Permanently Closed Marketplace Sales Thread
- Thread starter feezioxiii
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feezioxiii
Senior Member
- Nov 7, 2015
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Looking into it
Please take update on the announcement page!Thank youTicket #3206312
Bur It works already today.
Thank you for your purchase! We are currently holding all new orders for 24 hours due to an error on our back end panel.
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
I've checked and seems like you didn't confirm your payment that you've paid the upgrade invoice (this has been asked on the ticket when the invoice generated).
Once you've replied, your upgrade request will be put on queue and will be processed within 24-48 hours.
Kindly be patient and await for further updates from our techs!
Thank you for your understanding.
Looking into it
Thank you
Thank you for your purchase! We are currently holding all new orders for 24 hours due to an error on our back end panel.
Thanks my VPS is up now, I will let you know if I need anything
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Thank you for baring with me through the issue! We will try our best not to let those incident happens again in the future.
Thank you for your kind words <3 Appreciate it!Amazing VPS & customer service. Highly recommend
Please try again, as we usually got DDOS-ed in the last few days, I've both have mitigation shield and cloudflare up, the website sometimes slows however
jaycewarrior
Senior Member
- Jun 28, 2017
- 917
- 503
its been 1h now and my vps still down can you fix this asap
my ticket #7766157
my ticket #7766157
Mine is also down..
It was down yesterday for 13-14 hrs.. and then before that day my VPS was offline for 4-5 hrs.. There is daily outage..
Also, they have only daytime (according to vietnam time) support.. I feel like crying.. i cant work..i had a big project..
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Hi guys, I'm here to fix the issue. Please follow announcement: https://billing.hyonix.com/client/plugin/announcements/client_main/view/11/ for further updates.
Sorry for the late updates, It's still in the middle of the night here (3AM), just got my notification and woke up to fix it!
Currently I'm migrating as many VPS as possible to the new node, this will take a while, also reinstall the server, we've changed 2 NIC, 3 Network cable and the server network adapter still crash. Windows event reports is useless due to the generic errors.
I'm sincerely sorry for the trouble caused. I will be giving all affected VPS 15 days of usage for free due to this incident.
Would be really nice if you guys can bare with us!
Edit: Please note that your data is safe with us. A shutdown will be needed in order to fully migrate everything over.
Thank you.. Hoping to hear back with good news soon.
jaycewarrior
Senior Member
- Jun 28, 2017
- 917
- 503
by tomorrow the issues should be fixed ? thank you !
I hope its earlier than tmrw :/
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Definitely! I actually can get all VMs back up, but it won't resolve the issue and will continue to persists in few days later.
As at the moment, I'm troubleshooting the software and will most likely do a fresh reinstallation on the hostnode to make sure this won't happens again.
Edit: estimated time would be 2 hours from now.
jaycewarrior
Senior Member
- Jun 28, 2017
- 917
- 503
Thanks for the quick replay and i hope this wont keep happen since i relay on your vm's to keep my work running
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
US-TX-4 has been reinstated. All possible faulty drivers have been reinstalled. We highly confident the issue won't exist in the future!
15 days compensation will be added within 72 hours. If it's passed this timeframe and you see your VPS hasn't been extended, please hit us up with a ticket
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