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How to get a refund for FL?

Discussion in 'Instagram' started by madfire, Aug 7, 2017.

  1. madfire

    madfire Junior Member

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    ...In a form of chargeback via my Mastercard. 60 days have not yet passed since my purchase but they are about to. Do I have to contact my bank or Mastercard? Has anyone done the same yet and has a copy of the writing? Maybe it will be helpful for the rest of the people on here wanting to do the same but have a hard time phrasing and describing what actually happened.

    Thanks a bunch!
     
  2. SuppWhitey

    SuppWhitey Junior Member

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    this is getting boring and annoying ... please stop
     
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  3. Bartsy

    Bartsy Newbie

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    I purchased it via PayPal. I called paypal and they settled everything for me in like 5 minutes. I'm getting my money back in a few days.
    I would say tell your bank to refund the purchase
     
  4. Fragmaster

    Fragmaster Jr. VIP Jr. VIP

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    How much time has passed since your purchase? Im curios.
     
  5. LordWilling

    LordWilling BANNED BANNED

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    You have 180 days and sometimes longer to file a chargeback with your Credit Card company such as Mastercard. Simply call the customer service 800# on the back of your card to file it. They will immediately take it from their Paypal and give it back to you before launching an investigation you will ultimately win.
     
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  6. Bartsy

    Bartsy Newbie

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    Purchased in May
     
  7. themrrobot

    themrrobot Newbie

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    if it was paypal it would be much easier.
    Mastercard you will just have to wait it out
     
  8. zwyxeeel

    zwyxeeel BANNED BANNED

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    Guys, i bought FL long time ago....does it still work to chargeback? or its too late?
     
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  9. adelkaram

    adelkaram Newbie

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    if you purchase it via paypal you have 180 days
    if it passed with some days you can try your chance
    else i don't know
     
  10. rootjazz

    rootjazz Jr. VIP Jr. VIP

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    putting a chargeback through is pretty low, as the developer gets charged a $20 fee for the refund to go through. Plus you need to commit fraud to do so to say it was unauthorised which is false.

    go through paypal and at least that way the developer doesn't lose money
     
  11. SH-M

    SH-M Jr. VIP Jr. VIP

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    $20 is nothing for liars, scammers and those that do not cooperate in order to offer a logical solution that would be viable for their customers.
     
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  12. madfire

    madfire Junior Member

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    I have exactly 1 more day left (considering the 60-day chargeback policy for mastercard) since i bought it in June. I have of in fact already contacted paddle and told them I would really like their refund more than me going to the bank and make things complicated for both sides. But I hope you don't expect me not to file a chargeback tomorrow if I don't get a reply by then and blindly trust I'll get refunded by that greedy A-hole. However, I respect your opinion since you're a developer yourself. Maybe you could try putting yourself in the shoes of people who bought his software just a month or two ago and havent made a dime from it yet.
     
  13. whynotmakeit

    whynotmakeit Power Member

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    as already mentioned above, you have 6 months with CC.....
     
  14. derekxec

    derekxec Registered Member

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    lol, 100% of the people on this forum make their money bending the truth.
     
  15. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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    Wrong.

    Nice try though.
     
  16. SOWEIRD

    SOWEIRD Newbie

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    I filed an online claim a couple of days ago and today received a denial from PayPal. Can you share the number you called and maybe specifically how you worded the claim?

    EDIT: I did call paypal and they had the claim coded incorrectly, so I am hopefully getting a refund next week. The claim is now stated as "product received was not as described" whereas before the claim was something else. Below is from Paypal:

    We have reviewed all the details of your claim. Based on the information we have to date, we will have to deny your claim. This decision was made because your billing dispute doesn't match our qualification for a billing dispute.
    If you have any additional information please send it to us



    As a valued customer, we want to give you an opportunity to provide us with additional information that could change the outcome of this case. If you have information that may help us decide this claim in your favor, please send it to us. To provide us with additional information, go to the Resolution Center. Click the Case ID under Resolution Center cases. Click Appeal case under Case actions you can take.

    Please send us this information within 10 days from the date of this email. If we don’t hear from you, we will consider this case closed based on the decision described above. Additionally, please note that if you have received a provisional credit for this transaction and we do not receive any further details, we may debit this provisional credit from your PayPal account.
     
    Last edited: Aug 10, 2017
  17. Bartsy

    Bartsy Newbie

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    DON'T TELL THEM THAT YOU USED IT! Or else you won't have Buyer's Protection and they will close the dispute
     
  18. madfire

    madfire Junior Member

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    Update. Was at my bank today, they didn't know shit and had to call the bank manager, etc., but somehow we managed to come to an agreement and they opened a dispute for me, which will get processed by the Mastercard system. The lady at the bank told me that the deadline for reclamation is 60 days from the day of the purchase. Which was exactly today. Just for information, to whoever said above that I have 180 days. But then again, they didn't seem to know much about this sort of thing so they might have been wrong. Will keep you updated how the dispute went.