(Resolved) Dispute : @E.pn

@nitin teotia all should be done by now, please check, sir.

Received thanks

in the same situation , very bad customer service, now transfers take 7 days lol after complaining at support for over 1 week i cant use funds..

babardierul said:

in the same situation , very bad customer service, now transfers take 7 days lol after complaining at support for over 1 week i cant use funds..

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Our apologies for the inconvenience, this is related to new BINs we are integrating at the moment.

I recently saw their ad on BHW and tried out their service.

I purchased two or three cards to use with google ads, they didn't work and I got deducted till my balance can't be withdrawn

I need them to refund my full fees. Card fees too.


I wanted to let the money go and cancel my account, but they said unless I have 100$ left I can't get my money back.



If your service won't work, at least let me have what's left of my money.

@BassTrackerBoats Can you please look into it and see if you can help

I deposited 197$ to them. Paid some fees for trying to use with a prohibited services, I accept full responsibility for that.

But I want the rest of my money back. Why would a vcc service not work with google ads saying bank refusal???? Kindly help out here, the card fees should also be refunded.

Thank you

More messages from their support.

Tokinman said:

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More messages from their support.

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@EPN - you have 2 more that you have to refund.

Thank you

@Tokinman @babardierul May we have your emails to investigate and proceed?

Sent my email to your pm

They owe me $171.88
I asked to withdraw the money from the cards to my main account.

First they said it will take 7 days, now they say it will take another 30 days!!!
Why should I care about their new "integrations"??

This seems more and more like by the book EXIT SCAM.

I just want my money out, is that TOO MUCH to ask?

@BassTrackerBoats Please have a look at this. Thank you.

Medwiz said:

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They owe me $171.88
I asked to withdraw the money from the cards to my main account.

First they said it will take 7 days, now they say it will take another 30 days!!!
Why should I care about their new "integrations"??

This seems more and more like by the book EXIT SCAM.

I just want my money out, is that TOO MUCH to ask?

@BassTrackerBoats Please have a look at this. Thank you.

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@EPN - 30 days for a refund is not acceptable.

Withdrawal from cards to my balance is stuck and support first wrote about 7 days, now they write about 30 days for processing, they are rewriting the rules on the fly.






You can see dates and support responses about 7 days for processing.



Today they write about 30 days, they rewrote their FAQ overnight and write about 30 days for processing.

But I made a withdrawal from cards before you changed your rules....

I demand a withdrawal from all cards within the 7-day period that was written to me, the amount of $140.90 to the account balance, with my subsequent request to withdraw from your system the amount of $324,09 with your fee of 10%.

Thank You

yea i am in the exact same situation , they dont do shit, anytime i ask a serious question they say : is there anything else i can assist you with ? )) used to be a really good service , now this site is complete shit.

they dont refund anything btw useless morons.




hello any news?you cannot keep working like this, cards not working for days , it`s more than frustrating
20:48
We will contact you as soon as we receive a response from the bank.

20:48
02.10.2024
hello this is a little absurd you are selling a service that has not been working, what am i supposed to do with the money i have deposited here???
14:04
Hello. The bank issue has not been resolved yet, please, wait a little more

14:08
03.10.2024
news?
13:54
We are waiting for the response from the bank and will notify you as soon as we get more information

14:05
so what do i do ? since i cannot use my card all week, you can refund my my balance to my btc wallet? because i m not able to use your services and i dont receive anything
14:57
Some new cards are already available on your personal account, you can issue one and try to pay, but we still haven't finalized the integration. We are doing all this in your best interest

15:08
but you should issue the new card to me for free? i should not have to pay again for a card since the card i paid for is not working?
15:10
At this moment we don't provide card replacements

15:16
ok so i lose money on fees and card issue because your service is bad?
15:17
As we've notified earlier, these issues are currently related to the bank

15:36
so any news? will my card work now or what is going on????
12:50
Please wait for the reply from the bank.

12:51
do you realise you are selling cards that do not work and this is bad?
12:59
You can issue new cards or wait for the reply from the bank.

13:00
so so bad
13:05
Is there anything else that I can also assist you with?

13:12
sell a service that is actually working or dont make me pay the fees for changing cards because it is your fault?
Please wait for the reply from the bank.

13:15
I AM TRYING TO MOVE MY FUNDS FROM THE CARD BACK TO MAIN ACCOUNT TO BUY NEW CARD, AND IT SAYS YOU FROZE MY FUNDS
13:26
UNLOCK MY FUNDS IMMEDIATELY SO I CAN BUY ANOTHER CARD
13:27
08.10.2024 13:27 I AM TRYING TO MOVE MY FUNDS FROM THE CARD BACK TO MAIN ACCOUNT TO BUY NEW CARD, AND IT SAYS YOU FROZE MY FUNDSThe transfers between account is now during the integration takes 7 days this is temporary

13:28

The number of customers complaining in this thread is ridiculous.

@EPN you have 1 week to sort all this out.

Tokinman said:

Sent my email to your pm

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Should be done, please check sir.

@Medwiz @kristywhitebs @babardierul
Provide your emails for the investigation please.

Not to jump on the bandwagon, i did DM Bass about this, e.pn's customer service is really really poor. My accounts was at $30, and now -13?

(I've spent just shy of $1000, so they did work, at one time. Its only recent month or two that it's completely broken)

I gave up and used a different service. Their support really is very very very very poor.

I sent them a video on Telegram, as well as their support ticket system, showing Instagram declining the card, with the details they gave me.

And they continuisly refused the video, saying it didnt decline

You simply, cannot make it up.

They said that delete card balanced will be added my main account in 7 days now they say its needs 30 days? What's is this ? I have more then 300$

EPN said:

Should be done, please check sir.

@Medwiz @kristywhitebs @babardierul
Provide your emails for the investigation please.

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Send me a PM I will share my email @EPN