Permanently Closed Marketplace Sales Thread
- Thread starter feezioxiii
- Start date
- Status
DarrellTreyTrey
Regular Member
- Apr 20, 2018
- 296
- 104
am a current customer. was wondering about the los angeles servers. will they be available in the US?
terrestrus
Newbie
- Aug 29, 2018
- 19
- 2
Can you please let me know when you have UK-12G available?
Dung Nguyen
Power Member
- Aug 22, 2016
- 506
- 229
guys just chill, today is the lunar new year. Its special holiday (most important), the seller may respond later than usual
- Apr 26, 2013
- 365
- 130
It's business, you can't just say chill, firstly it's a monthly service, that's mean every second we have less time to use the VPS because it's not activated. Second, I bought 5 residential proxies for this VPS, and the price for 1 proxy is 10 bucks, so with this I'm also losing money. Please don't act like I rented the VPS to play PUBG. Time is money.
The only reason why I'm not acting crazy and opening disputes and stuff, is I know the seller and I know his service. He is a nice guy and his VPSs are the best on BHW, so that's why I'm waiting. But still not cool...
Dung Nguyen
Power Member
- Aug 22, 2016
- 506
- 229
I know you pissed off by waiting.
I just give you a reason why (maybe) the seller doesn't respond, it's better to have a reason to wait for other than nothing, I do believe that your VPS will be charged in the day it activated, not the day you bought. After all, I am not his support or seller so don't act like I am.
velour
Regular Member
- Jan 2, 2019
- 295
- 108
its not really acceptable that were having to wait over 2-3 days so far
if you know your customer service is going to be away for a few days at least update it in the thread
i got real work to do and i cant
as a service provider and a business owner its your duty to provide customer service and communicate clearly whats going on
i understand it might be new year celebrations for some but the world still spins for the rest of us
if you know your customer service is going to be away for a few days at least update it in the thread
i got real work to do and i cant
as a service provider and a business owner its your duty to provide customer service and communicate clearly whats going on
i understand it might be new year celebrations for some but the world still spins for the rest of us
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
We will have LA as our new location very soon
It is available now!
Order link: https://billing.hyonix.com/order/main/index/vps
Why waiting?
Get one nowww!Order link: https://billing.hyonix.com/order/main/index/vps
Thank you for your
I'm sincerely apologize for any inconvenience caused. I believe we've explained why it had such delays via tickets and point out as well as mention again here.
1. Delay in provisioning and support in the last 3 days:
Past 3 days were Lunar New Year on our end, while we highly appreciate your business with us, we don't have much access to our system nor employee on site due to vacation
Therefore all support ticket was not responded and orders were not provisioned.I as an owner do handle tickets during this time, but not that many tickets were answered
(As I got limited time as well).The communication could have been better by us announcing the holidays on our panel - but we didn't. We will take this as experience and enhance your experience with us in the future!
For anyone who don't know about Lunar New Year, basically, this is the new year event in Asia (Asian doesn't celebrate New Year Eve, and treat this as an western event), plus, you are eligible for 5-14 days off OFFICIALLY (depends on countries - In my place, it is 10 days, 4 days before and 6 days after). People can choose to work on these day with 2x, 3x their salary as per their liking
We did a 3-days off as those are essentials, and back working from today
2. Why no automatic provisioning anymore?
The first reason we disabled our automatic deployment is because there is a bug on our order system that "may" give users free VPS without paying invoice
a few users already met this issue and some of them reported back to us.Our main back end dev (full-time out-sourced and worked remotely), who responsible for the bug was disappeared for at least 2 months now, no contacts whatsoever. We already hired 2 new devs 2 weeks ago to make a rework on our panel, you guys will see some huge changes within next 2 weeks. I'm excited for this new panel as well
3. NO STOCKKKKKKKKKKKKK!
Right, we are in a huge demands currently on both our locations and actively adding more servers as we could (just added a new server on UK location).
We are setting up a new network on our Dallas location that guarantee an extremely good quality of network (also cost a ton more
but no worries, our pricing won't change )Hope that clears up! I'm sincerely apologies for the delays/inconvenience/frustration in the last 3 days
velour
Regular Member
- Jan 2, 2019
- 295
- 108
Thanks for your help im really happy with the server and the speed
A MILLION TIMES BETTER THAN HOSTWINDS !!!!!!
YOUV BEEN REALLY HELPFUL AND I WOULD RECOMMEND THIS TO ANYONE !!!
ENJOY THE REST OF YOUR CELBRATIONS
PEACE
A MILLION TIMES BETTER THAN HOSTWINDS !!!!!!
YOUV BEEN REALLY HELPFUL AND I WOULD RECOMMEND THIS TO ANYONE !!!
ENJOY THE REST OF YOUR CELBRATIONS
PEACE
We will have LA as our new location very soon
It is available now!
Order link: https://billing.hyonix.com/order/main/index/vps
Why waiting?
Order link: https://billing.hyonix.com/order/main/index/vps
Thank you for your
I'm sincerely apologize for any inconvenience caused. I believe we've explained why it had such delays via tickets and point out as well as mention again here.
1. Delay in provisioning and support in the last 3 days:
Past 3 days were Lunar New Year on our end, while we highly appreciate your business with us, we don't have much access to our system nor employee on site due to vacation
I as an owner do handle tickets during this time, but not that many tickets were answered
The communication could have been better by us announcing the holidays on our panel - but we didn't. We will take this as experience and enhance your experience with us in the future!
For anyone who don't know about Lunar New Year, basically, this is the new year event in Asia (Asian doesn't celebrate New Year Eve, and treat this as an western event), plus, you are eligible for 5-14 days off OFFICIALLY (depends on countries - In my place, it is 10 days, 4 days before and 6 days after). People can choose to work on these day with 2x, 3x their salary as per their liking
We did a 3-days off as those are essentials, and back working from today
2. Why no automatic provisioning anymore?
The first reason we disabled our automatic deployment is because there is a bug on our order system that "may" give users free VPS without paying invoice
Our main back end dev (full-time out-sourced and worked remotely), who responsible for the bug was disappeared for at least 2 months now, no contacts whatsoever. We already hired 2 new devs 2 weeks ago to make a rework on our panel, you guys will see some huge changes within next 2 weeks. I'm excited for this new panel as well
3. NO STOCKKKKKKKKKKKKK!
Right, we are in a huge demands currently on both our locations and actively adding more servers as we could (just added a new server on UK location).
We are setting up a new network on our Dallas location that guarantee an extremely good quality of network (also cost a ton more
Hope that clears up! I'm sincerely apologies for the delays/inconvenience/frustration in the last 3 days
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