Permanently Closed Marketplace Sales Thread

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dizz
onelifewunlove87
mutatedllama
Thank you very much for the support, I appreciate it a lot.
To everyone:
I've not heard anything yet but am continuing to try and get the access needed myself.
I'm not going anywhere and will update you when something changes
 
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mutatedllama said:
Indeed; and to take something positive from this, it is a lesson learned to have a plan B for when things don't go to plan A!
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A lesson I've certainly learned! I can't believe I've spent the last 6 weeks on 10 sites in one project, devoting so many hours on it, and not bothered to make a backup!
 
Thankfully, I don't have a "money site" with him, but this still messes me up none the less. I have done alot of business with Bart, and he has always shown to be reliable and a good communicator. I'll hang my hat on that for now. I feel bad for you ezlegion, as it doesn't seem as if there is much you can even do. Bart should've have given another trusted party more access.
 
Sure I've had some downtime before with other providers. But never have I experienced a "company" where the main contact/technician is nowhere to be seen in such a long time. I know EW's reputation and that's why I have been patient all this time. But you have to agree it does not look very professional from a customer point of view.

dizz said:
what's the deal guys?? have none of you ever had down time? let's cut this guy a break and just appreciate the fact that hes keeping us up to date on the situation.

Dizz
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Not good, one of my re-directs is down and I am losing a ton of clicks and revenue from this downtime. :zx11pisse

Any ETA on getting things back up and is there going to be any compensation plan for people impacted?
 
I have no ETA MrE,
I'm currently trying to gain the access I need to help resolve this.

I have escalated the matter with the providers and am in the same boat as all of you with regard to sites.

As frustrating as it may be to others I trust Bart - he has helped me on a number of occasions and have no reason to think he's purposefully neglected us.

I will keep updates going and for what it's worth I'm not going anywhere

MrE said:
Not good, one of my re-directs is down and I am losing a ton of clicks and revenue from this downtime. :zx11pisse

Any ETA on getting things back up and is there going to be any compensation plan for people impacted?
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damn man, i moved company sites to this server thinking i won't have any issues and now this problem, shit :(
 
Hi Guys.
Sorry for me being away, first holidays in long time and this happened.

I am truly sorry for all the problems.

Here few information:

Both our servers have been under hackers target, but thanks to few smart decision during my absence all data is safe and secure.

2 servers have been turned down as of now to protect all data on it.
Dutch server is down, hopefully it will be up in few hours as soon, as DC will solve problems with our IPs and Networking (they had to block them to prevent further problems).
French server - as soon as our early warning system noticed some unusual root commands have been executed, it turned down server to prevent any damage.
For your safety we are restoring full backup as we speak. This should be solved really soon.
I will stay around as long as it takes - until this get solved.

Once again - I am sorry for all the trouble caused.
I guarantee you, that I will give full server access to Ben + I will grant more access to our Support team.
 
Dutch server will be up NOW for most of you.
Tomorrow for rest (we had to do some crazy tricks with routing our IPs and shit - its temporary fix until our DC will solve this).

I am working now on French server. Hopefully anytime soon it will be up as well.
 
If your sites are on the dutch server and they're not working you need to contact me on skype or pm.

Obviously there will be a number of you so please be patient
Thanks
 
ezlegion said:
If your sites are on the dutch server and they're not working you need to contact me on skype or pm.

Obviously there will be a number of you so please be patient
Thanks
Click to expand...

My sites are still down as well. I don't know if they are on the dutch server or not though?

I've tried contacting you on skype.
 
Do you have servers in Dallas, Texas, USA? From the information I'm seeing that's where my site was being hosted... Not sure if that's a mixup on my part or what. Still down btw.
 
Hi all,
Current situation is that the Dutch server is back up but the french server is undergoing a backup & restore. I have no eta on this but it will be soon.

If your site is down it's most likely because it's on the french server.

I have to go to bed now, it's 2.30am here and I've had little to no sleep for as long as I can remember as I'm hallucinating now (and no, I don't even drink never mind anything else)

Thank you all for your patience
Ben
:)
 
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