Good points. Support is non existent. Why? Well, the owner is freaking loaded and I'm guessing he is too busy macking broads (automatically) with his cash. I mean, if you were that loaded, and lived in Russia, what would YOU do? Hmm... help a bunch of newbs to post on forums or do a young big breasted russian model? Sure, at first there was support when it wasn't so successful, hell, back in the old days you could even request a captcha type that Xrumer didn't support and they would program it for you. Nowadays you have no chance. There is definitely 'favoritism' (to put it lightly) in favor of russians over westerners. I actually read a russian forum on which Botmaster offered a total of $30,000 prizes to people who wrote the best Xrumer articles. None of the articles were really that helpful to my purposes but they didn't suck. The top prize was $3,000. Also the problem of support is that Botmaster can't really hire anyone to offer proper support as that means he has to disclose a lot of workings of the program to others.
Xrumer has a lot of weaknesses, that's true. I think maybe the program should slow down and get a bit more accuracy and customization ability rather than just ripping through lists, constant bugs and false reporting all the time. I'm not claiming to be a master in Xrumer but I can hold my own, I know what works and what doesn't. And when I point out a blatant error to xrumer support they just deny it and say there is no error. When you already have millions who cares about releasing the latest version or helping people. I think Sweetfunny COULD eventually beat Xrumer but it would require a stellar effort. Tirelessly going through thousands of forums and noting the unique protections they have and supporting them without need for customization. Offering proper support. Even if that means hiring others for it. Getting better success rates on raw scrapes.
Nonetheless I thank Xrumer team for giving a small guy a chance to achieve something. Its reputation as a dark, cockroach infested viagra pr0n spammer from russian dungeons is not entirely true. Personally, I just use it to perform tasks that it would be impossible to do manually. I use it in a completely white hat way. For example, look at how effective Scrapebox comment spam is nowadays. With a lower price tag, profile links will go that way too if / when Scrapeboard comes out with OCR. At least the higher price tag of Xrumer kept a lot of idiots out. (But no means all).
One piece of advice I would give on Xrumer is that most "gurus" are freaking snake oil salesmen. As stated quite rightly above, these idiots charge lawyers fees to naive newbies and it really should be stopped. The reason why the russians are so much better is because they actually share with eachother.