GangsterProfit
Junior Member
- Aug 26, 2011
- 193
- 70
Hi Abyssal,
First I'd like to apologize for the lack of prompt replies this week in the thread. I see our customer support guys sent numerous replies over email but unfortunately they forgot to check the thread this week so we've all talked about it and made it first priority for them to get on here and check it twice a day going forward.
I also apologize if there were any bugs you ran into this week. We rolled out a sizeable update to the code infrastructure a few days ago and it looks like you hit a few snags during that rollout.
Sorry this reply didn't come sooner, but both owners (myself and Kevin) have been out of town in Austin this week at an SEO mastermind.
Regarding the spinning issue, we sent you a very detailed email on Nov 4th. Here's a brief excerpt: "If you do not provide your own Spintax in an article, then yes, the system will spin them each time they go out to cut down on duplicate content going out." It appears to me that the majority of your complaints are regarding our auto-spinning feature. Since you have such precise spinning requirements, all you have to do is provide your own spintax when you submit an article. We're certainly open to integrating a new spinner at some point, but we're working on some other pretty sweet updates currently.
Now to help you out, let's talk about your campaign for a moment without disclosing any details. You've been building all your links straight to your homepage without deep-linking, and all your keywords are ultra-competitive one-word short-tail keywords. According to Majestic, your website also appears to have had close to zero SEO work done on it in the past, i.e. no authority whatsoever. This is a recipe for disaster my friend. I have no problem with the niche you're in, but you have to realize that you're doing it wrong.
Regarding the other, aged site in your account, you should take a look at it on majestic. Your anchor texts are not nearly diverse enough. You should build random anchors, long-tails and naked links for a couple months to dilute it. I would bet that you were hit by penguin because of the overall distribution of your anchors.
You seem very hyper-sensitive to the links you're building. But your problem is with a lack of site authority. Majestic gives your site a trust flow of 1. That is a massive problem. If you built some authority links then you wouldn't be running around like a chicken with your head cut off, getting sandboxed all the time. Do some press releases, get some homepage links and some high-PR network links first.
I am not surprised at all that you claim another vendor got your site sandboxed in the past. You handed him the formula for a sandboxing and he delivered it to you.
Finally, the reason we refunded you was because you have been complaining about everything non-stop since you joined. You alarmed our customer support rep to the point where he was actually texting me at 11pm about it. We pay our customer support people to help our customers, not to be human punching bags. Everything is a code red with you and simply put, we are not making money off of your $127/mo because in the past 4 days you have been a support nightmare. We are running a business, not a charity and while it pains me to turn away business, in your case it made sense.
To anyone else following this thread, I beg you to please make use of our customer support agents. We have dealt with thousands of customers and this is one of less than a handful of instances where we've even considered refunding a customer on purpose. It just didn't seem like a good fit.
I hope that clears everything up, and I'm sorry I wasn't around this week to get to this sooner.
Bobby
Co-founder, LinkEmperor.com
First I'd like to apologize for the lack of prompt replies this week in the thread. I see our customer support guys sent numerous replies over email but unfortunately they forgot to check the thread this week so we've all talked about it and made it first priority for them to get on here and check it twice a day going forward.
I also apologize if there were any bugs you ran into this week. We rolled out a sizeable update to the code infrastructure a few days ago and it looks like you hit a few snags during that rollout.
Sorry this reply didn't come sooner, but both owners (myself and Kevin) have been out of town in Austin this week at an SEO mastermind.
Regarding the spinning issue, we sent you a very detailed email on Nov 4th. Here's a brief excerpt: "If you do not provide your own Spintax in an article, then yes, the system will spin them each time they go out to cut down on duplicate content going out." It appears to me that the majority of your complaints are regarding our auto-spinning feature. Since you have such precise spinning requirements, all you have to do is provide your own spintax when you submit an article. We're certainly open to integrating a new spinner at some point, but we're working on some other pretty sweet updates currently.
Now to help you out, let's talk about your campaign for a moment without disclosing any details. You've been building all your links straight to your homepage without deep-linking, and all your keywords are ultra-competitive one-word short-tail keywords. According to Majestic, your website also appears to have had close to zero SEO work done on it in the past, i.e. no authority whatsoever. This is a recipe for disaster my friend. I have no problem with the niche you're in, but you have to realize that you're doing it wrong.
Regarding the other, aged site in your account, you should take a look at it on majestic. Your anchor texts are not nearly diverse enough. You should build random anchors, long-tails and naked links for a couple months to dilute it. I would bet that you were hit by penguin because of the overall distribution of your anchors.
You seem very hyper-sensitive to the links you're building. But your problem is with a lack of site authority. Majestic gives your site a trust flow of 1. That is a massive problem. If you built some authority links then you wouldn't be running around like a chicken with your head cut off, getting sandboxed all the time. Do some press releases, get some homepage links and some high-PR network links first.
I am not surprised at all that you claim another vendor got your site sandboxed in the past. You handed him the formula for a sandboxing and he delivered it to you.
Finally, the reason we refunded you was because you have been complaining about everything non-stop since you joined. You alarmed our customer support rep to the point where he was actually texting me at 11pm about it. We pay our customer support people to help our customers, not to be human punching bags. Everything is a code red with you and simply put, we are not making money off of your $127/mo because in the past 4 days you have been a support nightmare. We are running a business, not a charity and while it pains me to turn away business, in your case it made sense.
To anyone else following this thread, I beg you to please make use of our customer support agents. We have dealt with thousands of customers and this is one of less than a handful of instances where we've even considered refunding a customer on purpose. It just didn't seem like a good fit.
I hope that clears everything up, and I'm sorry I wasn't around this week to get to this sooner.
Bobby
Co-founder, LinkEmperor.com