nitin teotia
Junior Member
- Dec 3, 2017
- 138
- 37
I paid E.pn 200$ for their services and they were not able to give any services .
They refunded $178.
All i want is full refund, since they were not able to provide any service
(Resolved) Dispute : @E.pn
- Thread starter nitin teotia
- Start date
- Status
I paid E.pn 200$ for their services and they were not able to give any services .
They refunded $178.
All i want is full refund, since they were not able to provide any service
- Mar 10, 2010
- 40,006
- 96,460
Dispute Request Approved
Information For The Accused@EPN - you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.
If your responses to this dispute do not remain prompt, your account will be banned.
Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.
If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.
The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.
Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.
Please bear in mind Dispute Resolution section rule #4 before responding.
"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
Hello!
Thanks for contacting us.
Not long ago we warned you about 10% commision as a fee for withdrawal in the ticket.
Abovementioned fee is also stated in our https://e.pn/support/faq and https://e.pn/terms-of-service/, clause 5.1. Before using our service you must agree with that terms.
Additionally we have a notification informing about temporary difficulties with making payments -
Withdrawal page has a note too:
Thanks for contacting us.
Not long ago we warned you about 10% commision as a fee for withdrawal in the ticket.
Abovementioned fee is also stated in our https://e.pn/support/faq and https://e.pn/terms-of-service/, clause 5.1. Before using our service you must agree with that terms.
Additionally we have a notification informing about temporary difficulties with making payments -
Withdrawal page has a note too:
nitin teotia
Junior Member
- Dec 3, 2017
- 138
- 37
Are your services working now?
Did you mention that in your thread that due to technical difficulties we are not able to provide service?
When you are not able to provide the mentioned service . Why should I bear that fees?
I can't see any notification on your website. Before a user signs up
Attachments
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
Yes, we have been experiencing issues with cards performance for some time now.
Our developers in the meantime are implementing new bins on our service, which will work much more stable and better.
In connection with this situation we would like to clarify some points. Our support service is always ready to help solve customer complications and offer bonuses, if the problem is really observed on the part of our service.
But in this situation you agreed with the withdrawal fee, which was written in the ticket you opened. Moreover, this information was duplicated when withdrawing funds took place. By agreeing with it, you accepted the terms of withdrawal.
If you had written to us in the ticket that you was not satisfied with the withdrawal fee - we would have definitely thought of something to make our client happy.
nitin teotia
Junior Member
- Dec 3, 2017
- 138
- 37
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
By creating an account on our platform you also agree with ToS which appears right away.
Development department provides the information that the new BINs should be fully operational approximately in 1-2 weeks.
nitin teotia
Junior Member
- Dec 3, 2017
- 138
- 37
nitin teotia
Junior Member
- Dec 3, 2017
- 138
- 37
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
nitin teotia
Junior Member
- Dec 3, 2017
- 138
- 37
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
By creating an account you give your consent to comply with our terms, meaning you acknowledged them upon registration.
As been mentioned many times before, the issue relies on the bank's side. Which affects us, true, but we (as a service) still continue to operate and doing our best to solve it.
nitin teotia
Junior Member
- Dec 3, 2017
- 138
- 37
Then why the hell you didn't inform us before we added funds, how is that not a scam???
There is nothing mentioned on your site, you have shown Cards too, that you can create and now you are crying here that banks are not working.
If you are providing a service, Does that comes in TOS???
nitin teotia
Junior Member
- Dec 3, 2017
- 138
- 37
How are your services working on the thread, but not in reality?
nitin teotia
Junior Member
- Dec 3, 2017
- 138
- 37
@BassTrackerBoats Please have a look bro
EPN
Failed to resolve a dispute resolution thread.
- Apr 28, 2022
- 446
- 81
The notification about payment issues appeared on our site over than a week ago.
Some time past bank partially solved the problem and transactions started to pass as usual.
Now it happens again and this is the main reason we can not tolerate too and adding new BINs.
nitin teotia
Junior Member
- Dec 3, 2017
- 138
- 37
Let @BassTrackerBoats respond now
- Mar 10, 2010
- 40,006
- 96,460
nitin teotia
Junior Member
- Dec 3, 2017
- 138
- 37
Thank you man
- Status