I just had a customer call my cellphone and tell me "your company is scum, I don't like your product, I'm calling the bbb, I'm getting in touch with a lawyer to get you shut down", blah blah blah. The part I can't understand is how the hell did she get my cell phone number. I don't offer phone support. Is PayPal giving it out? Some of my products I ship myself and use shippo. This just reminds me of my old retail days when customers would go physco on you if you didn't give them the whole store because you just gave them what was owed back. People will do anything to cause commotion over $20 which can easily be refunded. I can only imagine going back to a retail job!!!