Ticket #759716 - What is the problem with my server?
27/02/2020 (14:12)
Alex Sitnikov Client
?????????
27/02/2020 (14:28)
Alex Sitnikov Client
See the ticket #265652 for more information!!!
27/02/2020 (17:00)
Robert Orlowski Staff
Your server is online now.
28/02/2020 (13:31)
Alex Sitnikov Client
The server still not working ((
I cannot connect to SSH port and no ping:
--- PING *** (***) 56(84) bytes of data. ---
From *** icmp_seq=1 Destination Host Unreachable
From *** icmp_seq=2 Destination Host Unreachable
28/02/2020 (13:41)
Alex Sitnikov Client
I have booted Rescue mode. Ping works now
28/02/2020 (14:06)
Alex Sitnikov Client
Do you have any interactive support??? My server is still down and I don't even know when you will answer me. It is very frustrating!!!
28/02/2020 (16:48)
Robert Orlowski Staff
Sir i just connected to your server via putty and it is working.
Also ip is pingable
Pinging *** with 32 bytes of data:
Reply from ***: bytes=32 time=111ms TTL=253
Reply from ***: bytes=32 time=156ms TTL=253
Reply from ***: bytes=32 time=124ms TTL=253
Reply from ***: bytes=32 time=107ms TTL=253
28/02/2020 (18:54)
Alex Sitnikov Client
I'm really upset ((
You are not helping me at all!!
Did you read my previous messages???
Where is all my data on the server???????????????????????????????????????????????????????????????
28/02/2020 (19:03)
Robert Orlowski Staff
Sir your data should be on the server, we did not make any modifications on your server. May i know the reason you booted the server in rescue mode ? Usually rescue mode is only used in case in emergency.
28/02/2020 (19:08)
Alex Sitnikov Client
In January, I paid the server 3 months in advance.
You got the money, but after a month you turned off my server!!! What the heck??
Because I could not wait for an answer from support I paid an invoice for one more month, so that my server would return to work ASAP.
Then the server was supposedly activated, but it was unreachable trough ping and SSH.
That is why I've tried to run Rescue mode.
28/02/2020 (19:17)
Alex Sitnikov Client
This is what I actually see on the server right now. It is no my OS and there is no my data.
# _uname_-a {!!!EDITED for antispam}
Linux 2 6 32 {!!!EDITED for antispam}
Please boot my system.
28/02/2020 (19:20)
Alex Sitnikov Client
#_cat_/etc/*-release {!!!EDITED for antispam}
CentOS release 6.10 (Final)
I've had Ubuntu 18.04 !!!!!!!!
Or this is not my server.
Or the system is not loaded there.
Or you formatted my server and erased all my data.
Return me my data!!!!
28/02/2020 (20:38)
Alex Sitnikov Client
Hey there
29/02/2020 (08:18)
Alex Sitnikov Client
Hey whats up??
29/02/2020 (14:47)
Robert Orlowski Staff
A re-installation was initiated from your account on 28 Feb 2020 at 15:56CET for server 95395. Once a re-installation has started the data on the disk will be wiped.
29/02/2020 (18:01)
Alex Sitnikov Client
Oh, no no!!! Don't tell me that it was my fault. This is at least not decent. This is really unprofessional. I've never clicked OS Reinstall, I've clicked RescueSystem which should not wipe the disk. Moreover there should be warning about disk wipe that was not there. Damn. It's a pity I have no opportunity to call you to account!