Permanently Closed Marketplace Sales Thread

[Deleted member 752298]

@Festinger - those json files are for the pages, not the different designs. These aren't from the main source and I suspect is been downloaded from a nulled site. As its exactly the same version on the nulled site. If you are getting this from "main source" where is the 7th December version ? As you have the earlier version. Odd..

@stephen88 -- this our last comment to your problem.

We gave you enough room to solve this issue (by submitting a ticket for a refund) but you keep trashing our sales thread with false accusations.

These aren't from the main source and I suspect is been downloaded from a nulled site.

Don't talk BS.

Please let me know your payment ID - we will refund your order and block your account.

We do not wish to do business with you any longer.

 

[walid mahboubi]

free trial, please

Thanks in advance.

 

[Swandk]

Free review for First register please
Username: swandk

Thank you.

 

[Deleted member 752298]

free trial, please

Thanks in advance.

You can request a free trial here:
https://festingervault.com/free-trial

Free review for First register please
Username: swandk

Thank you.

Your free trial has been activated!

 

[GainTheImpossible]

Please send me a free trial. Thank you!

 

[stephen88]

@stephen88 -- this our last comment to your problem.

We gave you enough room to solve this issue (by submitting a ticket for a refund) but you keep trashing our sales thread with false accusations.



Don't talk BS.

Please let me know your payment ID - we will refund your order and block your account.

We do not wish to do business with you any longer.

Noone is trying to trash your thread. I just want what I paid for.

@stephen88 -- this our last comment to your problem.

We gave you enough room to solve this issue (by submitting a ticket for a refund) but you keep trashing our sales thread with false accusations.



Don't talk BS.

Please let me know your payment ID - we will refund your order and block your account.

We do not wish to do business with you any longer.

Listen, nobody is trying to trash your thread. I wouldn't have paid to upgrade, if I thought it was bad. However, lately there had been more themes and plugins that are not working how they should be. I understand for the money I paid, these problems may come from time to fine and that's fine but lately it has become more frequent. Which is costing me time, which is slowing me down.

I am not looking for a refund. I am just looking to get what I paid for. That's it.

Not sure why you are taking things so personally, this is Business and I am a customer. What am I supposed to say ? Keep my mouth shut and not say anything ?

 

[Deleted member 752298]

Please send me a free trial. Thank you!

What is your username?

 

[trekblackhat]

hi!, i want a free trial, here's my username: imaintainpc, thank you!

 

[Deleted member 752298]

hi!, i want a free trial, here's my username: imaintainpc, thank you!

Your free trial has been activated.

 

[davids355]

@stephen88 this is not the place for a discussion or for requesting support. The seller has offered you a refund which seems fair and admirable of them so I would suggest accepting it; but please do so via their support channels rather than on this thread.

 

[Deleted member 1616405]

Please I want free trial
Username: softwarek94

 

[hello82]

Hello! Can I get a free trial?
username: hello82

 

[Deleted member 752298]

softwarek94

hello82

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[visata]

Free trial please,
username: vstcheck

 

[icanvibe]

Hi, please provide free trial for new user
username: icanvibe

 

[Deleted member 1616405]

I read some of arguments above between @Festinger and @stephen88

Let me show what things should gone:
1. Stephan are correct 100% he is a customer! (Maybe he is loyal one).
2. Festigner are not correct with angry about that. Its just okey to say:
(We are very sorry for what happened. One of our team do it accidentally for testing purposes)
(We will for sure refund you!, plus you will take a 50% discount next purchase!)

That's why I see large theme/other providers always copy and paste Apology sentence in the begging of conversation.
Why they do that? Because a new customer like me and others will afraid to purchase from bad/rude customer support!

Whatever situtation have here! If you need that with a calculations:

Scenario 1: (@Festinger
1. A customer (i.e: stephen88 complain): You have a nulled plugin! (That customer pay you i.e: 100 USD)
2. Vendor (i.e: festigner reply): We do not wish to do business with you any longer. go away bad customer!
3. A new customer, I read that in TrustPilot/other forums review!, In my mind I will feel like :- OMG they banged that customer, Why can't I be like him next time?
4. You lost 100 USD + new customer 50 USD + other new customer 50 USD. (Maybe its very low in your side...)

 

[Deleted member 1616405]

Scenario 2:

You refund customer! and apology!, Now I will pay!, Why? because I think they provide a good customer support!, They will treat me!
You lost 100 USD, You won 100 - 150 USD! (Tie or you Won)

 

[Deleted member 1616405]

Scenario3 (Noobie one)
We are sorry dear, This plugin can't even activated without nulled lines of code. Also this is explicit list of plugin that are 99% nulled and safe. That will finish argument in 0.01 seconds.

 

[Deleted member 752298]

I read some of arguments above between @Festinger and @stephen88

Let me show what things should gone:
1. Stephan are correct 100% he is a customer! (Maybe he is loyal one).
2. Festigner are not correct with angry about that. Its just okey to say:
(We are very sorry for what happened. One of our team do it accidentally for testing purposes)
(We will for sure refund you!, plus you will take a 50% discount next purchase!)

That's why I see large theme/other providers always copy and paste Apology sentence in the begging of conversation.
Why they do that? Because a new customer like me and others will afraid to purchase from bad/rude customer support!

Whatever situtation have here! If you need that with a calculations:

Scenario 1: (@Festinger
1. A customer (i.e: stephen88 complain): You have a nulled plugin! (That customer pay you i.e: 100 USD)
2. Vendor (i.e: festigner reply): We do not wish to do business with you any longer. go away bad customer!
3. A new customer, I read that in TrustPilot/other forums review!, In my mind I will feel like :- OMG they banged that customer, Why can't I be like him next time?
4. You lost 100 USD + new customer 50 USD + other new customer 50 USD. (Maybe its very low in your side...)

Scenario 4:

The customer gets mad if they can get only one free download, just as the other customers.

But thanks a lot for your review here!

Hi, please provide free trial for new user
username: icanvibe

Your free trial has been activated! =)

 

[Deleted member 1616405]

@Festinger
A list of words never say to customer:

1. Mad customer, rude, bad customer, find other vendors.
2. Customer don't pay.
3. Don't argument with customers.
4. Its better to always make their needs. specially bad ones from your side. They have strong ability to increase new customers.
5. You are wrong customer. Its not our wrong. (He is a customer).
6. Calm down customer. Don't say bad words. (When they treated without provoking they will for sure calm down).
7. Stop provoking customers. (You do above in previous reply)

From above, I never mad for a trial. Because I was asking for purchase. And your services good. but looks you need to advance your customer support skills.
A 100% success when you increase customer-support skills. Money is good but not more successful than support.

Your previous comment applied the point (6).

Again am not here to do any arguments. Your project are great, But please increase your support ability or hire any high-level support stuff.
Thank you,