feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Yep it's affected, due to all UK being out, we can't deploy any further VPS
Permanently Closed Marketplace Sales Thread
- Thread starter feezioxiii
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camachos
Registered Member
- Sep 17, 2018
- 63
- 18
If US or any other location is working, I'd rather get that location, if possible. As I need a working VPS asap..Yep it's affected, due to all UK being out, we can't deploy any further VPS
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Yes, US will work! Please hit me up with a ticket, I will look in to it for youIf US or any other location is working, I'd rather get that location, if possible. As I need a working VPS asap..
camachos
Registered Member
- Sep 17, 2018
- 63
- 18
Ticket: 1737908
Thanks!
camachos
Registered Member
- Sep 17, 2018
- 63
- 18
@feezioxiii thanks for the fast solution!
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
None of data is loss
As well as all VPS wasn't shutdown, it's just a network outage!
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
I've announced it on customer panel as well as above on this thread!Hi guys! I'm really sorry for the late updates, I've been out of town for few hours (weekends thingy) and when I came back everything has happened
I'm double checking this with the DC and will be update via https://billing.hyonix.com/client/plugin/announcements/client_main/view/8/
My apology for any inconvenience caused. Thank you for you guys patience and understanding!
Really sorry for the downtime
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
We all do! I'm sincerely apologize for the issue, I'm still keeping track on it!
Thank you for your patience and understanding!
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
The server still running locally, it just not able to connect to the internet!
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
50% of our network has online by now!
Updates via: https://billing.hyonix.com/client/plugin/announcements/client_main/view/8/
There is a subnet which is no longer restore-able. It wil be replaced with a new subnet within an hour or two!
Updates via: https://billing.hyonix.com/client/plugin/announcements/client_main/view/8/
There is a subnet which is no longer restore-able. It wil be replaced with a new subnet within an hour or two!
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
Please hit me up with a ticket! I will take a look into it.
alossra
Regular Member
- Sep 18, 2013
- 392
- 118
Still Not working For me !
Last edited by a moderator:
feezioxiii
Senior Member
- Nov 7, 2015
- 806
- 289
I'm truly sorry about this issue guys, in honest words, I've had my IP issuer terminated both my IPs range located in UK. I've been able to restore one of them, the other is not available to be restored as it was handed to another customer of them. I had no idea how this would happened as there was no notice at all.
Currently i'm still waiting for DC techs to replace my IPs to theirs. Coincidentally, it's weekends and they aren't working. Hopefully we will have some moves on Sunday morning.
I'm highly appreciated that you guys still stay on and await for my updates. I will do my best to keep this sorted as soon as possible.
All VPS will be credited 10 days of usage for this issue. I'm open for a pro-rated refund as well if anyone feels uncomfortable with my service as I don't want to lose any of your trust either.
Again, I'm sincerely apologize for the delay, money loss, inconvenience. I've had some lesson learned today and will assure that the issue never happen again in the future
Please do note that, your data is safe, all VPS is running without internet access.
Currently i'm still waiting for DC techs to replace my IPs to theirs. Coincidentally, it's weekends and they aren't working. Hopefully we will have some moves on Sunday morning.
I'm highly appreciated that you guys still stay on and await for my updates. I will do my best to keep this sorted as soon as possible.
All VPS will be credited 10 days of usage for this issue. I'm open for a pro-rated refund as well if anyone feels uncomfortable with my service as I don't want to lose any of your trust either.
Again, I'm sincerely apologize for the delay, money loss, inconvenience. I've had some lesson learned today and will assure that the issue never happen again in the future
Please do note that, your data is safe, all VPS is running without internet access.
I'm truly sorry about this issue guys, in honest words, I've had my IP issuer terminated both my IPs range located in UK. I've been able to restore one of them, the other is not available to be restored as it was handed to another customer of them. I had no idea how this would happened as there was no notice at all.
Currently i'm still waiting for DC techs to replace my IPs to theirs. Coincidentally, it's weekends and they aren't working. Hopefully we will have some moves on Sunday morning.
I'm highly appreciated that you guys still stay on and await for my updates. I will do my best to keep this sorted as soon as possible.
All VPS will be credited 10 days of usage for this issue. I'm open for a pro-rated refund as well if anyone feels uncomfortable with my service as I don't want to lose any of your trust either.
Again, I'm sincerely apologize for the delay, money loss, inconvenience. I've had some lesson learned today and will assure that the issue never happen again in the future
Please do note that, your data is safe, all VPS is running without internet access.
okay
i waiting you
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