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Paypal message Is this good or bad?

Discussion in 'Ebay' started by Heraldorks49, Mar 3, 2015.

  1. Heraldorks49

    Heraldorks49 Newbie

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    Hello I had to open a case because I received a defective item.

    they sent this email 3-4days after me opening up a claim.

    In order to continue with our investigation, we need documentation
    supporting your claim that the item is damaged or significantly not as
    described. Please obtain a document (such as an estimate or invoice) from
    an unbiased third-party, such as a dealer, repair shop, appraiser, or
    another individual or organization that is qualified in the area of the
    item in question (other than you).

    This document should detail the extent of the damage or clearly explain how
    the item received significantly differs from the item advertised. Please do
    not proceed with any repairs or alterations to the item, as doing so will
    limit our ability to successfully resolve your claim, and may result in the
    cancellation of your dispute.


    So I sent them documentation and I am just waiting for a response. When they send this message is it a good thing?
     
  2. DearSanta

    DearSanta BANNED BANNED

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    I would provide what they are asking for and, if possible, some pictures of the object showing that it is definitely damaged/ defective not as described. The pictures are optional but they could be of great help.
     
  3. Kikerinka

    Kikerinka Senior Member

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    What happened in your PayPal Case is that seller claimed that the product was not sent damaged. However, PayPal is very strongly "buyer protective" company, so if you provide any decent proof that the item really was damaged, you will win the dispute and get your money back.
    So, I would not call it "good news" or "bad news". In order to get your money back you must convince them that you are telling the truth.
     
  4. Heraldorks49

    Heraldorks49 Newbie

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    So all in all is it a good message? I already sent them documentation, no pictures. Pictures in my case wont do too much. I was sent fake gold. So a picture of the fake gold wont prove nothing.
     
  5. DearSanta

    DearSanta BANNED BANNED

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    Agreed, pictures won't help here. But an expert opinion should do the job.
     
  6. Heraldorks49

    Heraldorks49 Newbie

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    Ok great thanks. All the places charge about $200-$300.00 for appraisals or testing for gold.

    So I forged a documents.
     
  7. Gogol

    Gogol Jr. VIP Jr. VIP

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    They are trying to verify your identity. Now you know if that's a good or a bad thing.
     
  8. toml3030

    toml3030 Elite Member

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    1. You know you can buy an acid scratch test for gold for $10, right?

    2. So let me get this straight. You complained about the posted shipping rate, bought the item anyways, and when the item arrived, you filed forged documents claiming that the product is fake, WITHOUT ACTUALLY TESTING IT? Wow, remind me to never sell to you...
     
  9. hpasha

    hpasha Jr. VIP Jr. VIP

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    fake gold? what you have ordered btw?
     
  10. Heraldorks49

    Heraldorks49 Newbie

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    Yes scratch test but according to paypal they had to be unbiased documentation and myself performing a test would of definitely been biased
     
  11. Heraldorks49

    Heraldorks49 Newbie

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    a few 1/10oz gold coins. I was sent fake worthless junk.
     
  12. toml3030

    toml3030 Elite Member

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    Fake gold is extremely easy to tell from the real thing. It shouldn't be a judgment call like appraising art or something.
     
  13. Heraldorks49

    Heraldorks49 Newbie

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    Yes ik it is easy to tell, lol thats why I opened a case. Your missing the point.

    Paypal doesnt want my opinion, they want a qualified experts opinion. An unbiased opinion, which i couldnt provide myself.

    So I didnt know what else to do, so I forged a document.
     
  14. Heraldorks49

    Heraldorks49 Newbie

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    Anyone else??????????????
     
  15. Bulkfollows

    Bulkfollows Jr. VIP Jr. VIP

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  16. K.H.R

    K.H.R Jr. VIP Jr. VIP

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  17. Heraldorks49

    Heraldorks49 Newbie

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    Call who? Why or whats the advantage?
     
  18. Heraldorks49

    Heraldorks49 Newbie

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    Still havent really received a straight answer. I really need to know someone please help me out.
     
  19. Heraldorks49

    Heraldorks49 Newbie

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    Update: So a few days ago they asked me for documentation that was unbiased. I sent it and they sent me this message today.

    "We received your fax. However, the document provided does not meet our requirements.
    The requested document should clearly detail the extent of the damage or clearly explain how the item received significantly differs from the item

    advertised. Also, we are unable to verify the named gemologist, and his contact telephone number.


    In addition, the document you provided is somewhat unclear, and too dark to read."


    My big worry and question is will they actually call the gemologist? I dont want to put a gemologist number on there and then he will ruin the case and say he doesnt know what he is talking about.

    It said verify so do they search for the gemeologist or was that another way of saying they couldnt read the gemolgist name because of the darkness?

    Please let me know asap

    Is anyone here a licensed gemogist that would help me out for compenstation?
     
  20. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator

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    I would think they would make the phone call to the gemologist, or at the very least, check the number to make sure he is legit.

    I don't know too much about the precious metals field as to physical possession, nor do I know what kind of cash you have invested in this transaction, but I would think that a trip to a local jeweler explaining the whole situation could get you what you need for the price of a "Thank you for helping me out".

    That is just speculation but I would have to believe that you could sweet talk your way to a free assay by sharing what you are sharing here.