I paid $9 for a one-month subscription to your service. This subscription was active and functional until approximately 1.5 weeks later, when your system migrated without prior notice.
- After migration, my only option to gain access was to reset my password and verify my email...??? What!??
- Once I gained access, I discovered that my account had been downgraded to a free membership plan. Furthermore, my entire history and data have been wiped.
- I did not receive the complimentary 30 days of service promised nor the remainder of the $9 membership I paid for, nor was I granted any courtesy extension to cover the service interruption caused by your migration. This is a failure to deliver the service I purchased. I have bank statements of my $9 purchase membership status on the old site prior to this migration. Even emails that prompted me to click the Magic Link.
I specifically downloaded the "MyCred Fortune Wheel fork" with the understanding that I had nearly three weeks remaining on my subscription to download more plugins. The loss of access is a significant inconvenience.
This situation is unacceptable.
I expect this to be made right immediately. I require either a full refund of my $9 payment or the reinstatement of my paid membership for the 3 week remainder period, along with the additional 30 days promised.
Below are screenshots that i emailed support when i bought membership because Pro Plan wasn't displaying on the dashboard or when i tried to download plugins and kept showing Free Plan-Inactive . I even left reply on this thread about it, but it fixed itself a couple hours later.
Sincerely,
Albert
[email protected]