SMM Heaven - Scammed, Unhelpful Customer Service, Lack Transparency

[CREAMLLC]

Here are the screenshots that you have opened at least 3 disputes against the Merchant PayPal account https://prnt.sc/pllyau



http://prntscr.com/plwfag - disputes

THESE TRANSACTIONS NEED TO BE REFUNDED FOR THE 10TH TIME. NOT GOING TO TELL YOU AGAIN.

https://prnt.sc/pllyau
https://prntscr.com/pllykp

 

[smm-heaven]

THESE TRANSACTIONS NEED TO BE REFUNDED FOR THE 10TH TIME. NOT GOING TO TELL YOU AGAIN.

https://prnt.sc/pllyau
https://prntscr.com/pllykp

Man, from the start we were discussing with you the refund of $169 the remaining balance you had with us.

Livechat:
http://prntscr.com/plx18v
http://prntscr.com/plx1tu

you were asking for the $169 remaining balance on your account.

after i am contacting the PayPal owner to get the refund for you ASAP.

skype with PP OWNER:
http://prntscr.com/plx2cg
http://prntscr.com/plx57v
http://prntscr.com/plx395
http://prntscr.com/plx43n


you received even more that you were claiming from the start, disputed the full amount.

 

[BassTrackerBoats]

@BassTrackerBoats could you please hash this out already?

That is the second time today you have posted this.

Knock it off.

I'll get to it.

 

[BassTrackerBoats]

Shitlist Section Rules
​

Failure to adhere to the rules of this section may result in you receiving infractions or being banned from the forum. Posting invalid shitlist threads, shitlist threads without the required details, or generally ignoring the rules of this section will not be tolerated.

Please provide proof of the above pertaining to your request below.

THESE TRANSACTIONS NEED TO BE REFUNDED FOR THE 10TH TIME. NOT GOING TO TELL YOU AGAIN.

https://prnt.sc/pllyau
https://prntscr.com/pllykp

 

[BassTrackerBoats]

@MisterF - I know you have your hands full these next couple of weeks but when you get a few minutes, or after your event, could you help out and take this over as one of the complainants thinks I am not performing as expected.

I should bow out so it does not look like I am holding a grudge for the offensive PMs he sent me.

https://imgur.com/nAosnJR

 

[MisterF]

I will reopen the thread, @CREAMLLC can upload the screenshots BTB asked you to post in there.

What I will say is this. I have a very busy 6 weeks coming up; UK again on Sunday for 10 days, then Milan week after then 2 weeks later am off to Dubai and Oman early December.

 

[CREAMLLC]

Screenshots of Transactions Never Refunded:

Transaction #1
https://prnt.sc/pxkp2o
https://prnt.sc/pxkpf7

Transaction #2
https://prnt.sc/pxkpmn
https://prnt.sc/pxkpsb
https://prnt.sc/pxkpx7

As you can clearly see from my PayPal activity/transactions, the payment status for both of these transactions are still showing "COMPLETED". If these had been REFUNDED already then the payment status would show "REFUNDED" like the other transactions show. He has failed to refund me for these 2 transactions because he says he "doesn't have access to these PayPal accounts anymore". Furthermore, he sent me an invoice on one of these transactions that show "Content Writing" for $60 even though it was an invoice to deposit funds to his panel obviously.

 

[MisterF]

@smm-heaven Why have these 2 refunds not been issued?

I suggest you quickly get these actioned.


smm-heaven was last seen:

Wednesday at 3:38 PM

 

[MisterF]

Can someone else from staff please pick this up?

 

[smm-heaven]

Hi there,
I have provided all the necessary information regarding the refunds, with the screenshot proofs of conversations, where more than claimed were refunded.

so I will not be going to refund any penny to this scammer, as he already registered multiple accounts on my panel and two times disputed us.

sorry for the late response, we are very busy due to Instagram improvements.


with respect, HEAVEN

 

[Zwielicht]

This is ridiculous...

I've never seen someone burn through two different moderators in a shit list. Moderators aren't condoms to be burnt through because you don't like them.

I've spoken with @BassTrackerBoats regarding this shit list, so I'm not going to overrule his or misterf's decision to get @CREAMLLC a refund.

@smm-heaven, refund the remaining $180 that @CREAMLLC is requesting in the screenshots below within 30 hours. If you fail to do this, I will be forced to permanently ban you from the forum and teach you about refunds myself after I refund your Jr. VIP membership.

THESE TRANSACTIONS NEED TO BE REFUNDED FOR THE 10TH TIME. NOT GOING TO TELL YOU AGAIN.

https://prnt.sc/pllyau
https://prntscr.com/pllykp

@CREAMLLC, I'm not going to tolerate any insults. If you call me incompetent like you called @MisterF or rush me in any way, I will take action against you.

 

[smm-heaven]

I am just shocked......


I will send the 180$ to avoid being knocked off the BHW, as I respect this source and mod's decisions, but...

i will just avoid posting any comments about this shitlist... and the @CREAMLLC....

@CREAMLLC - please provide your PayPal account, or the best way if you are able to send me a request/invoice to [email protected] - from your paypal account for $180, and i will clear this within the 30 hours.

thanks!

 

[CREAMLLC]

Invoice has been sent to @smm-heaven

Thank you @https://www.blackhatworld.com/members/zwielicht.701565/ for giving him a swift ultimatum to this thread and for your professionalism. That's all I ever asked for. Appreciate it.

 

[smm-heaven]

Hi, the invoice is paid.
can we close this shitlist?
@Zwielicht
@CREAMLLC

 

[geneticwaste]

can we close this shitlist?

I suggest to keep this thread open as it seems you keep ignoring customer refund requests if they don't escalate it to BHW.

I've been very patient and the order value is only $3-4, but my issue as well as @sulkster's post above my post show how you just ignore customers as long as possible.

I honestly think you should be banned from BHW if you don't change the way you treat customer issues for good.

 

[smm-heaven]

@geneticwaste - why do you keep on buying from us all the time? complaining, going away - > coming back and start all over?

we don't suspend you, keep on providing you the services, allow you to use any payment method, but you say that we should be banned because we don't treat customers well,

http://prntscr.com/q2hab9 - recent ticket today, so you are looking forward to use services further.

i think we will not going to offer you any services anymore.

bye

 

[smm-heaven]

@geneticwaste - why do you keep on buying from us all the time? complaining, going away - > coming back and start all over?

we don't suspend you, keep on providing you the services, allow you to use any payment method, but you say that we should be banned because we don't treat customers well,

http://prntscr.com/q2hab9 - recent ticket today, so you are looking forward to use services further.

i think we will not going to offer you any services anymore.

bye

This was mentioned about the sulksters posts.

what is your username please?!

 

[geneticwaste]

@geneticwaste - why do you keep on buying from us all the time? complaining, going away - > coming back and start all over?

we don't suspend you, keep on providing you the services, allow you to use any payment method, but you say that we should be banned because we don't treat customers well,

http://prntscr.com/q2hab9 - recent ticket today, so you are looking forward to use services further.

i think we will not going to offer you any services anymore.

bye

That's not me nor my ticket.

My ticket no. is 43509.
If you're going to post screenshots of my ticket here, please make sure to pixelate/censor any of my personal data (such as my username on your platform).

I think I was very patient and didn't push for 4 weeks, which is definitely way more time than it should take you to resolve such an issue.

Thanks

 

[geneticwaste]

@Smm

That's not me nor my ticket.

My ticket no. is 43509.
If you're going to post screenshots of my ticket here, please make sure to pixelate/censor any of my personal data (such as my username on your platform).

I think I was very patient and didn't push for 4 weeks, which is definitely way more time than it should take you to resolve such an issue.

Thanks

@smm-heaven Another 3 weeks passed and I'm still waiting for the order to be refunded.

I keep getting replies like this:

I'm waitng for providers answer. Will text you back woth updates asap

I've asked provider to check and cancel your orders

Sorry for your long waiting! [...] we`ll solve it with the provider soon.

I only get new replies when I add a new reply. It's been going like this since 7 weeks!

Please refund this asap!

 

[geneticwaste]

Wonders do happen.

Or maybe it has to do with @BassTrackerBoats closing their sales thread while this shitlist is not resolved.

Non-delivered order got finally refunded. Almost 2 months after notifying the vendor.