I bought a hosting package from HostGator on Black Friday with the hope that they have improved in services. I got the confirmation email also with account/cpanel details. Suddenly they have stop the account with any intimation , I try to call them , Chat with support , no response , open the ticket . no response . at last after waiting of 10 h on chat support some one responded me that that they need scan copy of my credit card and Govt id . I had sent them. Again no response for next 16 H. I tried their chat support, aftert wait for 2 H . I got the answer to call at extension to activate the account. when I call them , they says you took the account from VPS server so we are cancelling the account. its really frustrating situation. Hostgator can f... can one . please don't buy any thing from them.