I filed an online claim a couple of days ago and today received a denial from PayPal. Can you share the number you called and maybe specifically how you worded the claim?
EDIT: I did call paypal and they had the claim coded incorrectly, so I am hopefully getting a refund next week. The claim is now stated as "product received was not as described" whereas before the claim was something else. Below is from Paypal:
We have reviewed all the details of your claim. Based on the information we have to date, we will have to deny your claim. This decision was made because your billing dispute doesn't match our qualification for a billing dispute.
If you have any additional information please send it to us
As a valued customer, we want to give you an opportunity to provide us with additional information that could change the outcome of this case. If you have information that may help us decide this claim in your favor, please send it to us. To provide us with additional information, go to the Resolution Center. Click the Case ID under Resolution Center cases. Click Appeal case under Case actions you can take.
Please send us this information within 10 days from the date of this email. If we don’t hear from you, we will consider this case closed based on the decision described above. Additionally, please note that if you have received a provisional credit for this transaction and we do not receive any further details, we may debit this provisional credit from your PayPal account.
