Hello I had to open a case because I received a defective item. they sent this email 3-4days after me opening up a claim. In order to continue with our investigation, we need documentation supporting your claim that the item is damaged or significantly not as described. Please obtain a document (such as an estimate or invoice) from an unbiased third-party, such as a dealer, repair shop, appraiser, or another individual or organization that is qualified in the area of the item in question (other than you). This document should detail the extent of the damage or clearly explain how the item received significantly differs from the item advertised. Please do not proceed with any repairs or alterations to the item, as doing so will limit our ability to successfully resolve your claim, and may result in the cancellation of your dispute. So I sent them documentation and I am just waiting for a response. When they send this message is it a good thing?