Permanently Closed Marketplace Sales Thread

[ezlegion]

I'm just sorry it took so long but at least now we've suffered such a bad attack we can learn from it

My files have seem to be intact. I'm just awaiting for my Nameservers to switch over and hopefully my website will be up and running. Will update. Thank you EW and EZ.

 

[thanksman]

so everything fixed now??

 

[toomz]

Finally... All back to normal now, files recreated successfully. Let's hope this was the first and the last time

 

[Derviie]

My files have been setup on the Dutch server and is running smoothly again. Thank you guys. How do I go on about moving a website from another host to this one?

 

[andy2009]

Hi Guys, now when everything is up again would you mind spending a few minutes setting my account up that I ordered on the 21st?

 

[hqmw012]

I think I have been more than generous with the progress but my sites are not up yet. Your support team is not fixing the problem quick enough, my cpanel account is restored a while back, but sites are still down, same issue not solved yet. I am starting to get very annoying with the issue.

 

[MoneyisNow]

my site has been down. is the problem fixed or is there a problem with the database and erased everything?

 

[hqmw012]

Now all my sites are down on the all rankings. Thank you very much for this. By the way, WHEN is it gonna be fixed? Can I even get some reason why it is taking very long long time?

 

[hqmw012]

Now all my sites are down on the all rankings. Thank you very much for this. By the way, WHEN is it gonna be fixed? Can I even get some reason why it is taking very long long time?

support answered why mine is still down. Its due to the lack of .htaccess file that was not inculded in the backup. My sites r still down and Idk when they r able to fix it.

 

[FuryKyle]

So what compensations that you are planning to offer for the 1 week downtime and lost revenue?

 

[bens2008]

I Think we Lost the Supplier. (As he is not answering for 3 Days)

I feel Sympathy for Buyers. Now Mods should interven in the matter and Ban this Service IMMEDIATELY. So others would not Suffer!

 

[ExtraWinner]

support answered why mine is still down. Its due to the lack of .htaccess file that was not inculded in the backup. My sites r still down and Idk when they r able to fix it.

It should be there...
Is your .htaccess custom? Or is just regular one?
If second - you can rebuild it really easily:
http://htaccesser.apacheblog.de/index-nojs.php

So what compensations that you are planning to offer for the 1 week downtime and lost revenue?

We will think about it. Just be aware this is not our fault that we got hacked, but we will come out with something.

The very same hacker was trying to hack us yesterday apparently, but our system defend itself. I will be trying to get his all IPs blocked, and find where his machines are located.

EW

 

[ExtraWinner]

I Think we Lost the Supplier. (As he is not answering for 3 Days)

I feel Sympathy for Buyers. Now Mods should interven in the matter and Ban this Service IMMEDIATELY. So others would not Suffer!

What?
I am here - working.
Its weekend, and after working 16 hours a day for a week, I took half day off yesterday.
I dont know why you want get anybody involved, as we didnt scam anybody - we are hosting providers, and most sites are up already, and it is not like we just run for it.
We cant do much now to speed things up.
We already have 2 guys working 24/7 for us.

 

[imserious]

Hi,

My hosting expired on 21st and since the site was not up i could not take backup.. what do i need to do about it..

 

[ExtraWinner]

Hi,

My hosting expired on 21st and since the site was not up i could not take backup.. what do i need to do about it..

Just open support ticket in clients area - they will help you.

EW

 

[bens2008]

Dear EW,

I appericiate your Efforts but last Reply from your team was 3 days ago on BHW .

We dont know current status of your service! and its confusing! as I want to try your service.

Please Tell me and community:

1. Is everything ok, now?
2. What measures are being implemented to prevent this in future?
3. Can we order your service now?
4. What are you doing about VPS? When will they come? Especially Windows VPS?


I read Every Post in This thread many Times, But cannot find Clear answer.

Please Help!

P.s. : I am not blaming you. Technical Problems may occur but A professional can learn lessons from a fault. So Better luck for your service! I was about to join when this happened, But I will try your service soon!

 

[ExtraWinner]

Dear EW,

I appericiate your Efforts but last Reply from your team was 3 days ago on BHW .

We dont know current status of your service! and its confusing! as I want to try your service.

Please Tell me and community:

1. Is everything ok, now?
2. What measures are being implemented to prevent this in future?
3. Can we order your service now?
4. What are you doing about VPS? When will they come? Especially Windows VPS?


I read Every Post in This thread many Times, But cannot find Clear answer.

Please Help!

P.s. : I am not blaming you. Technical Problems may occur but A professional can learn lessons from a fault. So Better luck for your service! I was about to join when this happened, But I will try your service soon!

1. Is everything ok, now?

Yes, we have attack yesterday, but our server is protected enough, and it defended itself. All looks secure.

2. What measures are being implemented to prevent this in future?

I have got Level 3 24/7 administration company on French server. We are still testing them, as I wont let them manage Dutch server until I will trust them fully.

3. Can we order your service now?

You can, but best would be to wait 1 more week.
Till then we will have everything set, French server will be fully protected, and we will set 2 independent backups for it.

4. What are you doing about VPS? When will they come? Especially Windows VPS?

We wont have Windows VPS soon, but maybe within 2-3 weeks we will start Linux VPS.

 

[bens2008]

Thanks for Reply! I will wait for 1 Week!

 

[ezlegion]

I fully support what EW says, we may not have been as active as normal in this thread (especially me) but as anyone who knows us would testify we take any customers very seriously and our Priority #1 has been to get the service running smoothly again and to try everything we can to prevent being hacked again and this has taken a huge amount of time.

As EW said we had an attempted hack yesterday (poss same guy/bot) but from what EW has done to the security it was thankfully a failed attempt.

Also we have both been searching like crazy for a top professional support team who can handle not only customer requests but much higher level problems too. Finding the right team is no easy task and has taken days but we may have found one and are testing them currently.

Our existing support team are still available for any remaining technical problems and I would advise against opening any new accounts for the next few days.

1. Is everything ok, now?

Yes, we have attack yesterday, but our server is protected enough, and it defended itself. All looks secure.

2. What measures are being implemented to prevent this in future?

I have got Level 3 24/7 administration company on French server. We are still testing them, as I wont let them manage Dutch server until I will trust them fully.

3. Can we order your service now?

You can, but best would be to wait 1 more week.
Till then we will have everything set, French server will be fully protected, and we will set 2 independent backups for it.

4. What are you doing about VPS? When will they come? Especially Windows VPS?

We wont have Windows VPS soon, but maybe within 2-3 weeks we will start Linux VPS.

 

[goldminer]

My site is down again under the Dutch server.