Over the last few months I've really gotten sick of Hostgator's support. Keep in mind that I'm one of the biggest proponents of Hostgator, or at least I have been... Some examples... http://www.blackhatworld.com/blackh...pu-usage-according-hostgator.html#post4160539 http://www.blackhatworld.com/blackh...-dedicated-server-soft-layer.html#post4887764 http://www.blackhatworld.com/blackhat-seo/web-hosting/302865-better-than-hostgator.html#post2739376 http://www.blackhatworld.com/blackh...vice/309459-reseller-hosting.html#post2805197 http://www.blackhatworld.com/blackh...timization-hosting-companies.html#post5212980 http://www.blackhatworld.com/blackh...hats-up-lately-my-hg-hosting.html#post2883490 http://www.blackhatworld.com/blackh...reliable-host-accepts-paypal.html#post5402259 I will stop there, but needless to say, I have really liked HG as a hosting company and 99% of the reason why is because their support was so accommodating and easy to work with. They're no longer focused on great support. One of the best ways to provide good support is to allow your customers to contact you however is easiest for them. I have customers who text me, call me, skype, email, and any other way that is convenient to them. Customers are my priority and they used to be Hostgator's priority. Not so much anymore. Forcing people to log into their billing system will stop a lot of the incoming support requests. I won't be able to submit an email from my phone because I never log into my billing account because everything is billed automatically to my CC. This is a big hindrance to me and likely other people as well. It makes it difficult for the customer to tell them about a problem. Here is an email I just got after a server had some Pharma links injected into my WP site. That was from a Senior Security Administrator. This hasn't happened to me in the last 6 months...I know it's happened before, but with a hundred or so WP installs, I expect some sort of random hacking/injecting to happen. They want to block access to my site and charge me a fee? I opened my first account with Hostgator in 2006 and have easily paid them thousands of dollars over the last 8+ years. 8 years is longer than most people have been in IM. Here is what their intro emails used to look like. Unless there is a drastic turnaround by Hostgator I will find a host that appreciates me as a customer and not just a number.