EDIT: the account was sent but the information was not given that it was a json file and not clear in the fields what the login details were which is what led to the confusion.
UPDATE REGARDING THIS CUSTOMER’S ORDER
We’re happy to confirm that the customer has successfully received the account and the issue has been resolved.
The confusion occurred because the customer was unfamiliar with the account delivery format and did not use Telegram, which meant they were unable to reach either our main contact or designated support team directly. Since the customer also had a new BHW account and was unsure whether PMs were available, they understandably posted here on the thread instead.
The account was delivered automatically after purchase to email, including the required account data. However, the customer was unfamiliar with the JSON delivery format and initially could not identify the relevant login details. We acknowledge that this could have been clearer, especially as some automated text appeared in Russian despite the English version of the store. We are reviewing this to make the customer experience smoother going forward.
We also provide clear guidance on using an anti-detect browser for these accounts, both through our store information and the materials supplied with the order. In this case, the customer initially accessed the account through a normal browser instead. Despite this, the account remained functional and the customer was able to access it successfully.
FREE SUPPORT & FARMING GUIDE WITH PURCHASE
Customers purchasing from us can also receive our detailed farming and setup guide completely free of charge. It covers the process step by step, including:
• Setting up Facebook accounts
• Configuring proxies and which one to use
• Using an anti-detect browser correctly
• Adding a VCC
• Farming pages for stability
• Following stability-focused setup practices for best use
To receive the guide , customers simply need to send us their order number through Telegram or BHW PM. There is no additional charge.
In this particular case, because the customer did not use Telegram and was unsure about BHW PM access, the thread became the first point of contact. Once we became aware of the issue, we assisted and clarified the delivery format.
Most importantly:
the customer received the account, the account was functional, and the original confusion has now been resolved.
We also appreciate the customer updating their original post to confirm that the account was indeed sent.
We don’t disappear after a sale. If there is confusion or a genuine issue, we investigate it, assist the customer, and work toward a resolution. 