Heraldorks49
Newbie
- Mar 3, 2015
- 48
- 0
Hello I had to open a case because I received a defective item.
they sent this email 3-4days after me opening up a claim.
In order to continue with our investigation, we need documentation
supporting your claim that the item is damaged or significantly not as
described. Please obtain a document (such as an estimate or invoice) from
an unbiased third-party, such as a dealer, repair shop, appraiser, or
another individual or organization that is qualified in the area of the
item in question (other than you).
This document should detail the extent of the damage or clearly explain how
the item received significantly differs from the item advertised. Please do
not proceed with any repairs or alterations to the item, as doing so will
limit our ability to successfully resolve your claim, and may result in the
cancellation of your dispute.
So I sent them documentation and I am just waiting for a response. When they send this message is it a good thing?
they sent this email 3-4days after me opening up a claim.
In order to continue with our investigation, we need documentation
supporting your claim that the item is damaged or significantly not as
described. Please obtain a document (such as an estimate or invoice) from
an unbiased third-party, such as a dealer, repair shop, appraiser, or
another individual or organization that is qualified in the area of the
item in question (other than you).
This document should detail the extent of the damage or clearly explain how
the item received significantly differs from the item advertised. Please do
not proceed with any repairs or alterations to the item, as doing so will
limit our ability to successfully resolve your claim, and may result in the
cancellation of your dispute.
So I sent them documentation and I am just waiting for a response. When they send this message is it a good thing?