further,
no rush, but please take 5 minutes of your time to check
thanks
davidmedia
Junior Member
- Aug 7, 2013
- 138
- 59
hahah! Smm-Heaven is the biggest SHIT ever! They always have excuses why they put the status to complete without delivering! Just stay away. This Support is just dumb and doesnt understand any case. You tell them something and they tell you they cant refund a order that is not delivered but on complete. Because the link was wrong. then they send me screenshot of the rules of the panel..
Common sense:
You buy something - it goes trough - status: completed
Smm-Heaven sense:
Customer buys service - put wrong link - Status: Complete not refundable...
But even the provider will not charge money on services they dont deliver..
So dont use SMM-Heaven... but beside their shit rules .... Most of their 1231902312 services are not working at all.. Thanks
Common sense:
You buy something - it goes trough - status: completed
Smm-Heaven sense:
Customer buys service - put wrong link - Status: Complete not refundable...
But even the provider will not charge money on services they dont deliver..
So dont use SMM-Heaven... but beside their shit rules .... Most of their 1231902312 services are not working at all.. Thanks
- Mar 10, 2010
- 42,695
- 107,114
Screen shot proof or it didn't happen.
- Jul 15, 2017
- 827
- 259
Hello sir, sorry a bit late response,
travelling a lot these days,
please contact me directly via skype, PM on bhw, for a conversation.
short respond for any possible situation with the status " Completed "
We are providing some services on our own - TRUE
To keep our list working and to keep our clients stick with us - we surely re-sell services as well.
Lately, some of the Facebook, IG, services due to their massive checks & updated, started to give such malfunctions or maybe it is because of the Panel SCRIPT issue, cannot say for sure, but for any order with such problem - we gladly help to sort it as everyone know that such issue took place.
Why we don't disable these services? - because according to our observations such issue appears not more than in 5-10% of the orders.
By the way sorry you faced it
i will try to sort everything and answer any questions you have regarding our services,
if you wish to continue the conversation here in SL to keep it transparent, fine with me as well.
as per our commitment, if any issue appears from our or the provider's part, we take responsibility, there are specifical time frames like 5 days after the order submission we cannot claim refund, we need this time to get this order canceled by the provider and his team for example, if its our own service you should ge the refund within 24-72 hr after all the checks are done.
and in any case, you can get your order canceled and refunded after 7 days(nevermind we got it refunded by supplier, or not)
hope this can help a little to understand how the process works and why sometimes it takes more time, as we have working staff as well with limited permissions.
People who provide you the answers to tickets on the 1st level, do not have the ability to return funds to you or to cancel any order, unfortunately this is necessary for security reasons.
once again sorry for any issue you had to face, hopefully, we can resolve this in an amicable way!
Waiting for you to contact me !
with respect, Alex
blueplanet
Senior Member
- Jun 28, 2012
- 1,113
- 618
SMM-Heaven he has always same reasons , he is travelling and he is always busy with something , he loves to take people money and he never give back , he stole my 6000$ ......
- Mar 10, 2010
- 42,695
- 107,114
Please post image proof of your 6K loss.
blueplanet
Senior Member
- Jun 28, 2012
- 1,113
- 618
Solved the problem with smmheaven , thank you.
I have bought a children's panel with a LIFETIME guarantee and each month they unsubscribe, I must start tickets in addition to waiting more than 72 hours for them to respond and activate it ALWAYS THE SAME, I DO NOT RECOMMEND THE PAGE IT HAS TAKEN A LOT OF MONEY.
CoreyL
Newbie
- Jul 25, 2018
- 27
- 7
I second this! SMM Heaven is not good. Their followers drop and likes drop and they refuse to refill them saying it's not their likes/ followers that fell off... like what is the evidence? they refuse to share the evidence. I'm tired of having to repurchase every day.
CoreyL
Newbie
- Jul 25, 2018
- 27
- 7
@R_Fatale can you please PM me?
I have some evidence to help your case.
And Maybe this is a stupid question but,
I've tried both Instant Fans and SMM Heaven. Both panels have a refill option for followers, but it is only valid for 30 days. They are 100% of the time going to start falling off and gradually get back to 0, after the 30d refill window passes. I'm experiencing it already.
So, does this mean that if I purchase followers, I'll have to continuously pay for them about 1x a month or so?
OR, are there any panels out there with followers that stick OR unlimited refill window?
I have some evidence to help your case.
And Maybe this is a stupid question but,
I've tried both Instant Fans and SMM Heaven. Both panels have a refill option for followers, but it is only valid for 30 days. They are 100% of the time going to start falling off and gradually get back to 0, after the 30d refill window passes. I'm experiencing it already.
So, does this mean that if I purchase followers, I'll have to continuously pay for them about 1x a month or so?
OR, are there any panels out there with followers that stick OR unlimited refill window?
puffgod5831
Registered Member
- Jul 9, 2020
- 67
- 26
@smm-heaven back at it with the scamming are we? I didn't get any of the followers I needed or they dropped 3 hours later...whats good
Akinyande ayo
BANNED
- Feb 5, 2017
- 2,654
- 1,080
@smm-heaven, it's about two years now that you failed to work on my order after you claimed you changed your hosting.
- Jul 15, 2017
- 827
- 259
Hello, you have been already informed, if more than 60 days panel is inactive it will get terminated, per request we are able to set it live again, but still if you will provide no order activity the story will be the same.
why raising any posts?
if it was described in the service description and mentioned in the conversation with the support
Hello, which evidence we need to share?
that your previous followers dropped? we work on these field for sometime and there are a lot of people trying to refill bot followers with guaranteed services, if you don't have any evidence to share that our followers dropped, then we cannot help this way, because we have either refill button or the direct contact of the server that is able to provide refill !!!NOTE!!! ONly for the followers that were provided by us.
it will not affect the old followers
Hello, we have the service now with 90 and 120 days of the refill.
the 30days refill is the usual practice.
Hello, which order?
brother 2 years you are waiting and not messaging us?
what was the order about? 1000 followers?
let me send you 5000 as a gift and to show you my good will!
@smm-heaven Been having an awful experience with your customer support, they give me vague answers, and blame the service being delayed on the youtube algorithm. Why advertise that the service works within 0-24 hours when it doesn't at all work within those times? I have waited now since 10:30 AM EDT yesterday to receive my views with no luck. And your support team keeps telling me that they're speeding things up. Speeding things up? When I buy something it should just be expected to work as advertised. If I dont get the service as advertised then why advertise that service at all? When it came to getting help to purchase an order from your customer support they were pretty helpful but now that you guys have my money, customer support has been more quiet. A lot of us that are purchasing from you need these services done at the time that you advertised them to be done. Otherwise the window of opportunity has already left. As i'm sure you are already aware, the youtube algorithm really only has a 24-48 window of operation to promote videos, any time after that very rarely do videos tend to rank better, plus there's a higher probability of getting caught. I bought views from you and still have not received them, If I dont recieve them within the next 24 hours I dont think I will ever purchase a service from you ever again. Please have this resolved and talk to your support because they keep saying the same thing every time. This is the third time they said they were "speeding" things up. Very rarely do I complain, but this has just been a very frustrating experience. My order number is 4343571
Attachments
- Jul 15, 2017
- 827
- 259
Hello sir,
let me try to explain to you the situation with the current order.
This service is being processed manually, this weekend it takes more time than usual if you don't wanna wait please tell us and we will cancel for you.
Some of our staff cannot make such decisions to provide you the cancellation, but you can always ask.
sorry, you faced such an issue and a bad experience with us.
Hello,
That is totally fine if it were mentioned anywhere in your site at all. I really wish that was the case so I could plan ahead, when you advertise 0-24 hours then your customers should receive that service within that time, we planned and scripted this video to rank for that key term and now our efforts are basically done. I wish someone had told me this prior to purchasing, or if it was mentioned on your site. If you are having problems with this just let it be known in the rules so we wont be mad at you... Is there any way to expedite this service and make it happen immediately? I dont want any trouble, I just want my views
Thanks
UPDATE: Spoke to SMM-Heaven in private, he has assured me that my views should come within the next 24 hours, in return for the hassle he has offered to give me 1000 views for the wait. Its been about 15ish minutes. Still waiting for them to come in, will update when/if they arrive. He was very polite and cordial in the DM's.
His staff however, that's a whole different story. Really needs to fix up his chat support staff because they can be pretty condescending and told me that I "should admit that I am wrong" if I am a professional (about misreading their vague rules), then was upset that I made a post on BHW. Maybe its the language barrier, but I told the staff member that I did not like to be spoken to with exclamation marks and they pulled up the dictionary definition in chat. Cant make this up. Any regular company would just say, "yes sir, did not mean to sound rude and we wont speak to you like that again". Anyways this is my first time using their service so I dont want to grill them too hard, just hope that within the next 24 hours my request gets fulfilled and hopefully those extra views come in too.
Also just to let you all know since the rules (in my opinion) should be a bit more clear. 0-24 hour start time means that it will take that much time just for your order to be sent to their provider, after the 24 hours (or less) then you have your order/delivery speed. So in my case I requested 500 views, that will take an additional 12 hours to be completed, according to the chat support. I will update you guys on how that all goes. Thank you to SMM-Heaven for responding to me quickly in the DM's. I will post screenshots if things do not get resolved, but as for now I am assuming that SMM heaven will just work out fine since they are giving me those free views as compensation for views not begging after the 24 hour start mark. It has been 24 hours and 7 hours, so according to their rules the order should be finished within the next 5 hours. Thanks
UPDATE: Although my views came in a bit late, SMMHeaven messaged me and assured me that he was sorry for the inconvenience, I dont know about everyone elses experience but I am very happy about the service I received now. My video now ranks #1 for the keyterm I wanted and the traffic looks very authentic. Thank you @smm-heaven for making the experience turn out well in my favor. I would like to use your service again some time. Please update your site and rules so its more english friendly, some of the rules are vague and I offered some advice in my previous post to address some of the issues. My only complaint was with the staff on his chat, the way that they behave is completely unprofessional, Eva was very kind though and was pretty professional. Just try to be better with delivery times, update rules, and better the staff and i'd say this is an A+ service. Very satisfied. Thank you
- Status