aeLED
BANNED
- Dec 16, 2009
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He have not agains him, but what newss say its very true, about everything.
I will ask for refund...I am tired of this, i worked a lot on this, and now i will need MORE time to get everything setup again!!!
Permanently Closed Marketplace Sales Thread
- Thread starter ExtraWinner
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He have not agains him, but what newss say its very true, about everything.
I will ask for refund...I am tired of this, i worked a lot on this, and now i will need MORE time to get everything setup again!!!
No worries House, I've been in your shoes before and it sucks. That said, I have nothing against the guy and wish him the upmost sucess in his business. I was interested in his services, because staminus is an excellent DC for DDOS protection and was going to need some failover DDOS protection on an upcoming project, so I was considering using his services.
That said, I'm just like anyone else here, and though I would weight in and provide some issues I saw, and perhaps raise some questions that I should be answered. As with anything, as much as you want to trust someone when it comes down to business I want answers to important questions. And some questions that if your thinking you were getting bulletproof hosting that you should be asking as well.
In short, there are growing pains with any operation and obviously these downtime issues have a tremendous effect on the owner. I don't think he intended for anyone to have downtime or staminus to move datacenters. But at the same time, at the end of the day just like you maybe losing money and have questions to answer to someone, he's responsible for answering his own.
I would give him at least another day to get everything sorted out, and whatever data that is inaccessible I'm sure he will do his best to get it restored. And hopefully he can put together some sort of operations plan to prevent further outages. Since, when it comes to DDOS protected hosting, people expect 100% uptime or the closest they can get to it. And 24/7 support for issues when they arise.
That said, I'm just like anyone else here, and though I would weight in and provide some issues I saw, and perhaps raise some questions that I should be answered. As with anything, as much as you want to trust someone when it comes down to business I want answers to important questions. And some questions that if your thinking you were getting bulletproof hosting that you should be asking as well.
In short, there are growing pains with any operation and obviously these downtime issues have a tremendous effect on the owner. I don't think he intended for anyone to have downtime or staminus to move datacenters. But at the same time, at the end of the day just like you maybe losing money and have questions to answer to someone, he's responsible for answering his own.
I would give him at least another day to get everything sorted out, and whatever data that is inaccessible I'm sure he will do his best to get it restored. And hopefully he can put together some sort of operations plan to prevent further outages. Since, when it comes to DDOS protected hosting, people expect 100% uptime or the closest they can get to it. And 24/7 support for issues when they arise.
I agree with the last few posters
you gotta have someone available 24-7 to ensure everything is up
because its just too expensive for your customers when service is down.... either an electronic notification or some human control.
also it would be good to have some email notification when the servers are down or something - so at least I know there's a problem and its being worked on.... and some estimate of resolution.
you gotta have someone available 24-7 to ensure everything is up
because its just too expensive for your customers when service is down.... either an electronic notification or some human control.
also it would be good to have some email notification when the servers are down or something - so at least I know there's a problem and its being worked on.... and some estimate of resolution.
ExtraWinner
Elite Member
- Jun 18, 2010
- 2,336
- 3,478
DEAR ALL,
I understand how you feel in this whole situation - as you can imagine, I am loosing money here as well.
As the name of DC was mentioned in this thread I am not able to say much, but as most of you already figure it out, all this is happening on their end.
The only answer really to explain why they are ruining my and my clients business was - "we can do reinstall". They are very unprofessional as for now.
As you can imagine I have no power to defend myself against all of this, as I am just renting server, I do not own DC.
As of now we need to wait for their move.
On Sunday-Monday I will start volunteer move to new servers located in our partner DC in Netherlands.
All paying customers can be moved there free of cost with free upgrade to VPS for life - including free support. This will be done under new brand that will be announced soon. We will have technician 24/7 on site that will do everything in his power to ensure, that our servers are protected.
More info will be sent on Sunday to all customers regarding this.
If you want to stick to where you are now, we will resolve problem anytime soon. I am pressing on my DC as much as I can.
Please PM me if you need more information.
Kind regards, and thank you for your support -
Extra Winner
I understand how you feel in this whole situation - as you can imagine, I am loosing money here as well.
As the name of DC was mentioned in this thread I am not able to say much, but as most of you already figure it out, all this is happening on their end.
The only answer really to explain why they are ruining my and my clients business was - "we can do reinstall". They are very unprofessional as for now.
As you can imagine I have no power to defend myself against all of this, as I am just renting server, I do not own DC.
As of now we need to wait for their move.
On Sunday-Monday I will start volunteer move to new servers located in our partner DC in Netherlands.
All paying customers can be moved there free of cost with free upgrade to VPS for life - including free support. This will be done under new brand that will be announced soon. We will have technician 24/7 on site that will do everything in his power to ensure, that our servers are protected.
More info will be sent on Sunday to all customers regarding this.
If you want to stick to where you are now, we will resolve problem anytime soon. I am pressing on my DC as much as I can.
Please PM me if you need more information.
Kind regards, and thank you for your support -
Extra Winner
houseaz
Regular Member
- Mar 25, 2010
- 312
- 80
Free VPS upgrade for life eh?
Just glad we're {hopefully|maybe|definitely} back {online|offline}
ExtraWinner
Elite Member
- Jun 18, 2010
- 2,336
- 3,478
Free VPS upgrade for life eh?
Yes, FREE, but only for existing clients (so dont buy hosting to get VPS, as you will fail
)I want to say one more time - sorry for all of this.
I wish I could put blame on myself... There is nothing worst than being helpless...
This was my worst 3 days in long time... Hopefully we all can get good sleep tonight.
Regards,
Extra Winner
ExtraWinner
Elite Member
- Jun 18, 2010
- 2,336
- 3,478
No data was lost and will not be lost.
As of precaution I will create on Sunday one more backup-server that will be independent from existing DC.
All the problems are port related - this have nothing to do with hard drives, or data stored there.
Regards,
Extra Winner
ExtraWinner
Elite Member
- Jun 18, 2010
- 2,336
- 3,478
I will do the move on Sunday/Monday. All interested can PM me so I know how many people want to stay on US server...
Once again we will be outsourcing 24/7 technicians there, so there will be no annoying downtime, plus dark side (excluding Spam) allowed
Once again we will be outsourcing 24/7 technicians there, so there will be no annoying downtime, plus dark side (excluding Spam) allowed
ExtraWinner
Elite Member
- Jun 18, 2010
- 2,336
- 3,478
Thats what I have promised, so it will be done.
As long as it is on my side, it will be accomplished.
As of my DC I just get response from one human being that knows his job, so we are on good path to resolving all of this.
If there will be any downtime again he will personally investigate this to source within few minutes.
But hopefully there will be no reason to do so.
Thanks all for support,
Extra Winner
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