*UPDATE*I'm pleased to say EW sorted out my account and resolved the issue. The management behind this service have integrity and will do the right thing by their customers.*REVIEW*I paid $175 for a review copy for BH3 so here is my unbiased report. Having been a previous satisfied BH2 customer that I discontinued after Penguin due to my feeling that the lack of anchor diversity was damaging my site. I was rather excited to start BH3 and repeat some of the early successes I had with BH2 pre Penguin/Panda. To my disappointment I was faced with the old user console with reports that were organised in a most user unfriendly and confusing way. The process of managing keywords with the new system was meant to be outlined in a thread here but was never adequately explained when keywords were to be changed or any alternative alert system in place. So far I have received one emailed report which contained some wiki links and a few edu profiles. I am now being sent invoices from billing to renew my subscription for a service that has failed to meet every reasonable expectation. I understand that those behind the service have had personal issues preventing them from delivering what was promised. The appropriate response in this case is to refund the subscriptions of those affected or at the very least credit the accounts and provide a decent service when they have got their act together. My userid is 367 and I will report back regarding any efforts to rectify this unfortunate situation.
I'd be interested in knowing the situation with the tickets and all - have they been solved?
Can I order the service now and be assured that there will be no delays?
I like to keep things private & my correspondence to date has been via support ticket & BHW pm....however I'm now completely frustrated; hence this post.
Please sort it out![]()
Where are you guys??
We do are closed for new orders actually.
We are here but all support, all issues and anything else is being handled by PMs and Skype by me.
So if anyone have any issues - please contact me.
Also - we are closed for new orders - period.
Thanks,
EW
EW, im with you since first release of BHW, i was on first "wave" of users.. i love the services, but im TOTALY LOST now.. trying to contact you at Skype, private message. Please respond me.. Im Paying 500 bucks a month to ya![]()
Hey EW, I've also sent you PM and Skype messages and haven't heard from you. What's going on?
tried to keep this in PM but still getting no responses or resolutions, @bart, i still havent heard back from u (again) and feeling quite frustrated now as i am missing paid for services for months and have been promised since april this would be fixed, but continued to get worse. i am sick of waiting, getting no responses and no service for what was paid for. either provide the services paid for or refund me for the months that i did not receive anything.
I'm very disappointment with recent service over past 2 months; several support posts, BHW pms and numerous promises to deliver 3 x weeks non-delivered packages....yet I am still owed work
Having been a continuous customer for 10 months, on 2 occasions I was not charged my monthly fee & immediately contacted support to make the payment; I feel I am a loyal & honest client, yet I feel extremely let down recently.
I like to keep things private & my correspondence to date has been via support ticket & BHW pm....however I'm now completely frustrated; hence this post.
Please sort it out![]()