Permanently Closed Marketplace Sales Thread

[J1218]

Annnd down again.............

 

[ferris]

Not again! what a mess.

Can i have my sites on non-dutch server?

 

[ziplack]

all my websites says

Error establishing a database connection

common!

 

[kharm]

Down again plz fix as soon as possible, cant access backend site for ticket support

 

[ezlegion]

Hi,
We do know of a problem with the dutch server and our support know about.

We still require people to go on the french server so the invitation is still open to any of you who want to do this.

PM me with ur details and I can do this

 

[ziplack]

Any ETA on this?

 

[ezlegion]

Should be fine now

Any ETA on this?

 

[scheda]

Does anyone get a real response from support inside the control panel? Whenever I post a ticket all I get is, "we'll look into it." I feel like support should have answers to my usually simple questions.

 

[Velvet]

Does anyone get a real response from support inside the control panel? Whenever I post a ticket all I get is, "we'll look into it." I feel like support should have answers to my usually simple questions.

Im getting the same answers always and they never get back to me.

The qulaity if the support on the website is zero. Im getting faster and better answers here than on the official site :S

 

[scheda]

Im getting the same answers always and they never get back to me.

The qulaity if the support on the website is zero. Im getting faster and better answers here than on the official site :S

I've experienced exactly the same thing...

 

[ezlegion]

Guys this is obviously not ideal,
Please pm me and I'll look into these problems.
Thanks

Does anyone get a real response from support inside the control panel? Whenever I post a ticket all I get is, "we'll look into it." I feel like support should have answers to my usually simple questions.

Im getting the same answers always and they never get back to me.

The qulaity if the support on the website is zero. Im getting faster and better answers here than on the official site :S

I've experienced exactly the same thing...

 

[J1218]

Guys this is obviously not ideal,
Please pm me and I'll look into these problems.
Thanks

Is that not the job of the support team though? That's the reason they get paid, to help with support issues.

I've said it before, you and Bart have both been very helpful to me and countless others. But at the same time, there are only 2 of you and hundreds of customers. It sucks when we have a support related query and you or Bart can't be reached and we have to deal with a support team that says the same damn thing all the time: "we will look into it" and then never gets back to us.

Either that or they can't solve simple tasks.

 

[ezlegion]

I am sorry you have had this -ve experience we are in the process of assigning a new team for support tickets.
I will keep you posted
Thanks

Is that not the job of the support team though? That's the reason they get paid, to help with support issues.

I've said it before, you and Bart have both been very helpful to me and countless others. But at the same time, there are only 2 of you and hundreds of customers. It sucks when we have a support related query and you or Bart can't be reached and we have to deal with a support team that says the same damn thing all the time: "we will look into it" and then never gets back to us.

Either that or they can't solve simple tasks.

 

[Ducan]

Just PM'ed you guys regarding a VPS, cheers .

 

[ezlegion]

Hi Ducan
We don't vps available currently

Just PM'ed you guys regarding a VPS, cheers .

 

[Deleted member 14425]

hows the uptime on the french server?
seems like you guys have some reliability issue, i dunno.

i'm still deciding if i should go with you guys or knownsrv or xsltel.

 

[ezlegion]

French server uptime is good ictown

hows the uptime on the french server?
seems like you guys have some reliability issue, i dunno.

i'm still deciding if i should go with you guys or knownsrv or xsltel.

 

[rap8557]

It been 4 days! My site is still down using dutch server. Can you transfer it to french again! I've already sent 2 support tickets but no ones bother to answer.

 

[ezlegion]

Hi rap,
You can just pm me the details and this can be done real quick n easy

I will pm you to make sure you're sorted

It been 4 days! My site is still down using dutch server. Can you transfer it to french again! I've already sent 2 support tickets but no ones bother to answer.

 

[J1218]

You can move me to the French server if you want assuming there will be no downtime while it happens.