>>"No offence here, but you do realise that some software is licensed to only one PC after buying?"
Yes I understand SB is licensed to one computer. I also understand practically every other IM software allows two installations (MS, MNF, Ksoft, NicheDogs, SENuke, TBS, AMR, etc) per license so software creators don't need to be bothered with customers that use desktops and laptops.
>>And some will charge a fee to transfer it?
I only know of one software company that charges to transfer a license and it's clearly stated before you purchase it. This doesn't apply to SB.
>>Also, not sure it you know but there is a one transfer per month limit.
That rule wasn't in place when I bought either of my licenses. Also it doesn't say they won't transfer it says they can charge. I should be grandfathered from the rule. I don't think requesting a 4th transfer in 9 months is abusive. However this transfer was in less than 30 days (25 days) because my laptop screen failed.
>>You might be over and thus it won't transfer. In fact, I am almost certain this is the case as my license transfer always worked until I tried too many times in one month. Then I bought another copy of SB.
You are probably one of the customers that forced SB to create the transfer rule. I owned SB for less than a month before realizing I should buy a second license because I thought it disrespectful to ask SB to keep transferring a license for my convenience. There was no transfer rule in place when I bought my second license.
>>No offence, like I said, I just thought you were being a little unfair.
None taken but I think if you walked in my shoes and was ignored for 4 days you might not be so quick to criticize. If they wanted money for the transfer then say so - I might not agree that my 4th request in 9 months is abusive or I should have to pay but I understand rules are rules even if they were created after I purchased.
The silence was deafening from SB and the more I heard it the angrier I got. No paying customer should be ignored for 4 days and honestly not even for one unless you're advertised as closed during that day. Ignoring a customer with 2 licenses for 4 days that just needed one license transferred is terribly unfair. If they wanted money for the transfer then advertise the fee and demand it but don't frickin ignore the customer - EVER. My confidence was shaken in SB to say the least.