HOSTCAY.COM - OFFSHORE DMCA IGNORED & ADULT HOSTING: Shared Web Hosting, Linux, Windows & Storage VPS Servers, Streaming & Dedicated Ser...
MasterNerd
Newbie
- Dec 7, 2023
- 17
- 8
discount please and I won't face such issues with you guys right? running cpa sweeps. that's it
adriandon0312
Newbie
- May 22, 2025
- 11
- 6
I need to run some CPA sweepstakes sites, so I will be registering some domains. I hope you can ignore DMCA complaints and not delete accounts without any warning.
absolutely 0 support. they do not respond to tickets and chat messages. if you are gonna have issue, i do not recommend because there is no support.
After long wait, Maya is responded and completely ignored the original question I asked and said you are not the only one here.
Now we gotta remind Maya that how about answering my original question which will take another 2 hours for Maya to answer. Support is worst than facebook meta support i swear.
After long wait, Maya is responded and completely ignored the original question I asked and said you are not the only one here.
Now we gotta remind Maya that how about answering my original question which will take another 2 hours for Maya to answer. Support is worst than facebook meta support i swear.
Another support joined chat and told me they had 78k customers and never had an issue, which is a lie for sure. however, and I asked so you got 78k customers, and still have no online support?
after I asked that question, he told me they do not tolerate rudeness and will cancel my account, and disabled the chat option.
So these people cant even handle a simple question, i left review on trustpilot as well. horrible experience.
Let's see if they are gonna actually refund or steal the money.
after I asked that question, he told me they do not tolerate rudeness and will cancel my account, and disabled the chat option.
So these people cant even handle a simple question, i left review on trustpilot as well. horrible experience.
Let's see if they are gonna actually refund or steal the money.
- Jun 10, 2023
- 1,444
- 122
Hello,
You opened a chat with a sales representative who does not have technical knowledge. For this type of issue, you need to open a support ticket.
Your question was about a VPS issue related to CyberPanel, which is not covered by our support. We do not provide support for anything you install on your VPS. This is clearly stated in our service agreement and in your VPS activation email. All services are self managed.
You were very rude to our sales representative and made threats. This kind of behavior can lead to full account closure. We also do not offer refunds for crypto payments due to money laundering regulations, which is also stated in our agreement.
Leaving negative reviews or causing problems for our staff or company reputation can also result in account closure. However, as a goodwill gesture, we will not take action and your VPS will remain active.
We recommend being more respectful in the future and hiring a server administrator if you do not have enough knowledge to manage your VPS.
You are completely lying.
This was exactly how the conversation went.
Maya Said :
A pass ... ingine. some kind of broken sentence, and I asked her what does it mean, her response was
Do not you understand what I am saying ?
So who is rude here? I took a screenshot and sent her and asked what do you even mean ?
Feel free to send a screenshot of the chat as a proof. Post a screen shot of the conversation where you think I was rude that lead to account closure, also justifies disabling the chat on me. Top of that you are also throwing extra bs saying that i made threats, what threats? Just wow.
I do not need your VPS, I need refund. The fact that you are lying again tells me a lot what's gonna happen later on.
You know right you can not just disable the chat, and close a VPS account just because of questions. You told me you had 78k customers and never had an issue, after that I asked so you got 78k customers and have no online support? That was a legit question, I really meant that question, you responded to that by closing the chat support on me and said we do not tolerate rudeness.
It's mind boggling these people are running a huge company like this and they are probably 15-20 years old kids, there is no way these people are over 25. I refuse to believe that.
You disabled the chat on me because you know I was going to post actual proof here.
As far as for the support, I am not the only one complaining, most of the users in this thread are having the same issue.
This was exactly how the conversation went.
Maya Said :
A pass ... ingine. some kind of broken sentence, and I asked her what does it mean, her response was
Do not you understand what I am saying ?
So who is rude here? I took a screenshot and sent her and asked what do you even mean ?
Feel free to send a screenshot of the chat as a proof. Post a screen shot of the conversation where you think I was rude that lead to account closure, also justifies disabling the chat on me. Top of that you are also throwing extra bs saying that i made threats, what threats? Just wow.
I do not need your VPS, I need refund. The fact that you are lying again tells me a lot what's gonna happen later on.
You know right you can not just disable the chat, and close a VPS account just because of questions. You told me you had 78k customers and never had an issue, after that I asked so you got 78k customers and have no online support? That was a legit question, I really meant that question, you responded to that by closing the chat support on me and said we do not tolerate rudeness.
It's mind boggling these people are running a huge company like this and they are probably 15-20 years old kids, there is no way these people are over 25. I refuse to believe that.
You disabled the chat on me because you know I was going to post actual proof here.
As far as for the support, I am not the only one complaining, most of the users in this thread are having the same issue.
Last edited:
- Jun 10, 2023
- 1,444
- 122
I am not going to discuss this further.
Our sales representative asked for your CyberPanel details so she could pass them to an engineer. We were willing to take a look as a goodwill gesture, even though this type of support is not included. Instead, you were rude and said you would leave a review.
You should have opened a support ticket. Sales representatives on live chat do not provide technical support. They handle sales only. We also hire multilingual chat agents from different countries, such as Spanish and Italian speakers, because we have many international clients.
There was no need to be rude
Have a nice day
Attachments
A pass now the message to the inginer.
Top of that message, your customer support said do you not understand what I am saying. Trustpilot review was respond to (do you not understand what i am saying), so post the whole conversation.
Post the whole conversation.
The guy actually posted a proof lol, A pass now the message to the inginer. a pass inginer what is this dude what are you guys even saying?
So, yes, trustpilot review is submitted as well.
So are you gonna refund now or you gonna steal the funds on top of this?
As far as for sales reps on live chat, I clearly asked you why is Maya wasted 2 hours if they only handle sales, she could of told me this at the beginning so i would not have wasted so much time. Which was another legit question you refused to answer.
I do not even mention the false directions I was given by Maya, that is another whole story !!
Top of that message, your customer support said do you not understand what I am saying. Trustpilot review was respond to (do you not understand what i am saying), so post the whole conversation.
Post the whole conversation.
The guy actually posted a proof lol, A pass now the message to the inginer. a pass inginer what is this dude what are you guys even saying?
So, yes, trustpilot review is submitted as well.
So are you gonna refund now or you gonna steal the funds on top of this?
As far as for sales reps on live chat, I clearly asked you why is Maya wasted 2 hours if they only handle sales, she could of told me this at the beginning so i would not have wasted so much time. Which was another legit question you refused to answer.
I do not even mention the false directions I was given by Maya, that is another whole story !!
- Jun 10, 2023
- 1,444
- 122
We don’t provide refunds on cryptocurrency. Server is working as intended. if you have any issues open a ticket and an engineer will attend. Don’t use live chat for such things.
Attachments
Here, After I was told that I create a ticket for refund.
They are talking about money laundering and stuff hahaha.
Plus this guys have no privacy concerns, the guy just casually posted my website.
So far, they lied about refund, doxed my website here, completely ignored customer's privacy. This is who they are.
But I know what to do, enjoy your payment processors to to shut you down in a few days. If you want to play game, lets do it.
They are talking about money laundering and stuff hahaha.
Plus this guys have no privacy concerns, the guy just casually posted my website.
So far, they lied about refund, doxed my website here, completely ignored customer's privacy. This is who they are.
But I know what to do, enjoy your payment processors to to shut you down in a few days. If you want to play game, lets do it.
Attachments
- Jun 10, 2023
- 1,444
- 122
Yes there are EU laws in place. I’m sure you’re aware of how it affects merchants accepting cryptocurrency.
If you need a refund respond to tickets with a pay PayPal/Revolut for a fiat refund.
Nope, I will get my refund in another way from your actual payment processor, no worries. You lost your chance by doxing my website and lying. I know what to do, no worries.