If you have a query relating to your BHW account (for example, 'How do I reset my password?') you can log a ticket with BHW support. Go to support.blackhatworld.com and you will see a list of articles that may answer your question. If your question isn't answered, click on 'Email Us' on the right hand side: You can then fill in the form with your question and click 'Send Email' to submit your query: We endeavour to reply as soon as possible, but we are only human so please be patient with us. If you haven't heard from us in a little while, please send us a gentle reminder and we will try to get an answer to you.