Permanently Closed Marketplace Sales Thread

[beaglejuice]

Please pm discount code. Thanks.

 

[clearjive]

Can u go thro' this ticket [#VU2-VTD-5DQU], did not get a good response.
My theme does not display the modal box, just trying another modal box from a plugin, will this work?, will it have any impact on the Jack plugin performance...like cookie issue or make the user like to jack twice.
I have mentioned the theme also.

 

[shezboy]

Can u go thro' this ticket [#***-***-***], did not get a good response.
My theme does not display the modal box, just trying another modal box from a plugin, will this work?, will it have any impact on the Jack plugin performance...like cookie issue or make the user like to jack twice.
I have mentioned the theme also.

Hi, it is advisable to remove the ticket ID from your post as that is sensitive information. I have blanked it out in your quoted post in this reply. As the support team member said, you can't use the modal box of another plugin so that modal box works with the one from our plugin. Also I see that you have another plugin that creates a pop-up on your site which could be conflicting with the Like Jacker.

We're unable to provide support via this thread which is why we have a support desk with a team of guys who know this plugin inside out. They really are expert in all of the plugins we make and are best placed to deal with your ticket. You can of course PM me about the details of your ticket but from what I have seen of the ticket so far they are dealing with it fine.

What I can't get in to on this thread are the in's and out's of your specific support issue.

Thanks,

Shez

***New Release of 50% Discount Codes - Only 15 Available***
​

We have just released a fresh batch of 50% discount codes but these are for BHW members only. Post a reply to let me know that you want one of the codes and I'll PM you with one.
​

The discount code saves you 50% off the prices shown below
​

You can access the user guide for the Like Jacker at http://likejackninja.com/FB-Like-Jacker-User-Guide.pdf and we insist the guide is read before using the plugin.

There is also a user PDF guide at http://likejackninja.com/FB_Like_Jacking_Ninja_Best_Practice_Guide.pdf that recommends settings for the Like Jacker based on different circumstances.

If you have ANY problems setting up and using the Like Jacker, or have any questions, our dedicated support team are on hand to help you. Submit a ticket at http://webuildtools.com/helpdesk/

 

[ByIDz]

Hi, it is advisable to remove the ticket ID from your post as that is sensitive information. I have blanked it out in your quoted post in this reply. As the support team member said, you can't use the modal box of another plugin so that modal box works with the one from our plugin. Also I see that you have another plugin that creates a pop-up on your site which could be conflicting with the Like Jacker.

We're unable to provide support via this thread which is why we have a support desk with a team of guys who know this plugin inside out. They really are expert in all of the plugins we make and are best placed to deal with your ticket. You can of course PM me about the details of your ticket but from what I have seen of the ticket so far they are dealing with it fine.

What I can't get in to on this thread are the in's and out's of your specific support issue.

Thanks,

Shez

***New Release of 50% Discount Codes - Only 15 Available***
​

We have just released a fresh batch of 50% discount codes but these are for BHW members only. Post a reply to let me know that you want one of the codes and I'll PM you with one.
​

The discount code saves you 50% off the prices shown below
​

You can access the user guide for the Like Jacker at http://likejackninja.com/FB-Like-Jacker-User-Guide.pdf and we insist the guide is read before using the plugin.

There is also a user PDF guide at http://likejackninja.com/FB_Like_Jacking_Ninja_Best_Practice_Guide.pdf that recommends settings for the Like Jacker based on different circumstances.

If you have ANY problems setting up and using the Like Jacker, or have any questions, our dedicated support team are on hand to help you. Submit a ticket at http://webuildtools.com/helpdesk/

I would love to get a discount code !

 

[clearjive]

Hi, it is advisable to remove the ticket ID from your post as that is sensitive information. I have blanked it out in your quoted post in this reply. As the support team member said, you can't use the modal box of another plugin so that modal box works with the one from our plugin. Also I see that you have another plugin that creates a pop-up on your site which could be conflicting with the Like Jacker.

We're unable to provide support via this thread which is why we have a support desk with a team of guys who know this plugin inside out. They really are expert in all of the plugins we make and are best placed to deal with your ticket. You can of course PM me about the details of your ticket but from what I have seen of the ticket so far they are dealing with it fine.

What I can't get in to on this thread are the in's and out's of your specific support issue.

Thanks,

Shez

***New Release of 50% Discount Codes - Only 15 Available***
​

We have just released a fresh batch of 50% discount codes but these are for BHW members only. Post a reply to let me know that you want one of the codes and I'll PM you with one.
​

The discount code saves you 50% off the prices shown below
​

You can access the user guide for the Like Jacker at http://likejackninja.com/FB-Like-Jacker-User-Guide.pdf and we insist the guide is read before using the plugin.

There is also a user PDF guide at http://likejackninja.com/FB_Like_Jacking_Ninja_Best_Practice_Guide.pdf that recommends settings for the Like Jacker based on different circumstances.

If you have ANY problems setting up and using the Like Jacker, or have any questions, our dedicated support team are on hand to help you. Submit a ticket at http://webuildtools.com/helpdesk/

Hi, this is the one line of support for my queries...

"The plugin works only with its own modal box you cant really add a different one or switch it.
Thanks."

No more info on how to overcome this or any guide to rectify this...nothing.

BTW, first i tried contacting the support, then of course i need to ask u regarding this here.

 

[shezboy]

Hi, this is the one line of support for my queries...

"The plugin works only with its own modal box you cant really add a different one or switch it.
Thanks."

No more info on how to overcome this or any guide to rectify this...nothing.

BTW, first i tried contacting the support, then of course i need to ask u regarding this here.

Support is kept to the support desk rather than fragmented with parts there and parts here which I can't actually respond to here. I did say in my last reply to you on this thread that you can PM me about this rather than posting on the thread where I can't reply to it properly.

Your ticket was replied to and they are awaiting for a reply from you. It would be helpful if you can converse with support at the support desk rather than bits there and bits here. I also monitor the support desk so please feel free to ask the support team to make me aware of the ticket and I can reply to it.

What we can't do is manage support issues on this thread which has been stated numerous times throughout the thread.

Thanks, Shez

 

[clearjive]

Support is kept to the support desk rather than fragmented with parts there and parts here which I can't actually respond to here. I did say in my last reply to you on this thread that you can PM me about this rather than posting on the thread where I can't reply to it properly.

Your ticket was replied to and they are awaiting for a reply from you. It would be helpful if you can converse with support at the support desk rather than bits there and bits here. I also monitor the support desk so please feel free to ask the support team to make me aware of the ticket and I can reply to it.

What we can't do is manage support issues on this thread which has been stated numerous times throughout the thread.

Thanks, Shez

I am not playing bits and bytes here and there, did u read your support reply, that one line shows or depicts nothing can be done thereafter, thought could get an idea here regarding this, instead of writing this bits and bytes reply, u could have sent a message to me regarding the issue...would appreciate if u process a refund or ways to tackle this issue.

 

[shezboy]

I am not playing bits and bytes here and there, did u read your support reply, that one line shows or depicts nothing can be done thereafter, thought could get an idea here regarding this, instead of writing this bits and bytes reply, u could have sent a message to me regarding the issue...would appreciate if u process a refund or ways to tackle this issue.

Ok, in my first reply to you on here I did say, after explaining that we can't provide support on this thread, that you can PM me about the issue but then you posted a reply to the thread about the same issue. I again pretty much repeated what I said the first time. The reason I need to reply to your post on the thread rather than reply with a PM is that it then, to anyone else reading this thread, it looks like I have ignored your posts. They won't know I have replied to you via PM.

But there isn't any need to discuss this via PM as it can all be discussed in one place at the support desk. I explained that you can ask the support team to make me aware of your ticket and to chime in on it. That way it keeps everything in one place rather than fragmenting it between the support desk, this thread and PM's.

I'll reply to your support ticket.

Shez

 

[clearjive]

Cool...This line "but from what I have seen of the ticket so far they are dealing with it fine" made me to post a reply again...as i already told , first i brought the concern to your support desk, after receiving a response like that, i posted this issue here to bring to your notice "not sure whether u might be the one or not, who replied the support ticket".
A simple message like "Sent u a PM" would have avoided these debate here, no one reading this thread would think the seller is irresponsible.
Will look forward for the support ticket email.

 

[Haspel]

Cool...This line "but from what I have seen of the ticket so far they are dealing with it fine" made me to post a reply again...as i already told , first i brought the concern to your support desk, after receiving a response like that, i posted this issue here to bring to your notice "not sure whether u might be the one or not, who replied the support ticket".
A simple message like "Sent u a PM" would have avoided these debate here, no one reading this thread would think the seller is irresponsible.
Will look forward for the support ticket email.

You asked a simple question and the question has been answered in support... if you cant get the plugin to fire please contact support and they will solve it for you SIMPLE AS THAT....

 

[starshomejobs]

please send 50% off coupon thanks

 

[clearjive]

You asked a simple question and the question has been answered in support... if you cant get the plugin to fire please contact support and they will solve it for you SIMPLE AS THAT....

Is it a SIMPLE question to say that the purchased plugin doesn't work, believe these guys try to defend when there is an issue that cannot be not handled by the support effectively...
I will advise fellow members to ask them for a SIMPLE trial for atleast one domain u use, otherwise u will be in trouble if the plugin is not compatible with other plugins or theme.
They ask me for my login credentials for wordpress as a final bullet, it's a known shit that they will ask to shift to a basic theme with no additional plugins and say plugin works.
Really disappointed even after my long reply to their support, i received again a same one line message which is a copy and paste.

 

[shezboy]

please send 50% off coupon thanks

50% discount code sent - Thanks, Shez

Is it a SIMPLE question to say that the purchased plugin doesn't work, believe these guys try to defend when there is an issue that cannot be not handled by the support effectively...
I will advise fellow members to ask them for a SIMPLE trial for atleast one domain u use, otherwise u will be in trouble if the plugin is not compatible with other plugins or theme.
They ask me for my login credentials for wordpress as a final bullet, it's a known shit that they will ask to shift to a basic theme with no additional plugins and say plugin works.
Really disappointed even after my long reply to their support, i received again a same one line message which is a copy and paste.

Hi, I have replied to your support ticket myself and explained the situation regarding support and at the moment you are trying to second guess supports response. Yes, support asked if they would be able to have temp access to your WP install where you have the plugin installed so they can quickly run a couple of tests and checks. They know this plugin inside out and have worked with the plugin for a couple of years.

Your suggestion that support can ask you a set of questions to identify the issue is quite a long way round of solving the issue as it turns in to a guessing game of trying to ask the right questions that are relevant to your WP install. There are too many parts to the equation to start trying to guess what could be wrong and then asking you to try one thing after another. It's a little bit like taking your car to the garage and asking the mechanic to tell you how to fix a fault without letting the mechanic see the car.

But I totally respect your privacy when it comes to accessing your WP install.

I have asked for some screenshots of your WP install and settings as that will give us a starting point on what best to advise you regarding the modal box not appearing. At this point however we still don't even know the URL of the site where you're experiencing this issue.

We don't offer a free trial of the plugin. We never have done and we never will do because it's not something which is needed. It's not often that the plugin experiences an issue but when it does support have been able to identify that issue and resolve it with the cooperation of the customer.

Thanks,

Shez

 

[clearjive]

Hi Michael, i have replied to the support ticket along with the requested screenshots and plugins info.

Let me clear, why i asked series of questions, since this plugin has been around, u might have encountered such issues ( like specific plugins or themes issues ) and possibly provide a solution, even i mentioned the theme which am i using.
I am not here to create any offence on your plugin sale, since i am using same kinda theme for most of my websites, difficult in using the plugin on more domains, that degrades the purpose of plugin's use.
Your support person just copied your previous response and pasted again, that's why i replied here again. if i have received a reply like this from the support there would not have needed for my reply here.
As a buyer i have posted my concern for fellow members to have a try on the plugin before buying, because i am facing this issue right now, also i did not force any one to do so.

 

[shezboy]

Thanks for your reply here ClearJive. I see the ticket has been updated by support with some further advice. It seems that when the support guy visited your sites where you have the plugin installed the Modal Box appeared for him on each site as expected.

As we have not advised you to change anything on your site or make any adjustments to the plugins settings it would appear that the plugin was working correctly from the start. The support guy has given some advice in a reply to your ticket on what could have caused you not to see the modal box when you visited the sites yourself.

But from what I can see there wasn't a problem with the plugin and the modal box was appearing as expected all along.

Thanks,

Shez

 

[clearjive]

Thanks for your support too, but unfortunately those were third party modal box plugins, just trying to check whether that could make it out...
Right now i disabled them, i updated this on ticket also, please have a look.

 

[shezboy]

After checking the sites again, now that you have disabled the other plugins that were causing pop-ups I see the the pop-up from the Like Jacker appearing on both sites when I visit them while logged in to a FB account. I have updated your ticket with the links to the screenshots that I have taken of the pop-ups appearing.

 

[James2]

@ clearlive.

With all due respect mate, I've never had a problem with support from these guys and I have used every plugin they have made.

Not only do the plugins work like a charm, but if used correctly (and they are easy to use if you follow the instructions correctly), they can make you money. I've built multiple, targeted pages with the Like Jacker and have banked a living from these pages.

I'm really not exaggerating when I say that the Like Jacking plugin is the best money making plugin I have ever used.

If you are having problems and want me to help you on Skype, please feel free to inbox me for my Skype ID.

Best,

James

 

[clearjive]

@James2, thanks for your reply mate, if Michael handled the ticket in the beginning (also cannot expect that), there won't be a misconception here, i never said this plugin won't make money or never works, the initial support reply was a concern to me.
Also i appreciate Michael's patience and support regarding this issue, thanks Michael.

 

[James2]

No problem mate. I think there must of been a misunderstanding somewhere. Like I said, these guys have always been on the ball with me.

Hit me up if I can help.