(Resolved) Dispute : @E.pn

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Hello.
The current complaints are related to the fact that we are in the process of changing the provider. The migration process involves a delay in transferring funds between platforms.
We confirm that all our obligations to customers will be fulfilled within the specified time frame, namely within 30 days. We are working to shorten this period, but we inform you of the deadlines set by the bank so as not to distort them.
We also ask users who have encountered difficulties on our service to send the email they used during registration to provide an exhaustive response.
I would not wait 30 days.

Your thread will not be reopened until I see all of these disputes cleared up and a retest of your services.
 
Can I join in just like that?
Because I complained yesterday to their Support that Nothing works and today I log into the account - The associated VCC is gone and my Account Balance is allover set to 0.00 - Total Scam!
1729102173477.png
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1729102236603.png

edit: also there is NOWHERE on the site of them or in the emails from them anywhere stated what they claim here:
Hello.
The current complaints are related to the fact that we are in the process of changing the provider. The migration process involves a delay in transferring funds between platforms.
We confirm that all our obligations to customers will be fulfilled within the specified time frame, namely within 30 days. We are working to shorten this period, but we inform you of the deadlines set by the bank so as not to distort them.
We also ask users who have encountered difficulties on our service to send the email they used during registration to provide an exhaustive response.
 
Can I join in just like that?
Because I complained yesterday to their Support that Nothing works and today I log into the account - The associated VCC is gone and my Account Balance is allover set to 0.00 - Total Scam!
View attachment 385282
View attachment 385283
View attachment 385284

edit: also there is NOWHERE on the site of them or in the emails from them anywhere stated what they claim here:
Hello!
Please also send us your email via DM, we will check out your case.
 
Hello!
Please also send us your email via DM, we will check out your case.
Can't send you a DM? but here: eaudenoixdecoco at... I am pretty sure you do not have so many with that e-mail name.
Anyhow upon logging in, I see:
1729286451254.png

The card has been removed and 4$ are gone. Can't you just paypack the money, even if its under your shady minimum of 100$. I am just sick of this shit.
You allow Cash In, yet nothing works with your Cards. There is no real warning on your Site that nothing works just this:
1729286546473.png
And this only came after BHW case was started against you. Yet you still allow cash-in, instead of also turning this off and let users know hey it will take approximately so and so long.

This literally screams "we are scamming you!" or you just absolutely incompetent.
Either way your business model of giving VCC without any KYC can be easily abused since it violates AML of FATF. And even your BIN Sponsor has to bow to these.
 
For me nothing has been resolved aswell. I gave him my mail in private chat (Telegram) and have all proofs I am scammed. @ Moderation, I can post them upon request (full conversation). This people are not serious regarding resolving the issues. They are probably exit-scamming.
 
Not long ago we warned you about 10% commision as a fee for withdrawal in the ticket.

Abovementioned fee is also stated in our https://e.pn/support/faq and https://e.pn/terms-of-service/, clause 5.1. Before using our service you must agree with that terms.
But you also fail to notify users of your platform that you changed your ToS in middle of August 2024. No E-Mail, no notification upon Login. You just changed it. Huh wonder why, to make the exit scam appear all legal?
 
my money appeared in my balance now, i will try to buy new card and test a payment to see if their shit works, no apologies, no refunds nothing, but they managed to return my missing balance. i will update after i try their new cc
 
my money appeared in my balance now, i will try to buy new card and test a payment to see if their shit works, no apologies, no refunds nothing, but they managed to return my missing balance. i will update after i try their new cc
You are really going to try them again after all the complaints here?

"Fool me once shame on you, fool me twice shame on me" applies here.
 
Can't send you a DM? but here: eaudenoixdecoco at... I am pretty sure you do not have so many with that e-mail name.
Anyhow upon logging in, I see:
View attachment 385907

The card has been removed and 4$ are gone. Can't you just paypack the money, even if its under your shady minimum of 100$. I am just sick of this shit.
You allow Cash In, yet nothing works with your Cards. There is no real warning on your Site that nothing works just this:
View attachment 385908
And this only came after BHW case was started against you. Yet you still allow cash-in, instead of also turning this off and let users know hey it will take approximately so and so long.

This literally screams "we are scamming you!" or you just absolutely incompetent.
Either way your business model of giving VCC without any KYC can be easily abused since it violates AML of FATF. And even your BIN Sponsor has to bow to these.

For me nothing has been resolved aswell. I gave him my mail in private chat (Telegram) and have all proofs I am scammed. @ Moderation, I can post them upon request (full conversation). This people are not serious regarding resolving the issues. They are probably exit-scamming.

But you also fail to notify users of your platform that you changed your ToS in middle of August 2024. No E-Mail, no notification upon Login. You just changed it. Huh wonder why, to make the exit scam appear all legal?
@EPN - you have been on the forum since these were posted and ignored them.

You have 24 hours to address them here in the thread.
 
They just now stole $30 from my account saying Prohitbed Prohibited transactions but i just read their TOS and there is no mention of those
 
For me nothing has been resolved aswell. I gave him my mail in private chat (Telegram) and have all proofs I am scammed. @ Moderation, I can post them upon request (full conversation). This people are not serious regarding resolving the issues. They are probably exit-scamming.
We've sent you the message in DM so you can share you email, pleae, provide it so we can resolve everything as soon as possible
 
We've sent you the message in DM so you can share you email, pleae, provide it so we can resolve everything as soon as possible
i just sent you a dm with the subject scam, reply and I will share email if necessary
 
But you also fail to notify users of your platform that you changed your ToS in middle of August 2024. No E-Mail, no notification upon Login. You just changed it. Huh wonder why, to make the exit scam appear all legal?
Please, refer to paragraphs 8.7 and 8.8 of our Terms of Service
7. The User undertakes the obligation to periodically review this Terms of Service for updates. The continued utilization of E.PN's products or services following the publication of changes signifies full acceptance and adoption of the new terms and conditions.
8. E.PN shall not bear responsibility for directly notifying each User of such changes. Consequently, it is imperative for Users to routinely inspect the Terms for updates and alterations.

i just sent you a dm with the subject scam, reply and I will share email if necessary
Yes, please, send your email, we will investigate your situation
 
Yes, please, send your email, we will investigate your situation
just shared my email

Yes, please, send your email, we will investigate your situation
i have shared when can you reply

what a bunch of scammers they steal your money and Pretend they will solve the problem
still no reply from support
 
After spending over $30,000 with EPN over the past year, I am disappointed to address two unresolved refunds. Should i post this issue here or to start a new thread?
 
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