First of all, 2 days ago I bought HostGator hatchling plan for 1 month, everything was great until yesterday, just suddenly without any warning I can't access to my website and cpanel - it shows The login is invalid. I didn't even receive any email about this. Everything is blocked - I can't login into cpanel, can't access FTP, nothing. But I can access billing portal on which yesterday my service was showing active, now it's not showing nothing, just "There is a problem with your billing account. Please contact (billing email) to get this resolved. Sorry for the inconvenience." So I created a ticket on the 2nd day, they are not responding to that, I started to chat with live support - Jerry S, he said I should have received some email requesting me to send more information to activate my account. Final message from him was It's been 24 hours now, they haven't sent me anything.. After researching few websites about that verification, I realized they are gonna ask me a passport or some government ID, even google adsense has never asked me for that.. So hostgator can f* off now.. I requested refund yesterday, and again they are not responding to that.. Forgot to mention, they are scammers - on the main page it says UNLIMITED disk space, but in cpanel it shows 20 GB.