- Mar 10, 2010
- 40,006
- 96,460
Please post here with screenshot proof.
(Resolved) Dispute : @E.pn
- Thread starter nitin teotia
- Start date
- Status
allan.d
Regular Member
- Apr 16, 2021
- 295
- 256
Refund 1 :
I was charged 2 times for a VPN that i never received. I contacted EPN support and they told me to talk to VPN provider as it is their issue.
After contacting the VPN they told me "The bank returned the decline code transaction_not_allowed, and did not provide any other information."
So basically its an issue of EPN
Screenshot 1 is the " Transaction history " from EPN proving that i was charged 2 times.
Screenshot 2 is the email from VPN rpovider
Total amount of REFUND 1 : $32.57 + 32.57 + $5 + $4 (card deposit fee and purchase as i never sued this card) = TOTAL $74.14
Refund 2:
I applied for a refund on a merchant because he failed to delivered the product but at that time EPN deleted all cards cause their BINs were not working.
The merchant has refunded the amount 15 days ago on my old card but i still havent received it EPN Balance. The amount is around $80, i cant give the correct amount as the card was deleted from EPN long time ago.
Attached is the email from the merchant (Lycamobile) that they have already refunded me.
Total amount of refund 2: around $80
I was charged 2 times for a VPN that i never received. I contacted EPN support and they told me to talk to VPN provider as it is their issue.
After contacting the VPN they told me "The bank returned the decline code transaction_not_allowed, and did not provide any other information."
So basically its an issue of EPN
Screenshot 1 is the " Transaction history " from EPN proving that i was charged 2 times.
Screenshot 2 is the email from VPN rpovider
Total amount of REFUND 1 : $32.57 + 32.57 + $5 + $4 (card deposit fee and purchase as i never sued this card) = TOTAL $74.14
Refund 2:
I applied for a refund on a merchant because he failed to delivered the product but at that time EPN deleted all cards cause their BINs were not working.
The merchant has refunded the amount 15 days ago on my old card but i still havent received it EPN Balance. The amount is around $80, i cant give the correct amount as the card was deleted from EPN long time ago.
Attached is the email from the merchant (Lycamobile) that they have already refunded me.
Total amount of refund 2: around $80
- Oct 11, 2018
- 1,060
- 979
The service wasnt working in September.
I had a balance of 72.6 USD which dissapeared without notice and they only restored it when I asked them where my funds went.
I was then told that I need at least 100 USD to withdraw and there will be a fee also. I did wait longer, but they are not interested.
I would like to withdraw my funds for the time being.
I'll send my details via PM assuming my claim is valid.
https://imgur.com/a/drpyRUv
I had a balance of 72.6 USD which dissapeared without notice and they only restored it when I asked them where my funds went.
I was then told that I need at least 100 USD to withdraw and there will be a fee also. I did wait longer, but they are not interested.
I would like to withdraw my funds for the time being.
I'll send my details via PM assuming my claim is valid.
https://imgur.com/a/drpyRUv
Last edited:
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
Hello,
We've also contacted you via DM.
@allan.d Greetings, we kindly ask you to respond in Direct Messages, so we can proceed investigation regarding your case.
Hello, we've forwarded you a message via DM. We will be waiting for your reply.
Hi!
We've also contacted you via DM.
@allan.d Greetings, we kindly ask you to respond in Direct Messages, so we can proceed investigation regarding your case.
Hello, we've forwarded your request to our financial department and we are working on it. Thank you for providing all details.
- Mar 10, 2010
- 40,006
- 96,460
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
Hello, we fully understand your position and we wiil issue withdrawal for the client as soon as possible.
- Mar 10, 2010
- 40,006
- 96,460
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
It will be provided faster, if the @thebotmaker will contact our support one more time and confirm all withdrawal details. I will push his withdrawal request.
- Oct 11, 2018
- 1,060
- 979
allan.d
Regular Member
- Apr 16, 2021
- 295
- 256
Sorry for the late reply @BassTrackerBoats
This is the amount of Refund 2
Total amount to be refunded (refund 1 + Refund 2) is: $166,54
I havent received anything yet.
I also have a balance $69,29 on my account that i want to have back cause these cards are not working at all.
So total will be: $235.83
This is the amount of Refund 2
Total amount to be refunded (refund 1 + Refund 2) is: $166,54
I havent received anything yet.
I also have a balance $69,29 on my account that i want to have back cause these cards are not working at all.
So total will be: $235.83
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
Hello, we've forwarded the withdrawal to your wallet, you can see hash in DM
Hello, thank you for providing details in DM, I've passed it to our team.
We will compensate the card issue cost and card issue fee, however it may take time for the bank to provide the refunds on the services, there you've performed payments.
- Oct 11, 2018
- 1,060
- 979
Refund received, thanks to BTB and team..
- Mar 10, 2010
- 40,006
- 96,460
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
Hello! We honeslty do want to refund the money to allan.d , but there are some complications. As you see:
American bank, involves several mandatory steps, each regulated by the legal frameworks of the countries where the participants are located.
Merchant’s Refund Initiation (Sweden or United Kingdom): The merchant processes the refund within its internal timelines, which may take up to 5-10 business days, depending on the country.
Processing by the Acquirer Bank (Sweden or United Kingdom): After receiving the request from the merchant, the acquirer bank typically processes the transaction and forwards it to the issuing bank within 1-2 business days as per the requirements of the EU PSD2 Directive (https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32015L2366).
Receipt and Posting by the Issuing Bank (USA): In the United States, under Regulation Z, issuing banks are required to credit refunded amounts to the client’s account on the day they are received or within a few days if necessary (https://www.consumerfinance.gov/rules-policy/regulations/1026/10/).
Given all stages and international regulatory requirements, the overall refund process may take up to 15-20 business days. We monitor each stage and are doing everything possible to expedite the process.
We fully understand the situation, but that particular case just can not be solved in 1-2 days.
Considering we refunded all the others who inflicted, can we ask for more time or any different solution?
- Mar 10, 2010
- 40,006
- 96,460
I've sent money to your country and received money from your country and it took hours, not days.
If this is not refunded by Monday there will be consequences.
If this is not refunded by Monday there will be consequences.
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
Hello! We've provided your funds, card creation costs and card top up fee back to your account.
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
We understand your position, but this is the solution that we can offer at this moment, as we cannot affect the internal processes of the acquiring bank and the issuing bank. Nethertheless, these funds will be refunded back to the user in any case.
- Mar 10, 2010
- 40,006
- 96,460
I want my money back.
I logged in on Saturday, saw apparently its suppose to work.
Since I have nothing else where to use since afraid Accounts will be blocked for their incompetence, I tried OnlyFans.
OF did work before this endeavour btw.
Anyway: Card could not be charged with 1,89 $ despite having 48 $ on the card.
I complained, the Support simply answered with:
Hello. Lots of transactions of $0 look suspicious for the bank. Please, be careful, your account may be blocked due to that
18:17
Your query has been inactive for some time. Remember, we're here whenever you need help. Closing this ticket. Don't hesitate to reach out again!
20:18
...
Today I received bunch E-Mails saying that my Card with 48 $ on it is blocked, money is gone and I received for each attempt of using the card -15$ fine.
As it stands, you are nothing but scammers. I want my money back just as it is. The 48$ that was yesterday still on the card.
And then I will never visit your site again.
Money back = Money on my Bitcoin Address. Tired of this scam behaviour of your "service"
bc1qsavmzm7rsmqvfp8nr6ky44umggc2t8llgdx5hq
I logged in on Saturday, saw apparently its suppose to work.
Since I have nothing else where to use since afraid Accounts will be blocked for their incompetence, I tried OnlyFans.
OF did work before this endeavour btw.
Anyway: Card could not be charged with 1,89 $ despite having 48 $ on the card.
I complained, the Support simply answered with:
Hello. Lots of transactions of $0 look suspicious for the bank. Please, be careful, your account may be blocked due to that
18:17
Your query has been inactive for some time. Remember, we're here whenever you need help. Closing this ticket. Don't hesitate to reach out again!
20:18
...
Today I received bunch E-Mails saying that my Card with 48 $ on it is blocked, money is gone and I received for each attempt of using the card -15$ fine.
As it stands, you are nothing but scammers. I want my money back just as it is. The 48$ that was yesterday still on the card.
And then I will never visit your site again.
Money back = Money on my Bitcoin Address. Tired of this scam behaviour of your "service"
bc1qsavmzm7rsmqvfp8nr6ky44umggc2t8llgdx5hq
- Status