Koddos - power issue?

[ebravomedia]

First time they reply me there was a contract problem between 3rtd party and amx and cutt off the power

Posted by Martin Linco on 02/10/2026 (23:25)Operator
Hello,

Due to contractual issues between the cage owner and Equinix, power to our cage was cut, leaving us stranded with no immediate ability to restore service from that location. This situation is entirely outside our control.

We are doing our best to restore all affected services outside the affected cage as quickly as possible. In parallel, we are preparing to relocate racks to another floor, and if this takes too long, we will migrate some servers to another datacenter where we are also arranging additional space as a contingency.

Best Regards,
Martin

Still a chance they were raided then? Over 1 week with no access to a rack is odd. Which rack is it?

Rack 209 and 210 mine

 

[jeffham12]

Rack 209 and 210 mine

Luckily not mine. Have you got backups? You might have to suspect they're not coming back.

all affected services outside the affected cage

and

We are unable to get access to those racks right now

doesn't sound too good

 

[ebravomedia]

Luckily not mine. Have you got backups? You might have to suspect they're not coming back. and doesn't sound too good

No, all my service are down from 30 th nothing new for me

 

[Rank Hunt]

Hi everyone, our servers (4 servers) are currently down - we were told the reason was a "power issue." Is anyone else here experiencing this?

Brother, Could be worth checking the datacenter’s status page or opening a support ticket. If it’s a genuine power issue, they should be able to confirm the cause and give you an ETA for recovery.

 

[jeffham12]

I wonder if this is why it went down

 

[alexkapor2017]

Guys, have you got your servers back yet?

 

[ebravomedia]

Guys, have you got your servers back yet?

Mine not still down.

 

[neverknowtkt]

Greetings everyone. Are there any updates from Koddos? I also have a dedicated server with Koddos and haven't received any updates from them yet. I was wondering if any of you have gotten any updates from them?

 

[ebravomedia]

Greetings everyone. Are there any updates from Koddos? I also have a dedicated server with Koddos and haven't received any updates from them yet. I was wondering if any of you have gotten any updates from them?

Nothing new, still down all servers.

 

[Kreonik85]

One of the two servers is back online.

 

[Crawlson]

This seems like a raid, some servers getting back online indicates they are looking for something trough the servers, and once they can confirm they are not what they are looking for, they put that back online.
I think such a serious "power issue" would be anounced at Equinix AM4 main website, these data centers must be having 100 ways to route power back to servers. It cannot possibly take weeks for a "power issue".
1-2 months ago Koddos also made some changes on how servers are billed, it could be possible their first payment accounts were seized.

Also, that user here that was asked for their root password to "restore" his server , is serious? Please tell me he didn't send his disk encription password.

Not replying to 99% of tickets also indicate is not them controlling the service anymore.

 

[ahmadalhussein]

All 4 servers down sounds wired. Did they give you an ETA?

 

[neverknowtkt]

StatusGator reports that Equinix is currently experiencing a major outage. There are confirmed issues with Equinix Metal - Asia-Pacific - HK - Hong Kong, Equinix Metal - Asia-Pacific - MB - Mumbai, and Equinix Metal - Global Services - Device Provisioning and 28 other components, but all other components are operational.

 

[the_mago]

StatusGator reports that Equinix is currently experiencing a major outage. There are confirmed issues with Equinix Metal - Asia-Pacific - HK - Hong Kong, Equinix Metal - Asia-Pacific - MB - Mumbai, and Equinix Metal - Global Services - Device Provisioning and 28 other components, but all other components are operational.

Thanks for the update, you're only about THREE WEEKS too late. StatusGator isn't so reliable, it's based on user reports and maybe by other info it can scrape off the internet.

 

[Crawlson]

Any status page or announcement directly from Equinix ? Them not announcing such major issue doesn't sound right. I still think there was a raid of the servers.

After my server was instantly taken offline falsely claiming "phishing report" ... 10 days no reply from them, now just hours after I left a negative review on TrustPilot I got my very first reply from Koddos. Saying it is back online. It is NOT online.

 

[the_mago]

All 4 servers down sounds wired. Did they give you an ETA?

Any status page or announcement directly from Equinix ? Them not announcing such major issue doesn't sound right. I still think there was a raid of the servers.

After my server was instantly taken offline falsely claiming "phishing report" ... 10 days no reply from them, now just hours after I left a negative review on TrustPilot I got my very first reply from Koddos. Saying it is back online. It is NOT online.

I've had 4 of 7 servers restored so far and have been told that all will be restored eventually, but it's taken way too long and the damage is probably not fixable.

 

[Crawlson]

Koddos just replied to my ticket after more than 10 days, saying they activated the server. They did not, it is still offline. They are just making fun of paying customers at this point.

 

[neverknowtkt]

Koddos just replied to my ticket after more than 10 days, saying they activated the server. They did not, it is still offline. They are just making fun of paying customers at this point.

At least some people have had their servers recovered, so it's not like the company is completely shut down or ignoring everyone.

 

[the_mago]

Got one more server back online

 

[neverknowtkt]

Got one more server back online

Which rack? Do you think they are doing them in sequence?