Permanently Closed Marketplace Sales Thread
- Thread starter feezioxiii
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feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Brilliant idea! I will have it implemented within 1-3 days as it should be a quick fix!
If you have any further feedbacks to our service/panel, please let me know
DuckmanIV
Banned - Abuse of Staff
- Apr 28, 2018
- 168
- 29
Brilliant idea! I will have it implemented within 1-3 days as it should be a quick fix!
If you have any further feedbacks to our service/panel, please let me know
I told them that since last Dec and they just give me bunch of words without any solution while asking me check my invoice 1by1 to calculate my balance in support
trust me they will tell u " we will do it bla bla" but at the end nothing will happen trust me
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
I've already clarified that the function is not supported on our back end (WHMCS), hence, it needs to be custom developed, and that feature is not more important than others that on our road map (API, Network Enhancements, Custom ACL rules, ...). You asked for 2FA, it's already implemented as it's crucial for security sakes and we've already been working on it for a while.
I've clearly mentioned if our service is not something that you are looking for, it's best that you go with a higher end provider such as Vultr + Digital Ocean + AWS + Google Cloud that is fully support hourly credits model, we are monthly subscription model and our "Add funds" feature is just a workaround to help customers auto renew their service while Paypal subscription is disabled due to some technical issues (until we figured out a better way to handle Paypal auto payment that don't mis-charge customers). The credits feature will be closed as soon as we got Paypal subscription back running.
We have to prioritize what most needed and make more sense on our side, we can't do all customers requests because our human resources is limited, we are not huge corps with hundreds of employees/developers. So far there is only 1 request on this feature (which is from you), compares with 20-35ish requests on other features that being worked on
@Futurex ideas is quite simple as it's just an interface change and I would expect to have it done within 24 hours
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Please hit up a ticket so we can check it out for you
lasniicy
Registered Member
- Jun 9, 2016
- 60
- 3
@feezioxiii you guys have activated my server. And it's been more than 24hrs since I subscribed. I have opened a 2x ticket, no response.
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Should be replied already
Arpan Mondal
Regular Member
- Jan 30, 2018
- 231
- 57
Your vps works smoothly all the times. Can you provide me India IP?
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Hey! Thanks for the feedbacks
We don't offer India location at the moment as India is a very expensive place to operate in (literally every Asia countries, due to the politics and limited infrastructure). We do have plans to open Singapore location this year or early next year since Singapore is the biggest network hub in Asia, following by Hongkong and Japan.Let me know if you have any further questions!
maltiya
Power Member
- Jun 15, 2012
- 584
- 151
Should be replied already
Problem solved! Thank you for the quick reply.
DuckmanIV
Banned - Abuse of Staff
- Apr 28, 2018
- 168
- 29
The vps work fine most of the time
But occasionally, the latency is high till the point you are unable to remote control at all
it interferes with my work.
Should stay away from this vps as I start to feel the admin is slowly gone missing and issue is slowly coming up
will edit this out once I got a respond from the tech support
But occasionally, the latency is high till the point you are unable to remote control at all
it interferes with my work.
Should stay away from this vps as I start to feel the admin is slowly gone missing and issue is slowly coming up
will edit this out once I got a respond from the tech support
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Let me get this straight, you decided to post on a public forum after opening a ticket for "4" minutes, then complained "admin is slowly gone missing"?
I understand that you are frustrated because we refused fulfill your custom development request, I believe this has been addressed in replies above (Here) and doesn't mean that our service quality is affected in any way. You've mentioned that you dissatisfied with our service multiple times, and every time we recommended that you backup your data and go with a service that can accommodate your requirements, I don't understand why you still use our service despite all the bad experiences which no other users have?
At this point, we will be forced to close your account as it's not in our interest to continue keeping an unsatisfied user on board, an email has been sent and refunds for remaining credits have been issued. Your active service will be cancelled at the end of the term and we believe you have more than enough time (>2 weeks) to perform migration to your new provider, if you need more than that, please reply to reply to the ticket and we will be glad to help you out with the migration or extend the time of your service.
In regards of your issue, our admins have checked and detected no issues. It's very common that your ISP bandwidth is bottlenecked as global internet usage has risen almost 200% in the past 3 months (as people staying home all day) and a lot of ISPs are not prepared for this usage, causing bottlenecks and slowed down internet dramatically, especially in peak hours, we've recommended to tweak your RDP settings via ticket and try to use a different network to remote to your servers if the issue still exists.
We wish you the best of luck with your business moving forward! Please let me know if you have any further questions.
DuckmanIV
Banned - Abuse of Staff
- Apr 28, 2018
- 168
- 29
Let me get this straight, you decided to post on a public forum after opening a ticket for "4" minutes, then complained "admin is slowly gone missing"?
I understand that you are frustrated because we refused fulfill your custom development request, I believe this has been addressed in replies above (https://www.blackhatworld.com/seo/hyonix-windows-vps-2-gb-1-core-from-5-85-optimized-for-seo-tools-bots.1022212/page-75#post-12896043) and doesn't mean that our service quality is affected in any way. You've mentioned that you dissatisfied with our service multiple times, and every time we recommended that you backup your data and go with a service that can accommodate your requirements, I don't understand why you still use our service despite all the bad experiences which no other users have?
At this point, we will be forced to close your account as it's not in our interest to continue keeping an unsatisfied user on board, an email has been sent and refunds for remaining credits have been issued. Your active service will be cancelled at the end of the term and we believe you have more than enough time (>2 weeks) to perform migration to your new provider, if you need more than that, please reply to reply to the ticket and we will be glad to help you out with the migration or extend the time of your service.
In regards of your issue, our admins have checked and detected no issues. It's very common that your ISP bandwidth is bottlenecked as global internet usage has risen almost 200% in the past 3 months (as people staying home all day) and a lot of ISPs are not prepared for this usage, causing bottlenecks and slowed down internet dramatically, especially in peak hours, we've recommended to tweak your RDP settings via ticket and try to use a different network to remote to your servers if the issue still exists.
We wish you the best of luck with your business moving forward! Please let me know if you have any further questions.
OK I take it back, the admin ZERO my balance There is no refund I didn't receive any payment.
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feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Hi, the decision has been made to close your account is final, we do not hold your account balance or server hostages as that's not what we do here at Hyonix. The invoice that's used to add funds to your account has been partially refunded right after the account closure notification is sent (the amount remaining on your account)
Please note that we can only issue a refund to the account that paid to our account, we can not refund to a different account as it will be fallen under potential money laundering acts.
If you wanted to have your issue resolved here rather than contacting us privately, in which I don't recommend as we will be required to publish your information as proofs to back us up with the case. I believe we've been transparent enough through out our conversation here on the forum.
In the event that you still intentionally thread-crapping on our topic, I will have no other way than to ask BHW mods to attend to this matter, which is again, not what I prefer here
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I've been using his VPS since 1.5 years and hasn't faced any issues so far.
Adekale
BANNED
- Apr 9, 2018
- 331
- 63
I placed new order
Transaction ID: https://www.paypal.com/myaccount/transaction/details/79T39267LJ8703432?utm_source=unp&utm_medium=email&utm_campaign=PPX001066&utm_unptid=6815b7be-816e-11ea-87c7-b875c0f50354&ppid=PPX001066&cnac=NG&rsta=en_AD&cust=1CV35411FE7117304&unptid=6815b7be-816e-11ea-87c7-b875c0f50354&calc=e93624e0d735d&unp_tpcid=email-receipt-xclick-payment&page=main:email:PPX001066:::&pgrp=main:email&e=cl&mchn=em&s=ci&mail=sys&xt=Ctrl_EmailConfirmation_FooterUpdate
Transaction ID: https://www.paypal.com/myaccount/transaction/details/79T39267LJ8703432?utm_source=unp&utm_medium=email&utm_campaign=PPX001066&utm_unptid=6815b7be-816e-11ea-87c7-b875c0f50354&ppid=PPX001066&cnac=NG&rsta=en_AD&cust=1CV35411FE7117304&unptid=6815b7be-816e-11ea-87c7-b875c0f50354&calc=e93624e0d735d&unp_tpcid=email-receipt-xclick-payment&page=main:email:PPX001066:::&pgrp=main:email&e=cl&mchn=em&s=ci&mail=sys&xt=Ctrl_EmailConfirmation_FooterUpdate
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Thank you for your feedbacks!
Thank you for your purchase
Let me know if you have any questions!
@DuckmanIV We already refunded to the account that paid the invoice as explained, it's not our responsibility if you don't have access to the account that you used to pay our invoices, I would highly suggest that you contact Paypal to regain access of your account
The refund receipt has also attached to the ticket as per your request and we haven't heard back. I would be happy to provide full proofs to BHW mods for verifications if that's what you preferred.We never disliked our clients, even smallest ones, because without clients, we never got to be what we are today. I believe everyone would understand why we decided to close your account with us. We've always tried to work with you but it doesn't seem to be working for both of us, and again, you already mentioned that you are dissatisfied with our service multiple times, so while we highly appreciate your business with us, it's in both parties best interest to not be working with each other. I personally still don't understand why you still use our service despite all the hates and complains
Furthermore, I believe we've been more than fair regarding the account closure process, you have more than 2 weeks to migrate to your new provider or backup your data, which is more than enough. We also offered a free migration to your new provider or an extension of your service if required, and a partial refund if you decided to cancel our service earlier than the due date.
If there is nothing to adds up to the discussion, it's best that we end it right here as the decision was not taken lightly and has been made after several considerations/events.
We wish you best of luck with your business!
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NoHoneyWithoutMoney
Regular Member
- Dec 5, 2011
- 372
- 83
Hi
Is there windows pre installed or can you if not. Is there a review or trial you can do . Please pm also if there are any codes atm .
Is there windows pre installed or can you if not. Is there a review or trial you can do . Please pm also if there are any codes atm .
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