too much time offline, never got that experience with hostgator, im there for more than 5 year, now i wanto to move to a new provider but i like hostgator, the support are very good and also they dont charge to check and fix issues into the server
at other company i got a better server with the same price, from 4 to 16GB or RAM, from 2.3GHz to 3.5GHz of processor, from 500GB to 2TB of hard disk, and from 10GB to 33GB of bandwith but they charge about $75/hour when I open a technical ticket when hostgator just solved lots of issues for me, to have an idea they found a hacked account who's sending spam from my dedicated last week, they told me why magento are not working and when I need anything they are always there to help me out, thats why i dont know what to do for now