EXTREMELY CRAPPY SERVICE
Things go like this, I had a bit more weird logo for a client to do, talked with the guy and explained what I needed, sent him the details for the logo with pictures and everything. I told him to take a look at the details and tell me IF HE CAN DO IT OR NOT so I know if I should give it to somebody else. He promptly told me that he can do it, the reviews here made me take his word for it.
Made the order for the logo on April 11
- April 15: 4 days passed, no sign of the logo, sent him a message on Skype and he told me 24h, those passed and said that he'll send everything on that day.
- April 17: 6 days passed, he decided to tell me after I lost that amount of days that the logo is a bit more difficult to make and they charge more than $15 for it, I said ok, why didn't to tell me from start and made me lose 6 days when I could have paid more and get the logo done, I asked him how much does he want to get the logo done then (he didn't replied to this question). He replied with "I read the description of the logo yesterday" and "I think we are not much late" (2 very professional responses and actions taken).
- April 30 "only" 19 days passed: Asked about the logo, he told me "Sir, provide me 24 hours"
- May 1: 20 days passed: Asked him about the logo, NO RESPONSE!
- May 6: 26 days passed: Same, asked him about the logo, NO RESPONSE received.
- May 7: 27 days passed: Told him that if I don't receive the logo in the next 2 hours, I'll come on his thread. The guy is INCREDIBLE, still NO RESPONSE.
- May 8: 28 days passed (almost a month, people!): And I'm here.
- So in 3 days, we're going to be "not much late" by a MONTH with the logo.
Worst customer experience I have ever had on this forum
A--- POOR COMMUNICATION
A--- RESPONSE TIME
A--- OVERALL SATISFACTION
Tried other services that are way better, so I definitely won't recommend this one. I have also lost a client because of him. Is every client more valuable for me than him? ABSOLUTELY!
PS: I would also like to request a refund.
Thank you
