Permanently Closed Marketplace Sales Thread

[YesYouCan]

I am having a bad experience with this pos-penguin era.

Now only 1 week is not enough to rank low competition keywords. bah...

 

[TashCorp]

Just ordered for one month old website. Please confirm its received, please let me know when the campaign will start because where I am its currently already monday, hope I don't have to wait till next week :S

Week 1-2 - Difficult Competition Keywords
Keyword #1: Not In Top 100
Keyword #2: Not In Top 100

Looking forward to the results

 

[g33k0f9x]

I've not gotten a report in almost a month (the entire span of my current subscription), I have a ticket opened, #2166

 

[crashraider]

Hello, I'm pretty disappointed with the technical support of this service. I have two tickets open that still need to be answered: #2221 and #2244. I do not want to write a review in this thread until they are answered, so I hope your answer. Thanks

 

[ExtraWinner]

I've not gotten a report in almost a month (the entire span of my current subscription), I have a ticket opened, #2166

Hello, I'm pretty disappointed with the technical support of this service. I have two tickets open that still need to be answered: #2221 and #2244. I do not want to write a review in this thread until they are answered, so I hope your answer. Thanks

Hey - I am sorry for any delays but Bulldogzg (our Project/Support manager and my business partner that handles BH3) had to step out for some time due to serious personal reason - if She wont be able to get back within 24 hours - I will take over all support and managing work.
I will try to get all support tickets answered within those 24 hours too.

EW

 

[ExtraWinner]

I am having a bad experience with this pos-penguin era.

Now only 1 week is not enough to rank low competition keywords. bah...

Yeah, it sucks!

Now we need full 2 weeks to make the difference - Google is just playing with us.

 

[YesYouCan]

Now i understand why the service have 2 urls for each week

But can i add the same URL and same keywords to make the same results has 2 weeks or should i have 2 diferent url's each one for 2 weeks?

 

[gold digz007]

I've not gotten a report in almost a month (the entire span of my current subscription), I have a ticket opened, #2166

Hello, I'm pretty disappointed with the technical support of this service. I have two tickets open that still need to be answered: #2221 and #2244. I do not want to write a review in this thread until they are answered, so I hope your answer. Thanks

This right here is exactly why I avoided some other services which I initially was very interested in until I saw posts like this (a turn-off factor). So I decided to try this one instead, and then I see this here too where clients are left in the dark....right after I brought another package. So now I wait for my ticket to be answered also, and have no idea if upgrade & site information is acknowledged.

Hey - I am sorry for any delays but Bulldogzg (our Project/Support manager and my business partner that handles BH3) had to step out for some time due to serious personal reason - if She wont be able to get back within 24 hours - I will take over all support and managing work.
I will try to get all support tickets answered within those 24 hours too.

EW

Seriously Extrawinner, you do realized that clients in your other services are still waiting for tickets to be answered. Like my over 1 week old ticket from SEO Background. I have no clue what is happening there. I think you should start there first, also did not realize that this was your service also.

 

[artizhay]

Time for my one week update. Something that needs to be said is that the communication could be better. Sure, I have access to their ClientExec platform to manage my account, but its purpose so far is to tell me how much money I owe rather than communicate about the actual services being performed.

I have received no formal communication that the work has been started, nor do I know when these 2 week intervals begin and end. That being said, I ordered on May 27 and bulldogzg posted on May 28 stating that everyone's work has been started. This is informal communication, however, and a more reliable and consistent method needs to be implemented.

Under the assumption that my work has started, here are my one-week stats:

Here are the prior stats:

 

[ExtraWinner]

Now i understand why the service have 2 urls for each week

But can i add the same URL and same keywords to make the same results has 2 weeks or should i have 2 diferent url's each one for 2 weeks?

You can use 2 same urls so you will have the work delivered to same site constantly - thats not a problem

This right here is exactly why I avoided some other services which I initially was very interested in until I saw posts like this (a turn-off factor). So I decided to try this one instead, and then I see this here too where clients are left in the dark....right after I brought another package. So now I wait for my ticket to be answered also, and have no idea if upgrade & site information is acknowledged.




Seriously Extrawinner, you do realized that clients in your other services are still waiting for tickets to be answered. Like my over 1 week old ticket from SEO Background. I have no clue what is happening there. I think you should start there first, also did not realize that this was your service also.

Hi. I am sorry that you feel left alone. There was some issues that I cannot talk about without Bulldogzg approval so I will just say that I will be taking over all support and management from 7th June.
I am not sure for how long I will be back as a head of this - but until Bulldogzg is back online ready to take over again and give 100% quality to you guys - I will be working with all of you now.
I already scheduled 4 hours a day for customers service, answering tickets and overall customer support only.
As of SEO Background - I have just sent out email with some update - we will be clearing all tickets next day. I had some issues with ticketing system - this got fixed by WHMCS (software developer) and now I am back on track.

If you want to talk to me or have any issues you can send me PM or contact me on Skype: bart.boch
I will answer as fast as possible. I also try to answer PMs every day.
We really appreciate your business and we want to reassure all our customers that everything is on track and we are 100% back in business.

Time for my one week update. Something that needs to be said is that the communication could be better. Sure, I have access to their ClientExec platform to manage my account, but its purpose so far is to tell me how much money I owe rather than communicate about the actual services being performed.

I have received no formal communication that the work has been started, nor do I know when these 2 week intervals begin and end. That being said, I ordered on May 27 and bulldogzg posted on May 28 stating that everyone's work has been started. This is informal communication, however, and a more reliable and consistent method needs to be implemented.

Under the assumption that my work has started, here are my one-week stats:

Here are the prior stats:

Hi there.
All work is always starting on Monday. So if you ordered anytime during week - your order will be processed next Monday.

I will go through our emailing system but normally when your order is added to the system - you should receive email. We accept and add orders 2 times a day.

Kind regards,
Bart

 

[Stizerg]

If I need to change URL and keywords for next weeks, is it enough to change them in profile or there's something else I need to do?

 

[Seankearns]

Nice one mate!

Stop posting to increase your post count idiot.



I've had things running for a week and have seen some modest gains.

Would also like to know if changing the keywords on the profile means the service is refocused. Can it be done anytime after the two period starts and will automatically change when the next round starts?

 

[go4eto]

Hi Matija and Bart,
I have submit a ticket, can you please have a look and let me know what i need to do.
Thanks in advance.
Cheers

 

[mbhmirc]

Hate to say this but i've been pritty disapointed post penguin also. BH 1.0 was a great service for my client and BH2.0 a disapointment. I've switched one keyword out to focus on a really easy one and that dropped like a bomb and is just starting to recover. I have no doubt if i run this for another six months we'll be back up there but what client is going to pay for that length of time while all they can see is serps at lower than when we started. Unfortuantly "it's panda/penguin" etc isn't going to cut it with end users.

I know we fixed the reporting issue (well it was broke on the download page but was down the bottom) however i've not had a single SERP report and tickets are taking some time to get answered (all current are answered after chasing). This isn't a cheap service, i know it's good value when it's working however for my client it's not working right now. I hope everyone else is doing well from this as I know bart has done some amazing work in the past. However for me, I think this will be my last month as my client will simply refuse to renew.

 

[ExtraWinner]

Hate to say this but i've been pritty disapointed post penguin also. BH 1.0 was a great service for my client and BH2.0 a disapointment. I've switched one keyword out to focus on a really easy one and that dropped like a bomb and is just starting to recover. I have no doubt if i run this for another six months we'll be back up there but what client is going to pay for that length of time while all they can see is serps at lower than when we started. Unfortuantly "it's panda/penguin" etc isn't going to cut it with end users.

I know we fixed the reporting issue (well it was broke on the download page but was down the bottom) however i've not had a single SERP report and tickets are taking some time to get answered (all current are answered after chasing). This isn't a cheap service, i know it's good value when it's working however for my client it's not working right now. I hope everyone else is doing well from this as I know bart has done some amazing work in the past. However for me, I think this will be my last month as my client will simply refuse to renew.

Hi there.

I am not sure how to answer this.
We moved you to the #1 for really difficult keyword (it was under BH2 when this happened).
Almost all services around BHW got hit by Penguin and this is why we decided to diversify.
Instead of building some shady backlinks we decided to find our own backlink types.
I am not sure why after 1 year of working with each other and delivering #1 you didnt contacted me with your issues on Skype.

Hi Matija and Bart,
I have submit a ticket, can you please have a look and let me know what i need to do.
Thanks in advance.
Cheers

I am clearing all tickets now.
If it wont get fixed in 30 minutes - can you PM your ticket number please?

I've had things running for a week and have seen some modest gains.

Would also like to know if changing the keywords on the profile means the service is refocused. Can it be done anytime after the two period starts and will automatically change when the next round starts?

Great news

Yes, changing them in your customer area is enough.

If I need to change URL and keywords for next weeks, is it enough to change them in profile or there's something else I need to do?

Hi there.

Yes, this is enough.
If you have any doubts - please open a support ticket.

 

[YesYouCan]

The system have a big problem with other languages because it doesnt have keyword density for the keywords if they are not english keywords.

 

[artizhay]

Hi there.
All work is always starting on Monday. So if you ordered anytime during week - your order will be processed next Monday.

I will go through our emailing system but normally when your order is added to the system - you should receive email. We accept and add orders 2 times a day.

Kind regards,
Bart

I have to assume work has started because of the volatility of the two sites I submitted, but I never received any notification of this.

 

[mbhmirc]

Hi there.

I am not sure how to answer this.
We moved you to the #1 for really difficult keyword (it was under BH2 when this happened).
Almost all services around BHW got hit by Penguin and this is why we decided to diversify.
Instead of building some shady backlinks we decided to find our own backlink types.
I am not sure why after 1 year of working with each other and delivering #1 you didnt contacted me with your issues on Skype.

Hit me up on skype when your on then (which is rare), before I post something we'll both regret. Thats not the answer I was looking for it should of been something along the lines of "We've had some issues, we've been a little swamped really sorry I'll get someone on this and get back to you via PM asap. We've had issues with the service and panda but we are confident we can fix this by xyz date."

I'd like to resolve this before it goes out of control.

 

[g33k0f9x]

I have a support ticket open (still), have not gotten any reports all month, #2250

 

[mbhmirc]

I have a support ticket open (still), have not gotten any reports all month, #2250

Look at the bottom of the report page, I had this too and it turned out the formating was broke and it was right at the bottom. As for SERP's not had a single report emailed to date.