Deanna Martinez
BANNED
- Aug 30, 2023
- 12
- 1
Need promo code
HOSTCAY.COM - OFFSHORE DMCA IGNORED & ADULT HOSTING: Shared Web Hosting, Linux, Windows & Storage VPS Servers, Streaming & Dedicated Ser...
Warning, this company deleted all my data and cancelled my account in an instant after I requested for a wordpress/PHP issue, Good thing I have backups.. The support was rude and instantly threaten my to cancel my account after asking for help. Post our chat support convo if you want to disprove me.
- Jun 10, 2023
- 1,446
- 120
Hello,
Our services are completely unmanaged meaning we do not help whatsoever with website scripts/PHP errors etc. This is mentioned in the service agreement and in your cPanel activation emails.
We will quote it again:
We'd like to provide clarification regarding our Shared Hosting service. It operates as an unmanaged service without direct support. Should you require comprehensive managed support, we recommend considering the purchase of a support add-on, available at HOSTCAY
Our free support covers limited instances such as server downtime (no ping), incorrect name servers on the domain, and enabling extra PHP extensions. Beyond these scenarios, clients lease server space from us and are responsible for independently maintaining their websites. We customize the shared server to meet their specific needs, including CPU, RAM, disk space, PHP extensions, and network configurations. Clients have the flexibility to select their preferred control panel, such as cPanel or Direct Admin, with our recommendations for optimal performance.
Once the shared hosting plan is established, our free support role finishes. Clients receive access credentials and assume responsibility for website management via their chosen control panel with plenty of features. This includes adjusting settings, installing software, conducting updates, securing the site, performing backups through the control panel, and managing maintenance tasks themselves. Please note that due to the nature of our offshore hosting, we're unable to access user data for assistance.
In cases where issues arise with websites hosting software, applications, or scripts, clients are responsible for investigation and resolution. For example, they may need to check Error.log files in the File Manager or FTP. However, if the problem involves server downtime or necessitates specific PHP extension adjustments, typically handled through the control panel, we're available to assist. Additionally, upon request via ticket, we can enable specific extensions as needed.
You were refunded in full as our services require website development experience which you lacked and were unable to resolve the issues yourself!
You instantly deleted my account along with the data and files after threatening me, not even a minute have passed. what if I don't have a backup? It was obvious that it was done in bad faith. Please post the chat support convo so they can see how rude your support is.
- Jun 10, 2023
- 1,446
- 120
Hello,
I apologise if any of my colleagues came across as rude. I have reviewed the conversation, and I can see that they explained multiple times that resolving WordPress issues is your responsibility, as you may install additional themes or plugins that require specific PHP extensions to be enabled. You have full access to manage these extensions within your cPanel account under cPanel > Select PHP Version.
In that section, you can enable the required extensions or troubleshoot any errors that arise. It appears there was some misunderstanding, and our team advised that if you do not have the necessary experience to manage these tasks, the service would be cancelled and refunded immediately which they mentioned a couple times to you.
Your frustration about compatibility is understandable, as not all users have the technical knowledge to resolve such issues. Therefore, your payment was refunded within minutes as we mentioned throughout service agreement and activation emails that our hosting is unmanaged so we are unable to help on individual scripts, website management. We can only help if downtime, network related issues. We’re offshore so our support is limited in individual issues due to privacy and not able to access user data. Our services are for experienced users who already know how to utilize cPanel, fix PHP errors and management of their data and sites.
There is nothing further to add on this matter. We wish you all the best in your future projects.
Miller1998
Newbie
- Jul 21, 2018
- 38
- 15
Any promo codes?
