andreyg13
Senior Member
- Nov 13, 2009
- 915
- 1,792
Hi,
I brought CS a few days ago having spent a lot on paid captcha services and here is where I am so far:
Purchased, licensed and installed - all went fine.
Hooked it up to ultimate demon and left it running. UD works with a lot of sites that use re-captcha so I knew its use would probably only detect about 30% of all my work. I checked back after a while and it said it had solved 52 captchas. I looked at the last 3 on the screen and they were all wrong. I sat and watched and one after another, the ones that were detected were virtually all coming up incorrectly yet being counted up as solved. it seemed to me something must have been wrong with the setup.
I lsent support an email and was impressed with how quick Mike came back to me and offered to speak on Skype. I explained why i thought it was not working correctly and emailed some screen shots showing first hand the failures and within a few minutes started getting the feeling Mike did not like the fact I dared to suggest is wasn't working too great. In no time at all I was being told "you just don't get it do you" and "are you for real" etc etc. He finished by saying he was wasting his time and too busy and cancelled the call. I have to say, I have never in my life been spoken to like that (as a customer who has just paid him 2 days ago $100).
While I was on the Skype call, I showed Mike what it was getting wrong first hand and was just told "well use the kit to teach it or make adjustments". Thats fine and I am happy to do that but when i asked him how I get the failed captchas (given you can only see the last 3 it did), he told me to go search Google for them. The point being, other than the current 3 on the screen, you have no record or way to see which ones have been guessed wrong and need more work. Given he knew I had brought it a few days ago and from what i have seen, the documentation is poor to say the least, i have to say I wish I had never brought it, I am guessing Paypal is not a payment option when you buy becuase I would easily by now have got my money back.
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As i tried to explain to Mike, it seems to me like something is not right somewhere. I have now got it showing nearly 350 solved captchas and based on sitting watching, I would be surprised if more than 10 of those 350 that were recognised were actually correct. As you can see in the attached, even the simple numbers that have a 100% detection rate claimed are all wrong. I am sure CS is potentially a good product and if I could get it to solve 50% of the captchas it recognises I would be happy.
After my call with Mike a few days ago, it came as little surprise that i then saw he had been banned from here for abusing people who like me, had done no more than question something to do with CS. As the attitude from Mike has been seems to be "Your wasting my time, you work it out for yourself", i thought I would ask on here if anyone has any suggestions before I bin it and write it off as $100 wasted and proof not to deal with people who don't have a proper support service (i.e they don't abuse their customers for just asking a question).
I can see that people have definitions on here and some people seem to be helpful if sharing bits so if anyone has any advice, suggestions or definitions that may improve my total failure with CS to date, it would be much appreciated (I am using ultimate demon and GSA)
Cheers
Rich
Ok, again misscommunication seems to be at hand here. Please send me your skype id via PM. I will take you up and go through this 1 by 1 with you. the first image shows me something we have discussed several times here. The image size is definitely different than the one implemented in CS. Byt looking at that image, that would be something that the destruction kit could crack with a very high success rate.
Now, as a customer, i definitely say that you are right, and this is why i would like to ask you to contact me and ewe go through it together. Also, I would like to ask for your permission to record our customer support session, and post it on bhw, so that users here will have an ideea how our customer service works, nothing elese, but from what i see, as i started the answer, miscommunication is at hand here, and this never has to come between us and our customers.
One thing I would love to add is: CS is a tool which brings out new ways and new linces in sight of business. This is the correct way to look at it. The reason why Mike implemented the Captcha Destruction Kit addon, is that it brings out the oportunity to add in new captcha types.
Now why did he do that?
Even if 1 captcha type looks the same as one that is implemented, the size has to fit in order to be compatible, logically can you really belive CS is this perfect bot that has a mind on it's own and would see an image and guess that it is the same as one before even if it looks smaller? well, that would be a hell of a tool and have a mind of it's own and we are waaay ahead of the game. Here is when the destruction kit comes in play, and gives you guys the ability to add your own captcha types "I know it sounds like work, but if you don't like to work, you can always go back and pay 40$ per 25k captchas at decaptcha" This is an automated tool which gives you the option to make your life less expensive if used right.
May I ask a question? Would you belive me if I say that for a singel article type captcha, I have about 6 different types saved in CS via Captcha destruction kit only because the image size isn't the same? ............and don't think this was lot of work, filters where the same as the first captcha i started with, only size was different, and I had to apply the same filters for different sizes which took me not more than 10 minutes.
I know and this is thepoiunt where i approve what you said, you expect that the tool you buy to be perfect, but this is IM, nothing is perfect here. Everything changes, we are offering the option to go along, but you would have to put the bone to it a bit and go along.
If, this isn't good, I am sure Mike would gladly refund you, don't be afraid that you payed via plimus, he is a cool guy and would hate to see an unhappy customer.
So, to get back to it, how about we set up a customer service appointment, and we record the entire session, just so that people see how much work we put into it, and I promise, that I will do my best to make sure you are satisfied in the end. Please don't take this as an irony, but the customers I helped out, and teh ones that Mike has helped out, know exactly what I am talking about.
So please, send me your skype details and let me help you out. In case you don't wish to, I am 100% sure, Mike would definitely agree to refund.
Now, the reason why I am doing this, is because, if you scroll back 2 pages, and read on from that part, I ahve asked several times from users to give me their skype id in order to help them out. I got only 1 response and that was it. This isn't the first time this has happened and it is a bit bothering.
The customer complains it isn't working, I ask for the contact details, and I never recieve them. We have hundreds of customers who stanbd witness that we are helping out and getting things working.
So again, please send me your details via PM, andd I will 100% help you get things working and show you the proper way on how to use CS.
Thank you