UPDATE: After suffering a lot of insults because I am a Newbie as state right beside my name and struggling to get it going, I somehow misused the account and was locked out. By misuse I mean I linked it to my pages where I can not run ads. I asked for a replacement and after waiting two weeks and getting a new cc, it appears the account is now active but the cc attached to it was reported missing so I could get a new one. Vendor refuses to help me add a new payment method in a way that won't get the account disabled. So I am out $550. I admit I am a newbie to FB marketing and made the mistake of using the banned pages, but really, these people have been insulting and now will not reply or refund. So I can not recommend them unless you are very experienced and know what they know.
What The Fu....?
As I told you, I will reply on this post, and still "FIX" your account, and no I do not want you to remove this post from here, neither thread me "if you dont fix it, i wont remove it, and if you do i will remove it"
Lets start by this:
You came to me, I immediatly understood you do not have any clue about facebook, and told you, like I tell a lot others "please do not spend your money, it will go to waste" , you kept insisting over a few days, until I told you ok .
From that moment I had to explain you how to install teamviewer, how to install winzip, how to download virtualbox , how to enter your account, how to and how to and how to, and because you are an older person, I have a lot of respect and I helped you out on VOICE step by step , feeling like internet support . But still I kept helping and supporting, even though we never sell to people who do not know how to run on facebook, but i did not want you to feel like your'e "worth less" so I did it .
a day or two later, you tell me it got banned, as you added a flagged fan page to it ?! which was banned already 3 times (and banned 3 different users) .
I told you, whatever you do, DO NOT add anything linked or banned to this user , but you still did .
I told you because we offer replace or refund guarantee, I would do this for you, but it might take some time . as honestly you do not desreve one, but I respect you .Today just before wanting to replace your user, I find out its perfectly fine .
Today, I went to take a hair cut (I am human you know ..) and I come back and see 4 Messages in 3 mins delay and responded to you . now I will post that part of the chat, feel free to post it all . WITH THAT BEING SAID, I WILL fix it for you, but THIS IS EXACTLY THE REASON why we DO NOT sell to Newbies . I told you from the beginning, use a normal profile, and learn before you just spend your money .
Nevertheless that it took for you one and a half week to provide a new credit card, and you blame me for delaying ?
Hello Dee,
[4:33:14 PM] Facebook Solutions: I have checked your accounts
[4:33:17 PM] Facebook Solutions: and it is perfectly fine .
[4:33:21 PM] Facebook Solutions: We will not be replacing any more .
[4:33:28 PM] Facebook Solutions: And I have no idea, why you said its not working,
[4:33:31 PM] Facebook Solutions: you are at 50 threshold
[4:43:01 PM] Facebook Solutions: and you're running perfectly fine, except you haven't payed your debt over there .
[7:06:04 PM] Dee Hudson: Did you get my info?
[7:06:40 PM] Dee Hudson: What do you mean?
[7:07:24 PM] Dee Hudson: That card was disabled because I couldn?t get in and so I sent you the new cc
[7:22:32 PM] Dee Hudson: look, i am in but that card is disabled. How do I add the new one? Under my name?
[7:26:56 PM] Dee Hudson: Are you going to help me add the new card or not?
[7:27:19 PM] Dee Hudson: cause if I screw it up the account is worthless, right?
[7:29:17 PM] Dee Hudson: OK headed over to the forum to let people know how helpful you have been
[8:04:39 PM] Facebook Solutions: excuse me ?
[8:04:42 PM] Facebook Solutions: I took a haircut ..
[8:04:43 PM] Facebook Solutions: but ok
[8:04:45 PM] Facebook Solutions: thanks
[8:05:06 PM] Dee Hudson: will you tell me how to add the card?
[8:05:13 PM] Facebook Solutions: I will add it for you
[8:05:16 PM] Facebook Solutions: but thanks for the forum
[8:05:24 PM] Dee Hudson: I will update the post
[8:05:31 PM] Facebook Solutions: nah dont
[8:05:53 PM] Dee Hudson: I am sorry I am a newbie.
[8:07:06 PM] Facebook Solutions: I never insulted you
[8:07:09 PM] Facebook Solutions: and always helped you
[8:07:11 PM] Facebook Solutions: even on voice call
[8:07:14 PM] Facebook Solutions: are you kidding me ?
[8:07:18 PM] Facebook Solutions: have fun with your post .
[8:07:25 PM] Facebook Solutions: I will be helping you, but please do not change this post
[8:07:30 PM] Facebook Solutions: just have it as ti is
[8:07:32 PM] Facebook Solutions: thanks for that .
[8:07:35 PM] Facebook Solutions: im not helping you for the sake of rep
[8:07:41 PM] Facebook Solutions: just because I am who I am
[8:09:23 PM] Dee Hudson: Well thanks. Telling me that 95% of the world knew about the unzip program was a little insulting. I worked in IT probably before you were born. So yeah today?s world is baffling to me
[8:10:33 PM] Facebook Solutions: look, I did not intend to insult you, and probally it was my cousin who spoke to you. but still, the ZIP program is a basic program, which if you want to have success in facebook marketing, you have to know the very basics ..
[8:10:43 PM] Facebook Solutions: this is the reason I told you from the beginning, it might be better I do not sell you
[8:10:45 PM] Facebook Solutions: but you insisted .
[8:10:54 PM] Facebook Solutions: I have denied your request of purchasing, several times .
[8:11:00 PM] Facebook Solutions: I told you it will be a waste of money for you .
[8:11:08 PM] Facebook Solutions: and still, I helped you
[8:11:11 PM] Facebook Solutions: and gave you support
[8:11:12 PM] Facebook Solutions: over voice
[8:11:13 PM] Facebook Solutions: over chat
[8:11:15 PM] Facebook Solutions: over a week
[8:12:01 PM] Dee Hudson: yes you did warn me, but I am learning. If I asked you to write some COBOL code you might have trouble.
[8:12:22 PM] Facebook Solutions: that's true
[8:12:23 PM] Dee Hudson: Can we just fix the cc? You are right that you warned me
[8:12:26 PM] Facebook Solutions: thats why I wouldn't get in to this
[8:12:29 PM] Facebook Solutions: I will fix it tonight
[8:12:32 PM] Facebook Solutions: I have a lot of orders atm
[8:12:37 PM] Facebook Solutions: and from what I saw, it is working fine .
[8:12:40 PM] Facebook Solutions: btw
[8:13:36 PM] Dee Hudson: it was not at one point when I tried to make her my ad manager. It stopped working then but yes today I got back in.
[8:14:05 PM] Dee Hudson: if you fix my cc, I will say I was mistaken and all is fine cause that is the type of person I am
[8:14:18 PM] Facebook Solutions: I do not need you to say any more .
[8:14:21 PM] Facebook Solutions: i will fix it tonight
[8:14:31 PM] Dee Hudson: Thank you for your help
[8:17:52 PM] Facebook Solutions: just for you to know, i am going to post our chat
[8:17:55 PM] Facebook Solutions: and people can decid e?
[8:17:58 PM] Facebook Solutions: i will fix it anyway for u
[8:18:00 PM] Facebook Solutions: just wondering
[8:18:56 PM] Dee Hudson: oh yeah and one last thing. The keyboard issue could not be set to English bedause I am on a Mac and the VM is Windows and the toggle keys don?t exist on a Mac so I bought a bluetooth keyboard that does both Windows and Mac and is in English so I don?t have to try to find the English keys.
[8:20:52 PM] Facebook Solutions: good for you then
[8:21:24 PM] Dee Hudson: thanks. just to show you I do try to solve problems.
So I will have to thank you, because this is the exact reason we NEVER sell to newbies, and we have a minimum order (a newbie, cant buy that minimum order)