Permanently Closed Marketplace Sales Thread

[3000]

my Transaction Number:70K51008G6579173S

 

[Zenland]

Ordered 2 more VPS - Please activate it ASAP
Order #5c6fba6d43d39

 

[Yzetien]

Hey when will US be in stock again

 

[feezioxiii]

I am having some major problems with hyonix and finding there customer support very slow.

I purchased a 4 gb over a week ago and i still am not able to Connect to It.

It says

"Server Status - Online"

Heartbeat status - None

If i leave it a while It says

Heartbeat status - Lost connection

I have powered of and everything and still get the same message. WTF?

When Will this be fixed. Will i be compensated for a loss of 1 week. I need replies asap

I believe all technical tickets have been answered few hours back, your VPS OS crashed by your actions, therefore no compensation will be applied as nothing is caused by our end

We even warned everyone before using Turn Off function since it can cause data loss or corruption, and is the same as unplugging the power cord from your PC (try that multiple times and you will see your PC crashed).

Also, please screenshot the support ticket time frame that make you feels 'slow' We specifically said that we don't work on weekends (ticket received email), even though we stated that, we are still working on the back to answer tickets on Sat/Sunday.

IF you haven't received any ticket update, just check your account's email to see if you filled the correct one.

Regardless of any points above, please hit me up with your ticket number, we will check it out

 

[feezioxiii]

I hate It when people responder to you, like your stupid and accuse It was my problem. When i have never, ever logged in once. I had enough yesterday, log in my account and see this message.

Recently our server: US-TX-3 has been shutdown due to power plug being melted down. We have already brought the server back online and scheduled a location maintenance (will be announced on a separated announcement).

If your VPS still not reachable, please boot it up via our panel.



Thank you for you patience and understanding.

Hyonix Support Team


I think my problema is something to do with this... But u then make up crap, saying It must be my fault.

How the hell can It be my fault, when i have never been able to login to vps at all. I only restarted the vps yesterday, because after 1 week the vps does not work.

Then trying to distort the trutj with your reply, trying to make It look like i have done something. Not Happy at all with the services so far.

Let me try to put this together for you.

1. The US-TX-3 incident was happened 2 weeks ago, which already resolved within few hours when our staff on-site, and it's not even technically related to the issue you mention (VPS OS Crashed).
2. I asked you to give me your ticket # if you ever opened one, haven't seen a reply yet.
3. As I said, all technical tickets have already been resolved, if you've opened one, it must be resolved as well. Told you to check again your account's email (as if you filled incorrectly, the update email won't be delivered).
4. I've always been transparent with my customers, if I recheck and it's our fault, we are more than happy to compensate even twice as the time lost depends on issue, but per your description, it doesn't.
5. Your account is just registered today (if not few hours ago as your first post started on my thread) and you come in to yell on my thread, while provide no proof at all, not convince me otherwise.
6. I won't go back and forth with this, already told you to check ticket or at least give me the ticket #, if you can't do so, I will ask mod @BassTrackerBoats @Zwielicht to remove and double check your account as you are not cooperating with our request nor providing any proof and keep thread-crapping

While I highly appreciate your business with us, we are not tolerated over fraudulent users, if you are not intending to do so, I'm truly sorry about that as your account/statement/behavior make it suspicious for me.

Thank you for your understanding Let me know via ticket if you have any concerns!

 

[Honeymonsters420]

Thread crapping.

Now you are doubting im a customer ?

I tell you what, judging by your responses, you Talk a lot of garbage.

How the fuq can it be my problem, when the vps has been like this since day 1.

I took action yesterday, as i am starting too loose patience.

You are trying to Paint a picture to others reading It, like its my fault.. when truth is, its not. Its been like this since day 1.

You really wanna keep doubting me ? Here is the name of the agente Who dealt with my case.


Hien Pham
Hyonix Supports Staff

You say im thread crapping. Bullshit. You got It the wrong way round, your talking crap in your thread.

The week i Lost. Keep the €2.50. You need It more than me.

This problema i am reporting to you is a genuine one. Howrver, your responses do day a lot about you and your services

Speak to me like im an idiot one more time and i Will pay the favor back by leaving a review on this.

 

[mostfurious]

On eBay you can get Windows VPS, 2vCores, 2GB ram, 200GB HDD, UNMETER bandwith for 5$. How is yours any better ?

 

[feezioxiii]

Thread crapping.

Now you are doubting im a customer ?

I tell you what, judging by your responses, you Talk a lot of garbage.

How the fuq can it be my problem, when the vps has been like this since day 1.

I took action yesterday, as i am starting too loose patience.

You are trying to Paint a picture to others reading It, like its my fault.. when truth is, its not. Its been like this since day 1.

You really wanna keep doubting me ? Here is the name of the agente Who dealt with my case.


Hien Pham
Hyonix Supports Staff

You say im thread crapping. Bullshit. You got It the wrong way round, your talking crap in your thread.

The week i Lost. Keep the €2.50. You need It more than me.

This problema i am reporting to you is a genuine one. Howrver, your responses do day a lot about you and your services

Speak to me like im an idiot one more time and i Will pay the favor back by leaving a review on this.

Hey! I'm not even try to fully blame it's your fault, I'm saying that the issue is mostly caused by user and ASKED you to send me a ticket to check it out. Please ask if anyone here seeing me only blaming my customer without finding a way to resolve the issue?

I specifically asked your ticket ID, asked you to reply to ticket, and you never did, do you look like the one that is not trying to resolve the issue? And to be even more precise, I've clearly said that all tickets have been answered/resolved. If you want to, you can screenshot the ticket to compare the timeframe and to see if I did reply to yours or not.

As I stated above, If I see the issue caused from my end, I will be more than happy to compensate for you, then why not go and try resolving it instead of raging here?

If you are currently a client, please hit up a refund request and I will proceed it. I'm generally a decent guys but seeing customers like this ruined my day to be honest.

Please find a more suitable provider for your need, I doubt anyone would work with you if you keep this attitude. Will not respond here regarding your issue anymore and will work directly on ticket instead.

And FYI, by not replying to ticket and brought your issue up here with no proof whatsoever already made you a thread-crapper.

Thank you in advance

On eBay you can get Windows VPS, 2vCores, 2GB ram, 200GB HDD, UNMETER bandwith for 5$. How is yours any better ?

The difference is noticable Let me list it for you:

1. You work with a established brand, proven by hundreds of BHW members here instead of random guy on Ebay.
2. We are a registered company in WY, got a proper website, communication form, got our own panel, techs, devs, not to mention hardware and network.
3. Our services are fully SSD based and not HDD.
4. Our Windows is licensed.
5. We never compete with lower pricing bracket as we found that it's not a good pricing to be able to offer decent quality.

Not convinced? Try out both You will experience the differences yourself! We have 7-days back money back guarantee as well

 

[feezioxiii]

Great job. You just earn a 1 star review. Bravo, great job

Your last responses started if well. Then at the end, you got a bit shitty. So enjoy.

I like how u play the víctim, after you calle me a fake client.

Im a real client. Who can leave real reviews.

You keep trying to twist things, like its me the issue. You provided me something that did not work.

If i purchased something at Walmart and It dont work. What am i gonna do.. that is right, go to service departament.

You now play like your hard done todo and its me the issue.

Here is the situación.

I buy something. It does not work. Deal with It. End of story.

Your approach was to say i am fake client. I am talking rubbish. You never sell me a vos that did not work for a week.

Think about it logically Next time.

You act like nothing can go wrong with your services. Well no Matter how great we might think we are. Things from time to time. So instead of saying nothing does go wrong and saying i am fake client and constantly trying to twist things.

Next time. Deal with issue. End of story.

EDIT: i Will not leave you a negative review but please think about your responses more. My issue really was genuine.

Dont start calling me fraud/fake client and that nothing ever goes wrong with your services. Even the best companies out there time to time can fuck up.

All i wanted was the issue sorted quickly.

Haiz, I even sent you a PM asking for details, no response yet. As I said, please hit up a ticket, I will gladly refund your order with no issue Or you can cooperate and resolve the issue (if the issue started from our end, we will compensate it).

Let's base on your example, you bought something from Walmart right? Then the product not working, and you went straight to the internet to blame them about that (Edit: without contacting them in advance to resolve the issue), they asked about your order information, you don't give them or just don't want to, how will this issue get resolved then?

I'm not even forcing to say you are a fake client, but you provide NO INFORMATION THAT CAN BE VALIDATED and YOUR ACCOUNT REGISTERED TODAY JUST TO CRAPPING MY THREAD.

If this continue, I'm asking @BassTrackerBoats to checkout this account to see if there is any duplicated or remove your comments on my thread as I've been clear since my first comment, trying to work with you but you don't want to

I can surely add any Mods to our convo (that I created right after my last comment on this thread) to check it out He doesn't provide any information related that I asked (even privately), and instead go here to post on this thread for obvious reason

Just please stop, take a moment, and read my statement above and stop being immature on your comment, no one wants to fight here, I'm asking for legitimate proof and you just need to prove that and have things resolved .

And for anyone concerns, I'm always happy to receive you guys feedbacks even if it's good or bad, just roll back several pages before and you will see some bad comments which is resolved fairly quick I'm here to improve my service and not acting like my service is completely perfect in any case.

 

[khalesij]

The following services are pending review by staff. Once approved, they will be activated:

US-TX-2G - jarvee

 

[khalesij]

Order Number : 00D7845310044015Y

Invoice : 5349

Services Status Pending

When you will activate my vps? it's been 24 hours since i make payment, now i have 29 days left until next renew date

 

[feezioxiii]

Order Number : 00D7845310044015Y

Invoice : 5349

Services Status Pending

When you will activate my vps? it's been 24 hours since i make payment, now i have 29 days left until next renew date

Hey! The renewal date will be counted from when the VPS activated! So no worries about that

Also, we got some huge over stock last 2 days (Sat/Sun as always), so there might be a bit in delays on those orders

Thank you for your understanding!

 

[shyft101]

Hey! The renewal date will be counted from when the VPS activated! So no worries about that

Also, we got some huge over stock last 2 days (Sat/Sun as always), so there might be a bit in delays on those orders

Thank you for your understanding!

When do you typically restock? Looking to get a 12G or 16G, whichever one comes first. Thanks!

 

[feezioxiii]

too costly ! my current provider gives 4gb ram 2x core 150gb pure ssd for 6.99$ i dont want to mention them since that would be marketing which i dont want to do but this is super costly

Sorry I'm not interested in lower pricing bracket as I would prefer maintaining decent quality service instead All the best with your current host though!

Edit: If you are interested in my service, go ahead and place an order! We got your back with our 7-days money back guarantee Can be sure that my service have much higher quality than your current one

When do you typically restock? Looking to get a 12G or 16G, whichever one comes first. Thanks!

Just got 16G in UK today

Order link (24 hours deployment): https://billing.hyonix.com/order/main/packages/vps/?group_id=11

 

[khalesij]

Why my payment suddenly disappear?

 

[feezioxiii]

Why my payment suddenly disappear?

Hmm? The transaction was applied to invoice #1290 (as shown on the picture) Your VPS was expired after the first period since you didn't renew your VPS. Is there anything wrong?

 

[MorphX]

Review after 8 months of using this service and several vps's bought: I can say that this service is by far the best bang for your buck. Besides the fact that I can't remember a single time when a vps went down during the last 8 months I also got AMAZING customer support.

OP was always ready to help and he went beyond his call of duty to help me out when I had special requests. He even stayed up all night a couple of times when I needed him to do certain configurations and never told me about working hours and other BS I heard in the past from different VPS providers.

Keep up the amazing service and awesome customer support and I'll always come back for more!

 

[khalesij]

Order Number : 00D7845310044015Y

Invoice : 5349

Services Status Pending

When you will activate my vps? it's been 24 hours since i make payment, now i have 29 days left until next renew date

Hmm? The transaction was applied to invoice #1290 (as shown on the picture) Your VPS was expired after the first period since you didn't renew your VPS. Is there anything wrong?

No problem now, i just got my server activated for Order Number : 00D7845310044015Y
but as you can see in the picture, there is nothing shown there

 

[emtoldme]

Just ordered, seems promising

 

[Gran]

Looks great!
When are you getting 16G back in stock? Either in London or in the US.