- Jun 21, 2023
- 155
- 70
any discounts?
Permanently Closed Marketplace Sales Thread
- Thread starter feezioxiii
- Start date
- Status
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Hi guys, long time no see (last update here)! We are super thankful for your support over the years! Though we are still very much inactive on every forum or social media, we also have not run any marketing campaigns in the last few years as our team is 100% focused on taking care of current customers and enhancing our service quality over taking more sales in!
We now have an excellent team that is completely in-house (no outsourced from 3rd party) supports your queries almost 24/7 with 10 minutes of responses on average! We are looking to bring that number down to <5 in the upcoming months
Our team is also looking to implement live chat for even better experiences. We also created a full-fledged knowledge base to assist customers: https://howto.hyonix.com/
All our hardware are being migrated to brand-new hardware, with EPYC 7443P and dual 40G uplinks for redundancy, with global network backbone (multiple 100G transit links have been installed), this would set a completely new standard for our service, and of course, all upgrades are done for free of charge Our team has also been able to maintain the same pricing since the very first introduction to BHW (2018-ish), which hopefully proves that our service has been extremely stable with constant upgrades and innovation to keep customers happy!
What we are looking to do in the next few months:
- Expand our services to Sydney and Singapore!
- Still continue our plan on offering Residential servers, hopefully we can get this done soon as we know it's something that alot of people needed! But our tests show the service sometimes not working as intended so we are still doing the quality checking works before releasing.
- Phasing out all old hardwares (ETA to be all completed by end of year - so no more old Intel E5v4 on our infrastructure )
- A new brand that offer Linux OSes.
- Onboard a new marketing head that will revise and keep all our social up-to-date!
- A brand new website with updated offering and flashy graphics
As we are only looking to renumber current customers to new hardware, we did not constantly push for new restocks and our stocks are still extremely limited at this time (especially US) due to the high demands, our team is fully aware of this issue and we are doing everything in our control to restock faster, we are still a bootstrapped company and no outside investments have been received so things are going to be slow (but very safe and firm!).
If anyone felt like they have been mistreated by us, please let me know personally via Skype: feezioxiii or Discord: hien.pham. Even though we have a very extensive quality control process in place, it's not impossible that a few cases were not fully attended to, and I would love to hear feedback from you guys about anything that you are not satisfied with our service, this way we can improve our service even further!
At this moment, we do not offer any free trial, however we do have 7-days money-back guarantee in place for those who wanted to try our service and discount code "BHW" is still available! However, please note that we can only issue refunds if:
- You bought a monthly or quarterly package.
- The service is the first active service of your account.
- You use Credit/Debit Cards and Paypal as payment method, as we do not issue refunds for other payment methods.
This is not a new term but rather a very old one that we've updated back in 2021: https://hyonix.com/tos#33 , please do give our TOS a read before you sign up with our service, our team has made sure to shorten and formatted the keypoints on our TOS page (definitely not a wall of text) to make sure it's very easy to read.
As always, I highly appreciate BHW community for the continued support. Though I will most likely be inactive again so please make sure to ping our support desk for the fastest answer: https://my.hyonix.com/contact.php (or email [email protected]), our team will get in touch within just a few hours (should be a few minutes now!). If you want to reach out to me personally, please ping me on Skype: feezioxiii or Discord: hien.pham
I've quoted a few recent replies below so everyone is aware of the update!
Thank you everyone for taking the time to read my update Hope you have a great day/weekend.
We now have an excellent team that is completely in-house (no outsourced from 3rd party) supports your queries almost 24/7 with 10 minutes of responses on average! We are looking to bring that number down to <5 in the upcoming months
Our team is also looking to implement live chat for even better experiences. We also created a full-fledged knowledge base to assist customers: https://howto.hyonix.com/All our hardware are being migrated to brand-new hardware, with EPYC 7443P and dual 40G uplinks for redundancy, with global network backbone (multiple 100G transit links have been installed), this would set a completely new standard for our service, and of course, all upgrades are done for free of charge
Our team has also been able to maintain the same pricing since the very first introduction to BHW (2018-ish), which hopefully proves that our service has been extremely stable with constant upgrades and innovation to keep customers happy!What we are looking to do in the next few months:
- Expand our services to Sydney and Singapore!
- Still continue our plan on offering Residential servers, hopefully we can get this done soon as we know it's something that alot of people needed! But our tests show the service sometimes not working as intended so we are still doing the quality checking works before releasing.
- Phasing out all old hardwares (ETA to be all completed by end of year - so no more old Intel E5v4 on our infrastructure
)- A new brand that offer Linux OSes.
- Onboard a new marketing head that will revise and keep all our social up-to-date!
- A brand new website with updated offering and flashy graphics
As we are only looking to renumber current customers to new hardware, we did not constantly push for new restocks and our stocks are still extremely limited at this time (especially US) due to the high demands, our team is fully aware of this issue and we are doing everything in our control to restock faster, we are still a bootstrapped company and no outside investments have been received so things are going to be slow (but very safe and firm!).
If anyone felt like they have been mistreated by us, please let me know personally via Skype: feezioxiii or Discord: hien.pham. Even though we have a very extensive quality control process in place, it's not impossible that a few cases were not fully attended to, and I would love to hear feedback from you guys about anything that you are not satisfied with our service, this way we can improve our service even further!
At this moment, we do not offer any free trial, however we do have 7-days money-back guarantee in place for those who wanted to try our service and discount code "BHW" is still available! However, please note that we can only issue refunds if:
- You bought a monthly or quarterly package.
- The service is the first active service of your account.
- You use Credit/Debit Cards and Paypal as payment method, as we do not issue refunds for other payment methods.
This is not a new term but rather a very old one that we've updated back in 2021: https://hyonix.com/tos#33 , please do give our TOS a read before you sign up with our service, our team has made sure to shorten and formatted the keypoints on our TOS page (definitely not a wall of text) to make sure it's very easy to read.
As always, I highly appreciate BHW community for the continued support. Though I will most likely be inactive again so please make sure to ping our support desk for the fastest answer: https://my.hyonix.com/contact.php (or email [email protected]), our team will get in touch within just a few hours (should be a few minutes now!). If you want to reach out to me personally, please ping me on Skype: feezioxiii or Discord: hien.pham
I've quoted a few recent replies below so everyone is aware of the update!
Thank you everyone for taking the time to read my update
Hope you have a great day/weekend.
- Mar 10, 2010
- 42,695
- 107,111
Locked by request of the seller - https://seohelp.freshdesk.com/a/tickets/401369
- Status