Hey everyone, so I took a job as a social media marketer for a company. We make a lot of money off of product specific forums. I'm not sure why we are being attacked, I have to think it is because we are taking away from other people's market share but things are getting dirty. #1 The competition has hired a firm or is creating new accounts on the forums and trashing us. It's resulting in a lot of concerned customers and some cancelled orders. The claims are false but it is planting seeds of doubt for sure. #2 Now this has bled over to our Facebook. I have searched these Facebook users images and found them traced back to semi-famous people. A few of them I have called their employers listed on Facebook and they aren't real. So my question is two parted. #1 What do you think is the best defense? #2 Do you know of any firms that do this type of work? Thanks as always!