Permanently Closed Marketplace Sales Thread

[Gorush]

hi bro--

please move all my files to the other server (have no new backup )...
support ticket opened!

peace

 

[Dodge]

EW you've sent me the home directories and databases, but the databases folders are full of files with extensions like ".myd" ".myi" etc and I can't import them onto my new host... please could you send me SQL versions ASAP or give me instructions on how I can upload them onto my new host because there's no option in Cpanel/phpmyadmin as far as I can see.

I would appreciate if you do it ASAP because I really am stuck at the moment, thank you.

 

[rap8557]

ok for some reason i can't access http://www.bpspace.com/client and login it down for me. I tried to access it via mobile but it just went to sedo.

Please move my files also in the Dutch sever.

Thanks

 

[ziplack]

So if they move all the acounts to the dutch server... i guest the dutch server its gonna be hack or they gonna try to hack it

 

[novel92]

still cant login into my cpanel and websites also inaccessible.

 

[ExtraWinner]

If I want to go on the Dutch server, how long will this take? I'm not planning to hang around waiting for the French one to come back online "with no guarantee of being successful"

Please open support ticket and they will help you.
So far they are really good with handling this, and I made special deal with them for them to prioritize this, and for them to keep extra man dedicated to this.

So what are the options if we have no backup?

Please open support ticket, and they will issue you with download link to your files.
IF you don't know how to handle those files - please do not hesitate to use them to lead you through this.

Very disappointed. There is going to be a boom of incoming traffic for whoever is number 1 for my search term on the 25th. This happens once a year.

I am sorry to hear that.
We all are have been hit heavily by this.
I would advice to issue support ticket, and ask for restoration of your site, if they are not busy with others, this could be done in 1-2 hours.

@ppl who missing the notice about their sites down:
I had sites at hosgator before, there was downtime also, they guaranteed 99.9% uptime, but downtime happend..took a day to make servers working again. They didnt noticed me that my sites are down. I had to ask them in chat whats happening. They said I can request one month for free becouse of the downtime (I didnt do that)

The same happend here, and I know the panic was a bit bigger on thir side than the client side, and the complaining doesnt make the things happening faster.

@ppl who lost $x,xxx
you are earning around 5 digits/month and you dont have any backup plan??? I just cant understand why are you standing on one feet. To pay an another extra $10/month to have a backup hosting is too expensive? Im earning much less but I could easily set up an alternative host and upload my backups from my PC...

Hate the hacker not the host provider and not yourself!

It was a "good" lesson for all of us!

Thanks for support - it means a lot to me.

EW, although this has affected me, like many here, I do feel for you, with my own experience from running a business handling the IT for corporate clients, where the stakes are far higher and the SLA's far stricter and costly. For those of you out there who will accuse me of sucking up, I can guarantee, I am not; like you, this has hurt me, but in reality, we all have options to rebuild our losses, EW will suffer a lot more in the short term and perhaps longer term from this.

A lot of the negative comments on here I would presume are fairly accurate. I am in two minds myself how to proceed, but I am leaving my decision until I can speak with EW or Ez to get some more details.

Not really sure why I am writing this, probably to do nothing more then to formulate things in my own mind a bit. In reality, what has happened was probably what I feared and expected with the price and deal on offer and I guessed that EW was a guy trying to have a go, so I took the chance.

Trust me, I am not normally this mellow, especially about things like this, but we all have choices to make and cannot lay all blame at the feet of EW. You can call him inexperienced, say he was over stretching his knowledge and capabilities, but we all saw the cheap price and bought and if you are as honest with yourself, as I am being, deep down, you had this fear of some kind of problem happening, but hoped it wouldn't.

As far as the service and EW goes, I have no answer; I don't know EW. I am sure he will go through a lot of self questioning once he has a good sleep and, depending on how strong he is, he will either learn a massive lesson, or give up, as I said, I don't know him, so I can't answer that and some of you probably don't give 2 shits about him atm, but what I have gathered about EW is that he is having a go, as we all are here.

Probably while my downtime has been far worse then I have ever suffered, the one thing that has kept me hopeful is that EW has been honest in a very difficult situation (I am sure we are all used to the BS of hosts cutting our sites and telling us to upgrade).

EW may be out of his depth as some have stated, I can't answer that, but along with the 2 choices we have, he also has 2 choices, give up, or invest in his business and provide the best service he can and move ahead and put this behind him.

As I said, I hope to speak with EW and EZ to help make up my mind of how I proceed, your choices are your own, as are your frustrations the same as mine and how we deal with that is upto each of us.

What I am hoping for is that EW deas continue and those that remain get an enhanced version of the service they had before this problem arose, as in reality, that will be the best outcome for us all.

Thanks for good words. We are all trying to make this working.

Hi everyone,
I can confirm that Bart has organized the transferring option to the dutch server, I've seen that happening in the client management system.

So even though this isn't ideal for everyone you can do it if you want, just issue a support ticket from your client dashboard and the team will do it.

Bart and I are working slightly diff hours to be able to stay in contact with everyone so I'm sure he'll be back online soon with more updates.
Thanks

Thanks Ben, I will see you in few minutes.

You need to find who did this and I will go and cut the head of that fucking hacker.

I loved that server

I would love to know exactly...
We know where they attacked, we could have their IP address, and part of exploit they used here. But that's not enough to track them down...

If transferring is an option how come you're not just automatically transferring servers?

We need to do this manually site by site - 1 account takes around 1 hour to transfer, so we are looking at 200+ hours to transfer all, so full week, which is unacceptable.

You guys have been amazing for me thus far.

imo when we are dealing with black hat services where people are doing bh shit from offshore hosting this is a risk we all took when signing up.

I am learning that I should back my shit up no matter who I am using .

If you guys can keep us updated with an estimated time of repair I am sure it would ease some people's minds.

EW and EZlegion are good people and good businessmen. I didn't read any pages before this but like you guys my service has been down--if you are going to bitch and moan I'm sure this is the wrong place for it. Ben and Bart have worked their ass off to make this service great and I am sure they are working just as hard to get this resolved.

Shit happens. Just too bad it had to happen right now. Backup your site, work with support, just don't make an ass of yourself on this thread because you are angry.

Life will go on and after this shit is fixed Ben and Bart will still be two of the best, brightest, and hardest working guys there are in the industry.

Also to whomever feels they need to complain you should definitely take into consideration the price point of this service, and the fact that it's offshore--this offer doesn't even exist anywhere else online! Especially not the one I got on special with 2 years free .

I have no affiliation whatsoever with Ben or Bart, I am just a big fan, and customer, and figured this might be helpful right now since the previous 2 pages are probably people bitching and moaning.

∞

Thanks for support.
Please submit support ticket for account creation, and restoration.

Thank you everyone for your support and patience,
I have to go offline now for a few hrs, I should be back before 4pm gmt. I'm sure Bart will be back online soon.
I cannot put this appointment off even though I've re-scheduled it everyday since Fri.

I am really sorry but I can't put this off anymore, it is a serious personal matter. Support are still available for transfers and I will be back as soon as I can.
Thanks
Ben

Thanks Ben.
You are good people, good to have you on board.

If you had half a brain, you'd know it would only be reasonable for people to get worried\frustrated when their source of income goes down for days with ETA's getting pushed forward again and again. So I guess "bitching and moaning" is pretty reasonable in this case as long as there's no flaming (yes, this isn't their fault), don't ya think?

Thats fully understandable - I know how people feel, and I know how I feel.
I have been working on this 3 days straight, I had to finish my holidays early, and I had to deal with things during weekends, when most of DCs are closing almost all their departments.
Moaning is fully understandable, even if it will not help at all.

When can we order this service again?

Within 1-2 weeks probably.
We will close for new orders until new changes will be bring in house.

hi bro--

please move all my files to the other server (have no new backup )...
support ticket opened!

peace

Great, just deal with our support department now.
They need to help you.

EW you've sent me the home directories and databases, but the databases folders are full of files with extensions like ".myd" ".myi" etc and I can't import them onto my new host... please could you send me SQL versions ASAP or give me instructions on how I can upload them onto my new host because there's no option in Cpanel/phpmyadmin as far as I can see.

I would appreciate if you do it ASAP because I really am stuck at the moment, thank you.

Please open support ticket, and they will check if all files are there (I am sure I sent you all) and advice you how to deal with this.
As these are raw files you might ask your hosting provider to add this to your account.
I was talking to Hostgator, and they said that they will do this as part of their support.


To all - do not hesitate using our support, they are handling this now, and they are put on priority to deal with our issues.

If you have backup files, or just want your account back (without files) open ticket, and they will create new account for you on Dutch server ASAP.
If you want your account to be recreated - open up ticket for ETA.


PLEASE point all your support needs to our support team - I cant handle all PMs at now.


We have learned a lot from all of this.
We have whole list of features that we will add to our service for both servers:

As of now we have level 1/2 reactive support, but within 2 weeks we will be getting 24/7 level 3 proactive support for both servers - this means that if any serious problems will occur, its not me who will deal with this, but 24/7 admin team semi-dedicated to us.

I want to get new backup software working ASAP that will allow you save, and restore backups right off your Cpanel - R1Soft for both servers, also within 2 weeks.

We will try to set mirroring server for both servers - so anytime there is a downtime, we can just change nameservers ip, and route it to independent server where all data will be updated on daily basis.

Getting another independent source for backups - 1st (the one we use now) will take backups every 24 hours, and 2nd every 7 days (for double security).

Within 1 month - upgrading Dutch server to accommodate users needs.

Fixing all security issues by security team specializing in securing servers for corporations.

Proactively increasing quality of service while keeping low pricing.

Introducing Linux VPS service within 1 month.

This will be done as soon as all server issues are over, and all customers are happy.

Also to all customers that will stay with us we will offer vouchers for free.
We will update on this soon.

EW

 

[senukexservice]

EW you need to pay someone to find that c0ck sucker and kill HIM!!!!!!!

 

[ezlegion]

I want to meet them

EW you need to pay someone to find that c0ck sucker and kill HIM!!!!!!!

 

[ExtraWinner]

EW you need to pay someone to find that c0ck sucker and kill HIM!!!!!!!

Our server are under hacker attack every few days, but so far all our systems are really secure. Thats the reason trace to exact hacker is hard to find (if he was trying to exploit server for long time or not).
This looks like a "inside" job.
But 2 previous attacks could be connected to this - I am checking them both.
For 1 I have IP address which leads to spam bot, that hit our server shortly before exploit started.
2nd is a site that it looks like trying to find exploit for a long time since 2 months, and it reactivated itself yesterday right before server got hacked again (even if other sites were down).

I know also on which domain exploit was started, but after chatting to owner it seems he dont know how this happened.

I am investigating this.

EW

 

[clin407]

I sent in my support ticket an hour ago but I'm impatient, what's the ETA on getting it moved to dutch server?

 

[ExtraWinner]

I sent in my support ticket an hour ago but I'm impatient, what's the ETA on getting it moved to dutch server?

You need to ask support there.
All Cpanel accounts will be re-created within an hour, so all people that have their own backups can restore it right there.

EW

 

[mutatedllama]

My site has been moved across to the Dutch server and nameservers are in the process of being updated by my registrar. Just want to say thank you to EW and EZ for your work during this. I know it has not been your fault and that you are suffering as much as some other people are.

I feel bad for complaining now!

I look forward to hosting with you for a long time.

 

[Gorush]

Softaculous is somehow missing - my "backup" aswell....

what do i need to do ?? :/

Patients?

 

[ExtraWinner]

Softaculous is somehow missing - my "backup" aswell....

what do i need to do ?? :/

Patients?

Hi.

I am not sure what do you mean.
You have been doing backup through Softaculous?
If you have any questions - please contact support.

We have now 2 guys working on manual restoration.
In order to be queued - send ticket to them please.

Also we restored all Cpanel accounts on French server - you can access it, but for now it is empty.
If you have your own backup file, then you can restore it now.
If not - then support will look in to this.

EW

 

[Gorush]

I mean i cant "use" softcalous - there is an error --- whatever i opened a ticket...: /

 

[ExtraWinner]

I mean i cant "use" softcalous - there is an error --- whatever i opened a ticket...: /

Ah yes, i am aware of this.
I will try to fix this now.

EW

 

[Derviie]

So at this time, the hosting is up, yet the server files have not been restored? If we were to wait, will all our files be restored to how it was previously? Also, I'm not too keen on this, but if I were to request my files, would it save my Wordpress posts and all? or would I have had to make an individual backup when it was working?

 

[Omnipotus]

As I was on the French server, is it safe for me to upload my files to it again as it is back up, or should we still request a move to the Dutch server?

 

[Moto801]

I need live chat support. I can't keep waiting for answers every few hours.

 

[ADHD-Dude]

What is the situation?
The attack has been stooped?
What is the plan? will you stop hosting for the next weeks until you take other preventing measures?