How can I contact BHW support?

[BlackHat World]

2.0 Update!

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If you have a query relating to your BHW account (for example, 'How do I reset my password?') you can log a ticket with BHW support.

Go to support.blackhatworld.com and you will see a list of articles that may answer your question.



If your query isn't answered then click on the 'New Support Ticket'


You can then fill in the form with your question and click 'Submit' to submit your query.




We endeavour to reply as soon as possible, but we are only human so please be patient with us. If you haven't heard from us in a little while, please send us a gentle reminder and we will try to get an answer to you.

Support guide: https://support.blackhatworld.com/s...es/48001231646-how-can-i-contact-bhw-support-

 

[Busybrainiac]

with such i think my platform is secured and good to go..

 

[Adsbuffer]

helpful post..

 

[MrTasty]

I paid a seller here but he didn't provide me the service, shall I contact support for this , or whom to notify?

 

[Sephrata]

I paid a seller here but he didn't provide me the service, shall I contact support for this , or whom to notify?

Was the seller a yellow member?

 

[MrTasty]

Was the seller a yellow member?

Jr. VIP

 

[BassTrackerBoats]

Jr. VIP

Please open a thread here with proof - https://www.blackhatworld.com/forums/dispute-resolution.31/

 

[Doomlord12]

I plan on upgrading myself, at that time should i face any challenges I'll be sure to follow this guide and create a support thread.

 

[sajal mahmud]

I am new here. What should I do and what don't? Anyone give me the link to BHW rules?

 

[proxygo]

your new? account says 3 years old. where u buy it.
rules are here
https://www.blackhatworld.com/forums/newbie-guide.242/

 

[Veil123]

I am new here. What should I do and what don't? Anyone give me the link to BHW rules?

Forum rules can be found here: https://www.blackhatworld.com/help/terms/

 

[LitRich]

How do i reset password?

This inspires me to think for myself and have common sense! https://www.blackhatworld.com/seo/how-can-i-contact-bhw-support.1045841/reply

 

[virtualpurity]

Just a suggestion. It would be good if there would be a ticket status/tracking or history option as well.
Atm you only submit a ticket and the rest of the correspondence is done via email.
For example i have a ticket to which i do not know the status of, and still waiting for a reply.

 

[lucky.nsp]

Great tip! I am planning to purchase Premium Membership, and if I ever encounter any issue, I'll be able to reach them out now. Thanks!

 

[merif]

I have a smm panel website. I want to open a topic about my site and advertise in this forum. Do I have to be JRVIP to post and advertise my website? Apart from these, I saw an option with a fee of 90usd per week, but I did not fully understand it. Is it okay for me to buy this $90 package?

 

[Yrior]

I have a smm panel website. I want to open a topic about my site and advertise in this forum. Do I have to be JRVIP to post and advertise my website? Apart from these, I saw an option with a fee of 90usd per week, but I did not fully understand it. Is it okay for me to buy this $90 package?

You will need a jrvip subscription in order to sell (it comes with a couple of requirements) or you can get a marketplace account.

The $90 a week is most likely the sticky thread fee. It means that your offer will stay in the first page even if it's not bumped.

 

[katyatema]

It is very important , if you've been scammed or something else.

 

[Zwielicht]

This is just a reminder, but anyone caught bullying or otherwise being disrespectful to our support desk staff members will receive a warning for abuse of staff members.

Additionally, please keep the following quote in mind, especially if you're one of those who panic-opens multiple support tickets and then gives a negative rating because you didn't get a response from the UK staff at 3 AM.

We endeavour to reply as soon as possible, but we are only human so please be patient with us. If you haven't heard from us in a little while, please send us a gentle reminder and we will try to get an answer to you.

 

[muhammadjalal123]

what is the response time for resolution an issue

 

[Zwielicht]

what is the response time for resolution an issue

We can't provide an answer to that as it depends on too many factors.

If it's during standard work days and work hours and it's a fairly simple request (e.g., changing a username and the new username is available), then expect it to be resolved within 8 hours.